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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.4k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    6k
    posts

  4. Email Support

    Users who wish to receive support via email can send their emails to support@heliohost.org and they will automatically be posted here for our volunteers to respond to. Direct posting is disabled.

    3.6k
    posts

10077 topics in this forum

  1. [Solved] unarchived my account

    By meshkat2,
    • 1 reply
    • 655 views

  2. Error

    By amansing,
    • 1 reply
    • 783 views

  3. [Solved] Account was archived

    By c2s,   
    • 4 replies
    • 1.7k views

  4. Unable to add .com.bd addon domain

    By intekhab,
    • 1 reply
    • 761 views

  5. UNARCHIVE MY ACCOUNT

    By diskhack,
    • 1 reply
    • 786 views

  6. [Solved] Discord.py bot giving certificate error since 30 May

    By gonzalo3,   
    • 5 replies
    • 7.5k views

  7. [Solved] Moving request: Ricky to Tommy

    By mrander8,   
    • 1 reply
    • 814 views

  8. Postgis Request

    By aldagin,
    • 1 reply
    • 901 views

  9. [Solved] Remote Postgresql

    By nolanc,
    • 2 replies
    • 603 views

  10. Site statistics

    By allu62,   
    • 4 replies
    • 1.7k views

  11. [Solved] Account Archived: Nivimbot

    By Nivimbot_forum,
    • 1 reply
    • 620 views

  12. Mysql Access Denied

    By pizzaria,
    • 1 reply
    • 666 views

  13. [Solved] Request for installing gmp extension

    By mrj,
    • 6 replies
    • 1.5k views

  14. Moving request: Johnny to Tommy

    By sinju,
    • 1 reply
    • 675 views

  15. Error migrating WordPress website

    By jon82t,   
    • 2 replies
    • 1.2k views
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