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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.4k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    5.9k
    posts

  4. Email Support

    Users who wish to receive support via email can send their emails to support@heliohost.org and they will automatically be posted here for our volunteers to respond to. Direct posting is disabled.

    3.6k
    posts

10067 topics in this forum

  1. [Solved] Dns Update

    By jonesth3,
    • 2 replies
    • 571 views

  2. Deactivate My Account

    By kesavan,
    • 2 replies
    • 943 views

  3. Database Mysql

    By jazons,
    • 0 replies
    • 569 views

  4. Drupal8 Cannot Be Installed

    By fezkade66,   
    • 1 reply
    • 871 views

  5. Waiting For Java

    By Aloisio,
    • 1 reply
    • 723 views

  6. Request For Deploy

    By luxnobis85,
    • 0 replies
    • 721 views

  7. Unable To Access To My Account And Ssl Email Don't Work On Thunderbird

    By bebo30,   
    • 3 replies
    • 806 views

  8. Pgsql Db Error

    By petervaien,
    • 0 replies
    • 543 views

  9. Can't Log In At Nigelbarksfield.co.uk

    By enbe,   
    • 1 reply
    • 1.4k views

  10. Suspended

    By nyten,
    • 7 replies
    • 1.6k views

  11. Problems With Parked Domain

    By Exhost,
    • 1 reply
    • 757 views

  12. [Solved] Suspended: Islander (Not suspended, firewall issue)

    By islex,
    • 5 replies
    • 1.5k views

  13. New Hosting Account Is Not Working

    By Ryan Zimmerman,
    • 2 replies
    • 940 views

  14. Failed To Access Phpmyadmin

    By softlab,   
    • 3 replies
    • 1.5k views

  15. Content deleted

    By Dtc,   
    • 1 reply
    • 1.5k views
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