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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.4k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    5.8k
    posts

9,788 topics in this forum

  1. [Solved] Heliohost Account Queued For How Long?

    By isitpossible,
    • 2 replies
    • 935 views

  2. [Solved] Unable To Login Or Reset Password

    By isitpossible,
    • 13 replies
    • 2.8k views

  3. [Solved] Stevie: This Server Is Currently Not Licensed

    By Paganini,   
    • 1 reply
    • 1.3k views

  4. [Solved] I Wish To Continue With Two Accounts.

    By gourav,   
    • 2 replies
    • 994 views

  5. [Solved] Parked Domain Problem

    By sisav,
    • 3 replies
    • 758 views

  6. [Solved] Error In Adding A New Domain

    By enuvio,
    • 1 reply
    • 609 views

  7. [Solved] Java Enabled But Not Working

    By deividlm,
    • 2 replies
    • 499 views

  8. [Solved] Configuring Odbc For Mysql

    By isitpossible,   
    • 1 reply
    • 733 views

  9. [Solved] My Domain Redirects To Someone Else's Expired Domain Screen

    By Sthabile,   
    • 2 replies
    • 1.1k views

  10. [Solved] Changed Main Domain

    By brooc2,   
    • 4 replies
    • 794 views

  11. [Solved] Cannot Connect To My Website Via Ftp

    By Guest fangd123,   
    • 4 replies
    • 1.1k views

  12. [Solved] Ftp And Other Problems

    By richardm,
    • 2 replies
    • 558 views

  13. [Solved] Im Signup With Stevie And Take Me To Johnny

    By oflash,
    • 2 replies
    • 898 views

  14. [Solved] Remove Domain From Httpd.conf

    By tudor357,
    • 6 replies
    • 1.1k views

  15. [Solved] E-Mail Failures Again

    By jbirdweb,
    • 1 reply
    • 477 views
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