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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.4k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    5.7k
    posts

9,655 topics in this forum

  1. [Solved] Request for Domain Change to alvarovotan.eu

    By alvaro00,
    • 3 replies
    • 509 views

  2. [Solved] i'm not able to login to johnny.heliohost.org

    By i,   
    • 10 replies
    • 1.1k views

  3. Internal Server Error

    By titanik00,
    • 3 replies
    • 481 views

  4. [Solved] Set up SPF and DKIM

    By mricardi,
    • 1 reply
    • 393 views

  5. Website is not accessible

    By mannapijush1,
    • 1 reply
    • 323 views

  6. [Solved] Add domain

    By a0795683865,
    • 3 replies
    • 589 views

  7. The database is not properly connected

    By amiellapid06,
    • 1 reply
    • 304 views

  8. [Solved] Change my main domain from silvioprog.heliohost.us to silvioprog.dev

    By brookfra,
    • 2 replies
    • 538 views

  9. [Solved] Addon Domain

    By vts,
    • 1 reply
    • 392 views

  10. [Solved] Requesting DNS Record Changes

    By myzega,
    • 2 replies
    • 510 views

  11. [Solved] subdomain

    By dramadan,
    • 1 reply
    • 444 views

  12. [Solved] Request for Account Unsuspension

    By hlm,
    • 3 replies
    • 600 views

  13. [Solved] Add domain

    By dramadan,   
    • 1 reply
    • 495 views

  14. [Solved] Please add my Domain

    By seekwe,
    • 1 reply
    • 328 views

  15. [Solved] Domain Removal

    By ebsug,
    • 1 reply
    • 344 views
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