Jump to content

Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.4k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    5.9k
    posts

  4. Email Support

    Users who wish to receive support via email can send their emails to support@heliohost.org and they will automatically be posted here for our volunteers to respond to. Direct posting is disabled.

    3.6k
    posts

10063 topics in this forum

  1. [Solved] An Additional Account On Johnny Server

    By sklmteacher,
    • 4 replies
    • 932 views

  2. [Solved] Password Change

    By vjcolt,   
    • 4 replies
    • 1.4k views

  3. [Solved] Cannot Reset Password

    By karen.n,
    • 2 replies
    • 785 views

  4. [Solved] Cannot Reset Password

    By mousep,
    • 3 replies
    • 774 views

  5. [Solved] Request For Second Account Aulc1344

    By aulc1344,
    • 3 replies
    • 933 views

  6. [Solved] Change Email Address

    By ctcl,   
    • 2 replies
    • 1.1k views

  7. [Inactive] Http Status 404-

    By national,
    • 3 replies
    • 1k views

  8. [Solved] Not Receiving E-Mails

    By mousep,
    • 4 replies
    • 883 views

  9. [Solved] Password Reset

    By zelezni,   
    • 1 reply
    • 999 views

  10. [Solved] Cannot Reset Password

    By euler45,
    • 1 reply
    • 469 views

  11. [Solved] Addon Domain Issue

    By mebezac,
    • 2 replies
    • 458 views

  12. [Solved] Confirmation Of Ssl Setup

    By standbyoz,
    • 2 replies
    • 530 views

  13. [Solved] Stevie Cpanel License

    By craigis,
    • 0 replies
    • 617 views

  14. [Solved] Main Domain Address Not Change

    By javaguru,
    • 5 replies
    • 1.1k views

  15. [Solved] Whats My Heliohost.org Domain?

    By bobuk,   
    • 3 replies
    • 812 views
×
×
  • Create New...