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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.2k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    5.5k
    posts

8,971 topics in this forum

  1. Forgot password

    By mafincho,
    • 2 replies
    • 352 views

  2. Reset Password for Account ID

    By cktrack,
    • 2 replies
    • 326 views

  3. Login issue

    By costcowh,
    • 2 replies
    • 322 views

  4. Login issues

    By spacemonkey95,
    • 3 replies
    • 354 views

  5. heliohost account password reset

    By fvirili,
    • 1 reply
    • 275 views

  6. Cannot connect to my HelioHost account

    By springsts,   
    • 0 replies
    • 263 views

  7. Hosting

    By Armanikiper,
    • 1 reply
    • 265 views

  8. I want to add new domain names

    By costcowh,
    • 4 replies
    • 362 views

  9. [Solved] I want to add new domain names

    By futureeternal,
    • 1 reply
    • 353 views

  10. [Solved] Access emails

    By paulbieniek,
    • 2 replies
    • 290 views

  11. [Solved] Increase Storage Space

    By Ookma-Kyi,
    • 1 reply
    • 294 views

  12. [Solved] Additional Domain needed

    By ancient,
    • 1 reply
    • 274 views

  13. [Solved] SSL

    By ancient,
    • 2 replies
    • 384 views

  14. [Solved] Locked Out

    By Ookma-Kyi,
    • 0 replies
    • 261 views

  15. No sign up email

    By denegcon,
    • 1 reply
    • 262 views
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