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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.2k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    5.5k
    posts

8,971 topics in this forum

  1. [Solved] SMTPAuthenticationError using Django

    By tdevries,
    • 5 replies
    • 2.9k views

  2. [Solved] Relocating: Remove Account on Lily

    By Ookma-Kyi,
    • 1 reply
    • 334 views

  3. Increase php limits for typo3

    By huberret,
    • 5 replies
    • 672 views

  4. [Solved] Delete Hosting Account

    By RH9,
    • 1 reply
    • 368 views

  5. Increase Storage

    By Zillionp,
    • 4 replies
    • 780 views

  6. [Solved] Adding a domain

    By ayur,
    • 2 replies
    • 371 views

  7. [Solved] Setting my domain name

    By paulbieniek,
    • 1 reply
    • 311 views

  8. [Solved] please add my domain

    By m1crocat,
    • 1 reply
    • 416 views

  9. [Solved] Add domain to account on Lily server

    By Ookma-Kyi,
    • 2 replies
    • 381 views

  10. [Solved] Domain change

    By rockygl,
    • 1 reply
    • 291 views

  11. CPU load and 504 Gateway Time-outs

    By spacemonkey95,
    • 1 reply
    • 315 views

  12. [Solved] Increase storage space

    By huberret,
    • 6 replies
    • 478 views

  13. Krydos... Unable to log in since you removed those 5 domains...

    By skullys,
    • 2 replies
    • 320 views

  14. SFTP connection fails on tommy

    By huberret,
    • 4 replies
    • 471 views

  15. UpdraftPlus Restore error: 504

    By garrigue,
    • 9 replies
    • 1.3k views
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