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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.3k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    5.7k
    posts

9,501 topics in this forum

  1. [Solved] Apply donation to a different account

    By tycoonlover1359,
    • 1 reply
    • 738 views

  2. [Solved] Please update SSL Certificate

    By rmurthy,
    • 1 reply
    • 703 views

  3. [Solved] Donation not linked to my account

    By kr4cher,
    • 1 reply
    • 726 views

  4. Domain DNS Issue with new transferred Plesk account

    By keibeeit,
    • 12 replies
    • 1.5k views

  5. [Solved] Donation not linked to my account

    By tdm,
    • 1 reply
    • 573 views

  6. Did Not Receive Email for Plesk Transfer...

    By skullys,
    • 3 replies
    • 789 views

  7. [Solved] Plesk DNS Question

    By beebedl2,
    • 1 reply
    • 731 views

  8. Donation linked to non-existent username

    By ceomega,
    • 2 replies
    • 626 views

  9. Please move me up in the plesk waiting list

    By mrj,
    • 2 replies
    • 960 views

  10. ssl certificate update

    By akkaunt2,
    • 1 reply
    • 562 views

  11. Not able to extract the .tar backup file

    By cliffm,
    • 4 replies
    • 1k views

  12. VPS HELP

    By adiespne,
    • 1 reply
    • 751 views

  13. [Solved] New Account E-Mail

    By Anachoreta,
    • 1 reply
    • 592 views

  14. [Solved] How can i restart vps when it goes down?

    By aitmf,   
    • 3 replies
    • 1.6k views

  15. MySQL connection error on vps11.heliohost.us

    By robev,
    • 1 reply
    • 811 views
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