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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.3k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    5.5k
    posts

9,119 topics in this forum

  1. Can't Access Account; Don't Believe Suspended

    By Snooze,
    • 4 replies
    • 1.2k views

  2. Previous Account

    By UR710,   
    • 2 replies
    • 891 views

  3. Internal Server Error After New Subdomain

    By aggentle,
    • 1 reply
    • 714 views
    • Guest
    • Guest

  4. Username Not In Database?

    By PenTester,
    • 1 reply
    • 1.2k views

  5. Some Images Have A "503 Service Unavailable" Error But When I Refresh Another One Has It...

    By Nathan Johnson,
    • 11 replies
    • 1.8k views

  6. Never Got A Password Reset Email

    By MALDATA2,
    • 3 replies
    • 511 views
    • Guest
    • Guest

  7. Apache Question

    By Guest DmC,
    • 1 reply
    • 459 views
    • Guest
    • Guest

  8. Problem With Java:hvas89

    By hvas89,
    • 2 replies
    • 871 views

  9. Prevent Deletion Due To Inactivity

    By Helio_Guest,   
    • 1 reply
    • 823 views

  10. [SOLVED] Http Status 404 1 2

    By guard163,   
    • 16 replies
    • 3.2k views

  11. Dedicated IP Request

    By hdhdhd,
    • 1 reply
    • 701 views

  12. Problem Adding A Parked Domain

    By appsv,   
    • 2 replies
    • 1.2k views

  13. [SOLVED] Cannot Log In From Heliohost.org

    By tmercswims,
    • 3 replies
    • 1.3k views

  14. 500 Internal Server Error

    By DevMcLin,
    • 5 replies
    • 1.2k views

  15. 500 Error With Ftp

    By Ice IT Support,
    • 2 replies
    • 1.4k views
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