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Posted

I've changed the main domain on your account for you. Please note that it may take up to 2 hours for your new domain to fully work. If after a full 2 hours it doesn't work on your side, please make sure you clear your web browser cache: https://wiki.helionet.org/Clear_Your_Cacheย 

In the meantime, please make sure you configure DNS for the new domain. You can either:ย 
1) Set NS records pointed to the HelioHost nameservers: `ns1.heliohost.org` and `ns2.heliohost.org`, or
2) Manually create DNS records:
ย  a) Add an A record (IPv4) pointing to your server's IPv4 address
ย  b) Add an AAAA record (IPv6) pointing to your server's IPv6 address

To find the correct IPs, please go to: Login > Plesk > Websites & Domains > [domain name] > and check at the bottom of the page.

Please note there is a risk of data loss when main domains are changed, so I made a full backup for you before I made the changes, in case you need any files from the old domain. You can download the backup here: https://heliohost.org/backupย 
If you're not sure how to extract the backup files, please follow our how-to guide here: https://wiki.helionet.org/Account_Backups
ย 

Posted

Of course.ย I've reset your account as requested. You should receive an email shortly so you can take the next steps to recreate it.

In retrospect, we could have done it in a different order: In cases where you want a domain change and an account reset, during the account recreation process you would have the chance to choose a new username and/or a new domain so you could have changed domain that way.

It makes no real difference this time since it's all been done within a very short timeframe. Butย for example if you had waited the 2 hours for the new domain to take full effect and only after that time asked for the reset, once you recreate the account there's a second 2 hour max wait time for the account to be recreated. By doing the reset first and then changing the domain as part of the account recreation, there's only the 1 x 2hr waiting period. Just in case this helps you for next time (or for anyone else searching the forum).ย ๐Ÿ™‚

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