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Here's your current storage usage: Backups 0 MB Emails 832.85 MB Files 19.64 MB Trash 0 MB Logs 151.84 MB PSQL 0 MB MySQL 0 MB Total 1004.33 MB We don't see people with 832 MB of emails very often. Since your account was created in 2019 on cPanel and transferred to Plesk I recommend doing a reset. We can provide a full backup prior to resetting the account back to the default state, you can download and extract the backup, and you can sort through all these emails on your home PC to see if you need any of them.

Also, I'd like to point out that if you're not even going to be using the codecreature.helioho.st domain you may as well remove it entirely. Having pointless domains like this on the server increases the load and decreases the uptime just by even existing on your account. We always encourage users to remove domains unless they have a good reason for needing them active.

I have reset your account, and you will receive an email in a bit with a link. Click the link in the email to take the next steps in the reset process.

I'm not sure what you mean by this, but to expand on my point from the last post: You can have up to 10 domains on a single account. There is no way for anyone to know whether the domain is on a separate account or on the same account as another domain. Since no one else needs to login to your personal account or your business account, which is the only way anyone would know that your business domain is on the same account as any other domain, I don't see the point of having multiple accounts.

Hestia has to be installed on a fresh operating system with no other installed software or files. Do you need a backup of anything on your VPS before we wipe it clean, reinstall the OS, and install Hestia for you?

I suspect you didn't get a response because nobody here knows how to do this. I've never really used Roundcube for much beyond testing mailboxes. I use Gmail as a front end to check my HH emails instead. On Gmail, doing this is as simple as creating a filter with the criteria "filename:gz" and specifying what to do with the messages. Based on the link you gave, you could probably change the content-type field to application/gzip (or possibly application/x-gzip) to make it look for .gz instead of regular zip. I've never used sieve though (and honestly I'm not sure the Plesk Roundcube even supports it).

have you tried to SSH in and run (sudo systemctl reboot)

already working, thank you

You're very welcome! 🙂 Please let us know if we can help with anything else!

See https://helionet.org/index/topic/65513-account-locked/

Users can verify their own accounts with Google using the HTML file upload method, without needing a root admin to intervene. Please have a look at the Wiki guide here and let us know if it did not work for you: https://wiki.helionet.org/Google_Site_Verification

Unsuspended. It may take a few minutes to work again.

Since we never heard back from you, and you never paid for the Morty plan, you have been moved back to Johnny which doesn't have support for PostGIS, and this thread has been marked solved. Let us know if there is anything else we can help you with.

Domains have been removed/added as requested. Please note that it may take up to 2 hours for the change to take effect, and it will not work until you set up your DNS with your domain registrar. To configure your DNS, please see the steps provided on our Wiki to either set NS records pointed at the HelioHost nameservers, or create A/AAAA records and point them to your server's IPv4/IPv6 address: https://wiki.helionet.org/Addon_Domains#Custom_Addon_Domains If after a full 2 hours it doesn't work on your side, please make sure you clear your web browser cache: https://wiki.helionet.org/Clear_Your_Cache

Domain added. it can take up to 2 hours to start working.

The administrator folder has been discarded and the account unsuspended. Please fix it quickly as the account only has 3MB of space free.

It was already unsuspended here: https://helionet.org/index/topic/65497-hh247916-utf-8qmy_account_is_suspended_e29aa0efb88f/

I've reset your account as requested. You should receive an email shortly so you can take the next steps to recreate it. I made a backup before the reset, so if you discover you need any of your old files, you can download the backup here: https://heliohost.org/backup If you're not sure how to extract the backup files, please follow our how-to guide here: https://wiki.helionet.org/Account_Backups

I just send a request on Suspended and Queued Accounts forum

The account that owns the steamspace.in domain is suspended because the website was compromised and infected with malware. The forum account you're posting from does not match the username or email addresses on that account, so we can't provide any additional support or information. If this is your account, please post from a forum account that shares an email address with the hosting account.

Domain added, it will take effect in an hour and a half.

Nope. Not something like that

Okay. I'll do something about that. Thank you

Domains added. it can take up to 2 hours for them to start working.

I am looking for a coder to create User-reg module for @custom-domain webmail setting service which piggybacks an email forwarding service, gmail storage and smtp