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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.4k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    6k
    posts

  4. Email Support

    Users who wish to receive support via email can send their emails to support@heliohost.org and they will automatically be posted here for our volunteers to respond to. Direct posting is disabled.

    3.7k
    posts

10092 topics in this forum

  1. DOWNTIME 1 2

    By Kyougi,
    • 24 replies
    • 6.6k views

  2. [SOLVED] 451 Temporary Local Problem 1 2

    By oTc Sales & Marketing,
    • 24 replies
    • 6.4k views
    • Guest
    • Guest

  3. [Solved] roundcube does'n work 1 2

    By zsolt112873,
    • 24 replies
    • 2.8k views

  4. [Solved] My Domain Is Still Being Hosted 1 2

    By crashmultiz,
    • 23 replies
    • 5.8k views

  5. [Solved] Mybb 404 error with some links 1 2

    By djboutit,
    • 23 replies
    • 7.1k views

  6. [Solved] Please Install Svn 1 2

    By subodhc,   
    • 23 replies
    • 4.4k views

  7. [SOLVED] 500 Internal Error Not Fixed 1 2

    By Pasarel,   
    • 23 replies
    • 8k views

  8. [Solved] Why My War Won't Work On Your Server 1 2

    By lani1234,
    • 23 replies
    • 4.4k views

  9. [Solved] Stevie Down? 1 2

    By Nu Lambda,   
    • 23 replies
    • 5.8k views

  10. Stevie Has Been Down On And Off All Day Today As It Is Most Days 1 2

    By stgeorge,   
    • 23 replies
    • 5.7k views

  11. [Solved] Release my domain 1 2

    By gvr590,   
    • 22 replies
    • 4.9k views

  12. Frequent "database Connection Error" 1 2

    By maicol07,   
    • 22 replies
    • 4.8k views

  13. PHPBB 3.0.5 1 2

    By Bill,
    • 22 replies
    • 6.9k views

  14. [Solved] Tommy is useless for Production. 1 2

    By patents,   
    • 22 replies
    • 6.2k views

  15. Error Server 1 2

    By montegio2,
    • 22 replies
    • 4k views
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