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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.4k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    5.7k
    posts

9,656 topics in this forum

  1. Reset password for Heliohost

    By drashko,
    • 1 reply
    • 422 views

  2. unable to set another main page, unable to show other web pages

    By aggiornamentijw,
    • 4 replies
    • 677 views

  3. Running Python Script

    By python7575,
    • 0 replies
    • 318 views

  4. [Solved] Cant login to HelioHost

    By zennmachine,
    • 6 replies
    • 731 views

  5. I want to change my password.

    By guessthecase501,
    • 3 replies
    • 712 views

  6. [Solved] Internal Server Error

    By ibra,
    • 7 replies
    • 933 views

  7. [Solved] Request to add an additional domain

    By tetepay,
    • 1 reply
    • 468 views

  8. [Solved] Forgot my password

    By dyfhjub2022,
    • 1 reply
    • 465 views

  9. Setting up a new account on Heliohost

    By TobyParks,
    • 3 replies
    • 916 views

  10. [Solved] I forgot my account password

    By muneeromran2001,
    • 1 reply
    • 441 views

  11. [Solved] Failed Helihost & Plesk Login

    By ebsug,
    • 2 replies
    • 785 views

  12. Problem(warning) showing On Website

    By pafabaplay,   
    • 1 reply
    • 448 views

  13. [Solved] Change Request Of Main Domain

    By pafabaplay,   
    • 1 reply
    • 556 views

  14. Downloaded backup & my account was reset but..

    By davincee,
    • 3 replies
    • 768 views

  15. [Solved] Requesting to Change Main Domain

    By justseentm,
    • 2 replies
    • 592 views
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