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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]
Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.1k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    5.3k
    posts

8,609 topics in this forum

  1. [Solved] Reset to Default

    By Spaceium,
    • 6 replies
    • 428 views

  2. [Solved] Reset Password

    By garfieldsf,
    • 1 reply
    • 238 views

  3. [Solved] Email validation sent to the wrong email address?

    By Raven,   
    • 3 replies
    • 355 views

  4. [Solved] can you move my acc to prev server?

    By softsys,   
    • 2 replies
    • 431 views

  5. [Solved] Johnny only now .. what Tommy status

    By fuzmic,
    • 3 replies
    • 327 views

  6. [Solved] Account recovery and transfer to Plesk

    By callebad,
    • 4 replies
    • 340 views

  7. [Solved] Can I get invitation for Johnny account?

    By monitor2,
    • 2 replies
    • 273 views

  8. [Solved] Format or wipe account

    By yasky,
    • 1 reply
    • 381 views

  9. [Solved] Change account type

    By lmmv9411,
    • 2 replies
    • 307 views

  10. [Solved] can not access my account

    By cabum,
    • 4 replies
    • 546 views

  11. [Solved] Missed the invitation to create the Johnny account

    By andrmarc,
    • 3 replies
    • 406 views

  12. [Solved] Didn't receive my invite to transfer to plesk

    By jugar,
    • 3 replies
    • 367 views

  13. [Solved] delete account

    By hunter93,
    • 1 reply
    • 326 views

  14. [Solved] Missing PHP extension

    By dcalori,
    • 2 replies
    • 385 views

  15. [Solved] tommy.heliohost.org controlpanel is not available

    By scstv,   
    • 6 replies
    • 446 views
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