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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.3k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    5.6k
    posts

9,250 topics in this forum

  1. [Solved] Transferred to Plesk (yay!) but can't log in...

    By JpTiger,
    • 3 replies
    • 943 views

  2. Unable to send mail to gmail with dns tommy2.heliohost.org

    By tdm,
    • 5 replies
    • 761 views

  3. [Solved] Plesk email not received

    By irlhaiku,
    • 10 replies
    • 1.1k views

  4. [Solved] Facebook problem

    By Johan Sx,
    • 5 replies
    • 1k views

  5. [Solved] Unable to login to Plesk (Tommy(2))

    By tycoonlover1359,
    • 8 replies
    • 1k views

  6. [Solved] Changing domain

    By sortaloc,
    • 2 replies
    • 700 views

  7. [Solved] ETA update

    By unisan2,
    • 9 replies
    • 1.1k views

  8. [Solved] Plesk ETA Update - Donate

    By odilonse,
    • 1 reply
    • 514 views

  9. [Solved] Add Domain using Plesk

    By chrmina,
    • 2 replies
    • 678 views

  10. [Solved] Subdomain problem

    By retrope,
    • 13 replies
    • 1.2k views

  11. [Solved] Plesk ETA update with donation amount

    By malliosioannis,
    • 1 reply
    • 693 views

  12. Ready for Plesk - Didn't receive e-mail

    By infantex,
    • 4 replies
    • 757 views

  13. [Solved] PHP.ini Changes

    By yasky,
    • 3 replies
    • 868 views

  14. [Solved] A small donation

    By mrj,
    • 2 replies
    • 766 views

  15. Donating via cryptocurrency

    By mrj,
    • 4 replies
    • 864 views
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