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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]
Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.2k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    5.3k
    posts

8,715 topics in this forum

  1. Donation linked to non-existent username

    By ceomega,
    • 2 replies
    • 438 views

  2. Please move me up in the plesk waiting list

    By mrj,
    • 2 replies
    • 607 views

  3. ssl certificate update

    By akkaunt2,
    • 1 reply
    • 379 views

  4. Not able to extract the .tar backup file

    By cliffm,
    • 4 replies
    • 699 views

  5. VPS HELP

    By adiespne,
    • 1 reply
    • 509 views

  6. [Solved] New Account E-Mail

    By Anachoreta,
    • 1 reply
    • 438 views

  7. [Solved] How can i restart vps when it goes down?

    By aitmf,   
    • 3 replies
    • 1.1k views

  8. MySQL connection error on vps11.heliohost.us

    By robev,
    • 1 reply
    • 565 views

  9. Unable to resolve host mass emails

    By robev,
    • 1 reply
    • 646 views

  10. Activate

    By cdcanorg,
    • 1 reply
    • 479 views

  11. Waiting to try my hand plesk

    By fuzmic,
    • 0 replies
    • 531 views

  12. FTP zipping of files to download.

    By fuzmic,
    • 6 replies
    • 701 views

  13. First time in VPS

    By ballagyr,
    • 11 replies
    • 2.2k views

  14. Connected by Remmina; installed python...now??

    By SShowtime,
    • 1 reply
    • 720 views

  15. Tommy inodes limits for various donations

    By fuzmic,
    • 4 replies
    • 629 views
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