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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.4k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    5.8k
    posts

9,762 topics in this forum

  1. [Solved] Help

    By mynor545,
    • 1 reply
    • 367 views

  2. [Solved] Not resolved : ERROR PUBLIC FOLDER IS LOCATED ON HTTPDOCS/PUBLIC AND GIT ERROR for 2nd time, need to reset my account

    By elkhaddir,
    • 5 replies
    • 778 views

  3. [Solved] Switch Hosting Plans

    By epearson001,
    • 7 replies
    • 891 views

  4. Uh oh, something went wrong. I recommend contacting support for further assistance.

    By sarginex,
    • 1 reply
    • 506 views

  5. [Solved] Request to Add an Addon Domain

    By thedannified,   
    • 1 reply
    • 753 views

  6. [Solved] Please add domain

    By b3schni,
    • 1 reply
    • 477 views

  7. [Solved] failed to renew account

    By coolerua,
    • 1 reply
    • 476 views

  8. [Solved] CREATE NEW SUBDOMAIN

    By orca,
    • 3 replies
    • 762 views

  9. [Solved] Domain Change

    By muneebgulzar,
    • 1 reply
    • 519 views

  10. [Solved] Subdomain document configuration is overriding nodejs

    By alvaromldev,
    • 1 reply
    • 517 views

  11. Want to sign up for a .Net account on Lily - How to?

    By Aaroneus,
    • 7 replies
    • 1.1k views

  12. Change main domain

    By amarks,
    • 3 replies
    • 464 views

  13. [Solved] Change subdomain document root

    By alvaromldev,
    • 2 replies
    • 620 views

  14. [Solved] PHP Not Working on my server

    By stewguy,
    • 9 replies
    • 1.1k views

  15. Renewing Account

    By maiabhmg,
    • 1 reply
    • 473 views
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