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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.3k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    5.7k
    posts

9,437 topics in this forum

  1. [Solved] Website not working - Tommy

    By fcb202,
    • 7 replies
    • 759 views

  2. Ssh Not Connect

    By sunny1910,
    • 2 replies
    • 739 views

  3. Invitation e-mail / account e-mail mismatch

    By opieantc,
    • 5 replies
    • 691 views

  4. [Solved] Access webserver via static IP: Which directory for HTML file?

    By florianh,
    • 3 replies
    • 1k views

  5. [Solved] Domain change

    By Guest hunterp11,
    • 1 reply
    • 523 views

  6. [Solved] max upload size

    By garrigue,
    • 4 replies
    • 738 views

  7. Donation/Invitation

    By mrbuzz1,
    • 1 reply
    • 6.9k views

  8. [Solved] Can't add new domain or create subdomains

    By juliano,
    • 4 replies
    • 676 views

  9. [Solved] Tommy Let's Encrypt SSL - How to add DNS CNAME?

    By gtom1984,
    • 2 replies
    • 740 views

  10. [Solved] Domain alias DNS issue

    By kcyan,
    • 2 replies
    • 654 views

  11. [Solved] Request to be added to be moved to Plesk Hosting

    By seintitus,
    • 1 reply
    • 667 views

  12. [Solved] Change donation email

    By animal,
    • 1 reply
    • 428 views

  13. [Solved] max input var

    By garrigue,
    • 4 replies
    • 707 views

  14. [Solved] Donations

    By AtomicBob,
    • 8 replies
    • 1.1k views

  15. Account transfer

    By gogi46,
    • 3 replies
    • 655 views
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