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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.2k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    5.4k
    posts

8,898 topics in this forum

  1. Solved] Nodejs on Tommy - Cron Job

    By paladino,
    • 2 replies
    • 697 views

  2. [Solved] Regarding deletion of my current account and creation of a new one.

    By ar7,   
    • 3 replies
    • 679 views

  3. [Solved] HELP! Johnny Database is DOWN!

    By examknow,
    • 1 reply
    • 478 views

  4. [Solved] Create a cron job

    By micasa52,   
    • 3 replies
    • 753 views

  5. [Solved] Remote access for postgres please

    By brettelliot,
    • 2 replies
    • 372 views

  6. [Solved] Server Move Request

    By grlzrare,
    • 2 replies
    • 481 views

  7. [Solved] No write access to PHP session directory

    By capoker,
    • 2 replies
    • 1.2k views

  8. [Solved] telegram bot

    By h7a378a,
    • 6 replies
    • 795 views

  9. [Solved] MYSQL JDBC CONNECTION ERROR

    By Ja23,   
    • 10 replies
    • 31.1k views

  10. [Solved] Ricky 500 Error caused by a foreign language string

    By arabich,   
    • 2 replies
    • 846 views

  11. [Solved] Error adding domain.

    By ballagyr,
    • 5 replies
    • 993 views

  12. [Solved] AutoSSL execution

    By kengamin,
    • 3 replies
    • 551 views

  13. [Solved] Receiving monthly inactivity warnings

    By Nimb,
    • 2 replies
    • 569 views

  14. [Solved] Unable to host my domain on heliohost

    By whisdfkj,   
    • 12 replies
    • 1.2k views

  15. [Inactive] change main domain

    By andrewsl,
    • 5 replies
    • 623 views
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