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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.


Support FAQ [READ THIS FIRST]

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.1k
    posts
  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts
  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    5.3k
    posts

8,612 topics in this forum

    • 2 replies
    • 872 views
  1. FTP connection error

    • 2 replies
    • 869 views
  2. phpmyadmin access denied

    • 3 replies
    • 853 views
    • 2 replies
    • 952 views
  3. I cannot login to my account

    • 4 replies
    • 811 views
    • 1 reply
    • 832 views
    • 2 replies
    • 869 views
    • 5 replies
    • 1.1k views
  4. heliohost.org www folder

    • 1 reply
    • 661 views
    • 1 reply
    • 595 views
  5. Could not connect to MySQL

    • 2 replies
    • 675 views
    • 1 reply
    • 786 views
  6. Recover Username

    • 4 replies
    • 1.3k views
  7. Abuse

    • 3 replies
    • 944 views
  8. Please Activate My Account

    • 1 reply
    • 597 views
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