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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]
Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.2k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    5.3k
    posts

8,724 topics in this forum

  1. main domain change

    By gatekeeper,
    • 3 replies
    • 5.5k views

  2. [Solved] HelioHost Subdomain?

    By anandra1,
    • 3 replies
    • 512 views

  3. [Solved] Please move to Tommy server

    By alosabi,
    • 1 reply
    • 348 views

  4. [Solved] Database

    By tobiasem,
    • 3 replies
    • 969 views

  5. [Solved] Delete account (script not working)

    By Guest vrnc,
    • 8 replies
    • 799 views

  6. [Solved] Can't use express in NodeJs app (Tommy)

    By goochy13,   
    • 5 replies
    • 1.7k views

  7. Delete Rickey Account: callebad

    By callebad,
    • 4 replies
    • 617 views

  8. [Solved] Open port 15071 for outgoing Redis connection

    By alaister,
    • 4 replies
    • 585 views

  9. [Solved] Sessions on Tommy

    By azclubco,
    • 1 reply
    • 485 views

  10. Connecting external domain

    By munny,   
    • 7 replies
    • 1.1k views

  11. [Solved] Request move to Tommy

    By nvgiau93,
    • 1 reply
    • 534 views

  12. Problem with domain redirect

    By azclubco,
    • 1 reply
    • 479 views

  13. Account suspended

    By dazee,
    • 1 reply
    • 424 views

  14. [Solved] Permission denied on non public schema

    By styxdb,
    • 0 replies
    • 334 views

  15. Web hosting

    By sujay,
    • 1 reply
    • 438 views
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