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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.4k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    5.7k
    posts

9,657 topics in this forum

  1. [Solved] Mail server down for Tommy?

    By infantex,
    • 6 replies
    • 1.1k views

  2. CMS installation issue

    By dcalori,
    • 2 replies
    • 606 views

  3. Create database with server-side code

    By gsiler,
    • 1 reply
    • 513 views

  4. [Solved] Need to Change Primary Domain to the Correct URL

    By aaronmaruska,
    • 1 reply
    • 525 views

  5. Node JS deployment

    By mariadumas,   
    • 1 reply
    • 801 views

  6. [Solved] Change Domain

    By TECHNOGG,
    • 1 reply
    • 536 views

  7. [Solved] Java

    By nevesvitor,
    • 1 reply
    • 712 views

  8. [Solved] Account Wipeout & Change domain — franznic

    By franznic,   
    • 1 reply
    • 757 views

  9. [Solved] Main domain

    By eeyore211,
    • 1 reply
    • 530 views

  10. [Solved] Request to Add New Main Domain for HelioNet Account under Username "xdwolf"

    By mrxdwolf,
    • 1 reply
    • 578 views

  11. VPS subscription

    By joezhou,
    • 1 reply
    • 479 views

  12. Migrate to the Ricky server

    By mth5,
    • 1 reply
    • 605 views

  13. [Solved] Origin is unreachable - Host error

    By sportnix,
    • 5 replies
    • 976 views

  14. [Solved] reset password

    By bassu,
    • 2 replies
    • 571 views

  15. [Solved] Server move and domain change

    By Guest hunterp11,
    • 3 replies
    • 529 views
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