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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.2k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    5.4k
    posts

8,893 topics in this forum

  1. Unable to send mail to gmail with dns tommy2.heliohost.org

    By tdm,
    • 5 replies
    • 657 views

  2. [Solved] Plesk email not received

    By irlhaiku,
    • 10 replies
    • 918 views

  3. [Solved] Facebook problem

    By Johan Sx,
    • 5 replies
    • 794 views

  4. [Solved] Unable to login to Plesk (Tommy(2))

    By tycoonlover1359,
    • 8 replies
    • 821 views

  5. [Solved] Changing domain

    By sortaloc,
    • 2 replies
    • 541 views

  6. [Solved] ETA update

    By unisan2,
    • 9 replies
    • 828 views

  7. [Solved] Plesk ETA Update - Donate

    By odilonse,
    • 1 reply
    • 421 views

  8. [Solved] Add Domain using Plesk

    By chrmina,
    • 2 replies
    • 595 views

  9. [Solved] Subdomain problem

    By retrope,
    • 13 replies
    • 968 views

  10. [Solved] Plesk ETA update with donation amount

    By malliosioannis,
    • 1 reply
    • 632 views

  11. Ready for Plesk - Didn't receive e-mail

    By infantex,
    • 4 replies
    • 670 views

  12. [Solved] PHP.ini Changes

    By yasky,
    • 3 replies
    • 717 views

  13. [Solved] A small donation

    By mrj,
    • 2 replies
    • 576 views

  14. Donating via cryptocurrency

    By mrj,
    • 4 replies
    • 657 views

  15. [Solved] Request for domain change!

    By broland,
    • 1 reply
    • 434 views
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