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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]
Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.1k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    5.3k
    posts

8,609 topics in this forum

  1. [Solved] Force Restart

    By EasonLu07,
    • 1 reply
    • 319 views

  2. domains disabled

    By nyten,
    • 3 replies
    • 305 views

  3. [Solved] Mail server down for Tommy?

    By infantex,
    • 6 replies
    • 438 views

  4. CMS installation issue

    By dcalori,
    • 2 replies
    • 254 views

  5. Create database with server-side code

    By gsiler,
    • 1 reply
    • 231 views

  6. [Solved] Need to Change Primary Domain to the Correct URL

    By aaronmaruska,
    • 1 reply
    • 262 views

  7. Node JS deployment

    By mariadumas,   
    • 1 reply
    • 462 views

  8. [Solved] Change Domain

    By TECHNOGG,
    • 1 reply
    • 298 views

  9. [Solved] Java

    By nevesvitor,
    • 1 reply
    • 215 views

  10. [Solved] Account Wipeout & Change domain — franznic

    By franznic,   
    • 1 reply
    • 382 views

  11. [Solved] Main domain

    By eeyore211,
    • 1 reply
    • 254 views

  12. [Solved] Request to Add New Main Domain for HelioNet Account under Username "xdwolf"

    By mrxdwolf,
    • 1 reply
    • 336 views

  13. VPS subscription

    By joezhou,
    • 1 reply
    • 260 views

  14. Migrate to the Ricky server

    By mth5,
    • 1 reply
    • 275 views

  15. [Solved] Origin is unreachable - Host error

    By sportnix,
    • 5 replies
    • 412 views
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