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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.3k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    5.7k
    posts

9,497 topics in this forum

  1. SSL not working

    By jrf,
    • 1 reply
    • 428 views

  2. [Solved] add domains

    By ccaracci,
    • 1 reply
    • 512 views

  3. Request access for Lily

    By tommardev,
    • 7 replies
    • 786 views

  4. PHP AI Script Issue on HelioHost - Not Returning AI Input

    By ChippyTech,
    • 1 reply
    • 693 views

  5. [Solved] hh_k4i0d Disk cleanup and reversal of arbitrary suspension

    By k4i0d,
    • 1 reply
    • 453 views

  6. Domain and password

    By Guest hunterp11,
    • 0 replies
    • 358 views
    • Guest
    • Guest

  7. [Solved] Locked out

    By Wooldrid,
    • 3 replies
    • 537 views

  8. [Solved] reset password

    By java1to3,
    • 5 replies
    • 649 views

  9. [Solved] new domain added to my account

    By komi,   
    • 5 replies
    • 822 views

  10. Resety password

    By dyfhjub2022,
    • 2 replies
    • 442 views

  11. Forgot password

    By mafincho,
    • 2 replies
    • 480 views

  12. Reset Password for Account ID

    By cktrack,
    • 2 replies
    • 508 views

  13. Login issue

    By costcowh,
    • 2 replies
    • 475 views

  14. Login issues

    By spacemonkey95,
    • 3 replies
    • 554 views

  15. heliohost account password reset

    By fvirili,
    • 1 reply
    • 386 views
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