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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.2k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    5.5k
    posts

8,979 topics in this forum

  1. Luckperms

    By hotmaila,   
    • 8 replies
    • 942 views

  2. [Solved] Create New Account

    By leaodev,
    • 1 reply
    • 461 views

  3. [Solved] Move Request From Johnny To Tommy

    By niemen,
    • 2 replies
    • 585 views

  4. Tommy is returning 522 most of the time

    By mrj,
    • 1 reply
    • 562 views

  5. [Solved] AutoSSL - assistance needed.

    By azclubco,
    • 2 replies
    • 427 views

  6. Windows cannot access //johnny.heliohost.org@SSL@2078

    By extremeplayer32,
    • 3 replies
    • 823 views

  7. [Solved] PDO Error

    By forsythe,   
    • 2 replies
    • 932 views

  8. [Solved] Change of name

    By azclubco,
    • 7 replies
    • 690 views

  9. [Solved] More Cron jobs a day

    By azclubco,
    • 2 replies
    • 491 views

  10. [Solved] Adding a TXT Record to the DNS Configuration

    By tmzafar,   
    • 4 replies
    • 1.3k views

  11. [Solved] Donation move to Tommy

    By dsgroupm,
    • 1 reply
    • 445 views

  12. SSL not working

    By lioncita,
    • 1 reply
    • 851 views

  13. [Solved] Donation to Move to Tommy

    By briskelm,   
    • 5 replies
    • 1k views

  14. [Solved] Django 500 error

    By logdog,   
    • 8 replies
    • 1.1k views

  15. [Solved] Please un-archive dami

    By dami,   
    • 1 reply
    • 697 views
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