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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.3k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    5.7k
    posts

9,592 topics in this forum

  1. Website is not accessible

    By mannapijush1,
    • 1 reply
    • 315 views

  2. [Solved] Add domain

    By a0795683865,
    • 3 replies
    • 579 views

  3. The database is not properly connected

    By amiellapid06,
    • 1 reply
    • 290 views

  4. [Solved] Change my main domain from silvioprog.heliohost.us to silvioprog.dev

    By brookfra,
    • 2 replies
    • 522 views

  5. [Solved] Addon Domain

    By vts,
    • 1 reply
    • 378 views

  6. [Solved] Requesting DNS Record Changes

    By myzega,
    • 2 replies
    • 490 views

  7. [Solved] subdomain

    By dramadan,
    • 1 reply
    • 422 views

  8. [Solved] Request for Account Unsuspension

    By hlm,
    • 3 replies
    • 576 views

  9. [Solved] Add domain

    By dramadan,   
    • 1 reply
    • 478 views

  10. [Solved] Please add my Domain

    By seekwe,
    • 1 reply
    • 321 views

  11. [Solved] Domain Removal

    By ebsug,
    • 1 reply
    • 333 views

  12. Cannot log in to Plesk

    By walterpowell,
    • 7 replies
    • 895 views

  13. [Solved] I want to be able to bind my own domain name

    By seekwe,
    • 2 replies
    • 454 views

  14. [Solved] No (sub)domain options for my account?

    By ronvdc,   
    • 6 replies
    • 701 views

  15. [Solved] Account wipe

    By Guest zlatko1,   
    • 2 replies
    • 310 views
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