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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.3k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    5.6k
    posts

9,217 topics in this forum

  1. [Solved] Server move request: to Tommy

    By schmittie,   
    • 2 replies
    • 927 views

  2. [Solved] Lost my cPanel access due to G-Auth. reset

    By rajdis,   
    • 2 replies
    • 523 views

  3. [Solved] Server move request

    By Guest hhradio,
    • 2 replies
    • 436 views

  4. [Solved] cPanel adding Aliases problem

    By rajdis,   
    • 7 replies
    • 1.4k views

  5. [Solved] Please activate my account

    By rahul91,
    • 2 replies
    • 440 views

  6. [Solved] How to increase max user connection in mysql

    By ddushan123,   
    • 1 reply
    • 714 views

  7. Website not working?

    By frandura,
    • 4 replies
    • 582 views

  8. Need help with NET

    By thorast,
    • 1 reply
    • 757 views

  9. FTP in Tommy not working

    By thorast,
    • 3 replies
    • 556 views

  10. Bad conexión

    By Bryansq2,
    • 2 replies
    • 681 views

  11. custom subdomain with flask not work on heliohost

    By al3arbe1,
    • 0 replies
    • 399 views

  12. failed: (XID dr5y24) Sorry, the domain

    By al3arbe1,
    • 4 replies
    • 628 views

  13. [Solved] Delete account in order to create it with different server.

    By danyfarr,
    • 2 replies
    • 544 views

  14. Unable to connect

    By aquamada,
    • 1 reply
    • 439 views

  15. [Solved] Move Account Request - Customer Service - HelioNet

    By al3arbe1,
    • 2 replies
    • 475 views
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