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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.4k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    5.9k
    posts

  4. Email Support

    Users who wish to receive support via email can send their emails to support@heliohost.org and they will automatically be posted here for our volunteers to respond to. Direct posting is disabled.

    3.6k
    posts

10064 topics in this forum

  1. [Inactive] The Other Mail Server-Handled Email At The Hosted Domain Couldn't Receive A Mail From The Server Of The Domain

    By mbdungo,   
    • 5 replies
    • 2.4k views

  2. [Solved] Unable To Access Cpanel On Stevie...

    By skullys,
    • 2 replies
    • 1.1k views

  3. [Solved] Dual-Account Priviledges Request

    By condell,   
    • 4 replies
    • 997 views

  4. [Solved] Exceeded The Max Emails Per Hour (1) Allowed

    By condell,   
    • 9 replies
    • 2.1k views

  5. [Inactive] One Account On Johnny And One On Stevie

    By paladox2,
    • 4 replies
    • 892 views

  6. [Solved] An Issue With A Customer

    By FutileFreedom,
    • 2 replies
    • 640 views

  7. [Solved] Access On Two Accounts From Same Ip Address

    By kyoushuu,
    • 2 replies
    • 1k views

  8. [Inactive] Confirming Payment For Stevie Ssl Account

    By skullys,
    • 1 reply
    • 527 views

  9. [Solved] Timthumb Problems

    By andresmu,
    • 0 replies
    • 393 views

  10. [Solved] I Have Trouble Creating Johnny Account

    By lujitao,
    • 2 replies
    • 758 views

  11. [Solved] Brute Force Protection Activated

    By ATTO,
    • 4 replies
    • 870 views

  12. [Solved] The Document Root Of A Wildcard Subdomain Did Not Really Update

    By mbdungo,   
    • 1 reply
    • 1.7k views

  13. [Solved] Johnny Account Sign-Up Failure

    By D707,
    • 1 reply
    • 671 views

  14. [Solved] Stevie Cpanel License

    By plstudio,   
    • 4 replies
    • 1.1k views

  15. [Solved] Internal Server Error

    By mame,   
    • 2 replies
    • 1.3k views
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