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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.2k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    5.5k
    posts

8,979 topics in this forum

  1. [Solved] Require Another Shared Ip In China

    By ray2012bbs,
    • 1 reply
    • 232 views

  2. [Solved] Request For Deploy

    By softlab,
    • 1 reply
    • 253 views

  3. [Solved] Microsoft Live Domains Dns/mx Settings Does Not Propagate After 3 Days :/

    By yami,   
    • 7 replies
    • 951 views

  4. [Solved] Cpanel Password Reset Not Working

    By Rupal,
    • 2 replies
    • 422 views

  5. [Solved] Reset Password Not Working

    By luigi52,
    • 5 replies
    • 405 views

  6. [Solved] Ip: 216.218.192.170 Cannot Be Accessed From China

    By rich8888,
    • 1 reply
    • 317 views

  7. [Solved] Cannot Send Or Receive Mail

    By jbirdweb,   
    • 1 reply
    • 722 views

  8. [Solved] Virus Detected

    By ExtremeGaming,
    • 0 replies
    • 562 views

  9. [Solved] Cpanel License Activiation

    By nhalan,   
    • 0 replies
    • 540 views

  10. [Solved] Request For Deploy

    By softlab,
    • 1 reply
    • 279 views

  11. [Solved] 216.218.192.170 Is Blocked In China?

    By tehon,
    • 2 replies
    • 318 views

  12. [Solved] Can't Add Addon Domain

    By crthell,   
    • 2 replies
    • 1.4k views

  13. [Solved] Request For Deploy

    By softlab,
    • 1 reply
    • 267 views

  14. [Solved] Request For Deploy

    By softlab,
    • 1 reply
    • 271 views

  15. [Solved] Request For Deploy

    By softlab,
    • 1 reply
    • 251 views
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