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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.3k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    5.5k
    posts

9,111 topics in this forum

  1. [Solved] remove java support

    By wambachr,
    • 1 reply
    • 479 views

  2. [Solved] Autossl error

    By J823,
    • 3 replies
    • 896 views

  3. Is something up with FTP?

    By trenten,
    • 10 replies
    • 1.3k views

  4. [Solved] Message: mysqli::real_connect(): (HY000/2003): Can't connect to MySQL server on 'johnny.heliohost.org' (111 "Connection refused")

    By sanju757,
    • 6 replies
    • 1.1k views

  5. [Solved] Moving an account to Tommy

    By paul9,   
    • 1 reply
    • 807 views

  6. [Solved] Please restart Tomcat server.

    By user1812,
    • 1 reply
    • 532 views

  7. [Solved] Account Deletion

    By shezy,   
    • 2 replies
    • 657 views

  8. [Solved] Not able to donate and upgrade to tommy server

    By shghsts,
    • 3 replies
    • 2k views

  9. Websockets using Stomp

    By slimsim,   
    • 1 reply
    • 2.5k views

  10. UTF-8 charset in php and mysql

    By ignacioc,   
    • 1 reply
    • 471 views

  11. [Solved] Request HTTPResponse module

    By dalfc,
    • 2 replies
    • 550 views

  12. [Solved] Install Cython modules / Request for using EXE

    By dalfc,
    • 9 replies
    • 1.3k views

  13. [Solved] Please delete this forum account

    By Guest ehf,
    • 1 reply
    • 463 views

  14. [Solved] Remote Access PostgreSQL

    By Maertuerer,
    • 5 replies
    • 839 views

  15. [Solved] Login Issues resolved with Password Reset

    By rikadu,   
    • 1 reply
    • 1.1k views
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