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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]
Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.1k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    5.3k
    posts

8,610 topics in this forum

  1. [Solved] Move request

    By mediaexp,
    • 1 reply
    • 260 views

  2. Suspended Tommy account status

    By Pamonit,
    • 1 reply
    • 374 views

  3. [Solved] Can't use my Tommy invitation

    By antonyz,
    • 2 replies
    • 406 views

  4. new account after tommy shutdown

    By juris,
    • 1 reply
    • 497 views

  5. Microweber Install (Softaculous)...

    By skullys,
    • 0 replies
    • 367 views

  6. Username change

    By infantex,   
    • 2 replies
    • 655 views

  7. Invalid certificate when email checks on Johnny

    By biggd,
    • 2 replies
    • 529 views

  8. [Solved] Delete ikk157

    By ikk157,
    • 7 replies
    • 817 views

  9. [Solved] Need admin to unarchive my account.

    By johninc,
    • 3 replies
    • 350 views

  10. [Solved] Was getting' Username not available' now getting 'Invalid Code'

    By strayer,
    • 4 replies
    • 593 views

  11. No Backup - how can I have my old site online again?

    By arkham19,
    • 1 reply
    • 474 views

  12. [Solved] domain cody.heliohost.org exists on ns2.heliohost but not ns1

    By mailftp,   
    • 1 reply
    • 530 views

  13. [Solved] Storage space and forum username

    By c2s,
    • 3 replies
    • 556 views

  14. [Solved] unarchive my account

    By saurabh0,   
    • 2 replies
    • 638 views

  15. Changing domain name of website

    By munny,   
    • 1 reply
    • 810 views
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