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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]
Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.1k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    5.2k
    posts

8,491 topics in this forum

  1. [Solved] 404/403 ErrorDocument not working together htaccess

    By Guest pooks,
    • 2 replies
    • 556 views

  2. [Solved] moving to tommy

    By steven10,
    • 5 replies
    • 623 views

  3. [Solved] I can't login to my Tommy account

    By th6,
    • 3 replies
    • 750 views

  4. Moving email from old cpanel host to heliohost

    By TonyK,
    • 3 replies
    • 464 views

  5. Account Move

    By otmanait,
    • 7 replies
    • 523 views

  6. [Solved] Unable to create MySQL Database

    By qsgt,
    • 3 replies
    • 922 views

  7. [Solved] Missing Disk Space

    By jpl2,
    • 4 replies
    • 699 views

  8. [Solved] Unarchiving Unactive Account.

    By midonao,
    • 4 replies
    • 476 views

  9. [Solved] Request to move to Tommy

    By aereyes5,
    • 2 replies
    • 332 views

  10. Connection Problem

    By lightnin,
    • 2 replies
    • 2.1k views

  11. [Solved] My website force suspended

    By byeyoubp,
    • 1 reply
    • 360 views

  12. [Solved] Is DKIM enabled when sending email?

    By MauroF,   
    • 5 replies
    • 1.3k views

  13. [Solved] Admin, Please unarchieve my account

    By anung,
    • 3 replies
    • 494 views

  14. [Solved] Increase Email Limit

    By qsgt,
    • 1 reply
    • 485 views

  15. [Solved] Increase Space

    By qsgt,
    • 3 replies
    • 549 views
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