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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]
Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.1k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    5.2k
    posts

8,490 topics in this forum

  1. [Inactive] Is preserving timestamps through FTP transfer possible?

    By esn024,
    • 1 reply
    • 454 views

  2. [Solved] WinSCP Auth Error

    By NamelessRumia,
    • 9 replies
    • 2.7k views

  3. [Solved] PHP ioncube

    By Zerotrash,
    • 2 replies
    • 502 views

  4. [Inactive] Unarchive my inactive account

    By edusete7,
    • 1 reply
    • 329 views

  5. [Inactive] Move Account.

    By EinSchweizerYT,   
    • 3 replies
    • 792 views

  6. [Solved] Please unarchieve manojlamichhane.com.np

    By lnmanoj,
    • 1 reply
    • 330 views

  7. [Solved] Archived: qutz

    By qutzhaha,
    • 2 replies
    • 375 views

  8. [Solved] Domain on Heliohost

    By wmenezes,
    • 3 replies
    • 613 views

  9. [Inactive] Emails Not working on my domain

    By seintitus,
    • 1 reply
    • 405 views

  10. [Solved] Help changing domain

    By lunars,
    • 4 replies
    • 393 views

  11. [Solved] Remote access to MariaDB on Lily

    By paladino,
    • 5 replies
    • 506 views

  12. [Solved] how to get website ip

    By sclipzy,   
    • 1 reply
    • 565 views

  13. [Inactive] A few errors I sometimes get

    By esn024,
    • 1 reply
    • 450 views

  14. [Solved] ricky down

    By sacredstarfamily,
    • 4 replies
    • 424 views

  15. [Solved] I can't change my domain

    By munny,   
    • 2 replies
    • 738 views
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