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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.4k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    5.8k
    posts

9,845 topics in this forum

  1. Link Donation | Plesk trasfer

    By shamshi,
    • 1 reply
    • 495 views

  2. Please don't move Tommy account

    By michaell1,
    • 1 reply
    • 467 views

  3. [Solved] Permission denied error

    By openflex,
    • 3 replies
    • 931 views

  4. [Solved] VPS56 would like a fresh operating system

    By amontero,
    • 1 reply
    • 493 views

  5. Strange behavior in my Node.js application (Tommy2)

    By thiagoenca,
    • 10 replies
    • 1.3k views

  6. [Solved] Unable to login to Tommy for 5 days...

    By matteo85,
    • 3 replies
    • 710 views

  7. Github Project integration with HelioHost

    By thiagoenca,
    • 1 reply
    • 894 views

  8. [Solved] PostgresSQL is not bringing the data

    By thiagoenca,
    • 0 replies
    • 486 views

  9. [Solved] Reactivate suspended account

    By svd500,
    • 3 replies
    • 788 views

  10. [Solved] Change main domain

    By rosarioruiz,
    • 1 reply
    • 660 views

  11. [Solved] change main domain

    By herrerapoch,
    • 2 replies
    • 676 views

  12. [Solved] Change main domain

    By mateusfmello,
    • 1 reply
    • 556 views

  13. [Solved] addon domain

    By fbmw@bk.ru,
    • 2 replies
    • 673 views

  14. [Solved] add sub domain

    By uaiimid,
    • 5 replies
    • 1.1k views

  15. missing a donation

    By fbmw@bk.ru,
    • 5 replies
    • 900 views
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