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Showing results for tags 'Support'.
Found 23 results
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Hi, I would like to know if someone can help me setup SPF, DKIM, and DMARC for my domain conectaev.com. I've got an 6/10 score on mail-tester. Results are here: https://www.mail-tester.com/test-jt09r0998 Thank you!
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Greetings, it appears that my account was moved but I did not receive any email or the ones I have I did not use for configuration at that moment my user is: @qbrian and my email is brijaquin@gmail.com
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Since a couple of days, I'm unable to connect to tommy through webmail and using web clients (thunderbird). Yesterday, I've tried logging in cpanel with the main heliohost account and I get the following error message I'm pretty sure my account has not been deactivated, what could be the issue here? -
How do I change my HelioHost Free Subdomain? Tags: Support Main Domain Free HelioHost subdomain heliohost.us Hi, When I created my hosting account I chose a .heliohost.us subdomain, now I want to change it for another equal subdomain, that is, it would be like creating another .heliohost.us subdomain and replacing the old one with this new one, it would be like, when creating my account I chose subdomaina-heliohost.us and now I want to create subdomain-b.heliohost.us and replace subdomain-a.heliohost.us with subdomain-b.heliohost.us
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Greetings! Created my first ever SQL database for my heliohost control panel and got number of questions(probably due to lack of enough knowledge or so). I can access my database from my control panels phpMyAdmin. But, is there any other method to do so? using any GUI, or Prompt, or anything of that sort! I simply dont wanna use phpMyAdmin.I rarely use PHP and use JDBC and ADO.NET to connect to my databases.Both JDBC and ADO.NET use a connection string of database configured with some user and password. - user: I have created and assigned to DB along with passwords! no problems here.What will be the connection string for both java JDBC and c# ADO.NET??????????Also, java uses drivers to connect to the databases due to common set of classes. So, is there any need to have this driver to my control panel account?Basically, when using Apache Tomcat server with java, Driver files are placed in "lib" of the Tomcat(locally). WHAT IS THE PROCEDURE FOR Cpanel. Please help me through it asap. Even i would love if someone speaks more on the topic, beyond the points I mentioned 'cz I might have missed something!!! Also, I have read the documentations on MySQL but am unable to find any particularly satisfying solution or support! Please support! Thank you!
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"The IP address XX.X.XXX.XX has been blocked for trying to log in to cPanel with the wrong password too many times. To prevent this from happening again in the future please make sure your username and password are correct. You won't be able to continue to cPanel until an admin unblocks you. To request that your IP be unblocked please visit https://www.helionet.org " Please help
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My IP has been blocked. Please unblock my IP
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Please unblock my IP address 24.44.180.153
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Java was enabled for my account after waiting for 6 months.But now while deployment of war my cpanel has put me in a queue for java support. Please enable java support for my account otherwise my work will go vain.
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I've been setting up a notification system for users on a service I have set up on heliohost, but have encountered a major issue. I am sending mail via a python script (mail.py), which takes several arguments and sends the mail, but my php cannot use shell_execute or system to run this script. What is a method that is allowed on heliohost?
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Hi , My account is Flagged as inactive, since I never logged-in more than a month. Kindly help me to resolve it. User name : selvam Thanks in advance.
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I have no control over an added domain. I attempted to add it and it gave me an error the first time, then the second time, gave the Internal 500 error and then told me that the domain already exists. However, when I check the added domains section, it has no domains listed but it is under the zone editor. I have no direct control over my domain, and it does not show up in he software installer, the ssl installer or anywhere else but the zone editor. Can the admin reset my cpanel or at least remove the domain so I can read it? Thanks.
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I have "Tommy" account with asp.net and java working on my main domain as enabled by krydos. But both of them are not working on my subdomains. Can someone help? Do i have to request java and asp.net support for all my subdomains individually? Please help me through it. Thanks!
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Hi, My Stevie account name is andreweb and wanna know if have a backup of my account in somewhere. I don't have any backup! T h a n k s !
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HelioHost username: easyt88 Server your account is on: Johnny HelioHost main domain: easyt.tk Account since creation has been queued well over 24 hours, would love to get started developing my site soon, thanks in advance!
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Hello, I am really new to this and trying to get my website up and running. But only errors untill now I have created the database and username successfully. In phpmyadmin i could import the sql file without problems and created the tables. But when i am trying to access my webpage it is showing the below errors: Fatal error: Uncaught exception 'PDOException' with message 'SQLSTATE[28000] [1045] Access denied for user 'we***_r***'@'64.71.156.101' (using password: YES)' in /home/w***/public_html/mdm/include/db.php:7 Stack trace: #0 /home/w***/public_html/***/include/db.php(7): PDO->__construct('mysql:dbname=we...', 'w***_r***', 'E****') #1 /home/w***/public_html/mdm/index.php(4): dbconnect() #2 {main} thrown in/home/w***/public_html/mdm/include/db.php on line 7 I have replaced username, dbname en password by *** for security. Can someone point me in the right directon? Server account Johnny $DB_HOST = "n****.heliohost.org"; i have entered in config.php as DB hostname. Is this correct? Thanks a lot! Hello, I have reimported the .sql file in myphpadmin and now i see the follwing error when visiting de website: Internal Server Error The server encountered an internal error or misconfiguration and was unable to complete your request. Please contact the server administrator, webmaster@n***.heliohost.org and inform them of the time the error occurred, and anything you might have done that may have caused the error. More information about this error may be available in the server error log. Additionally, a 404 Not Found error was encountered while trying to use an ErrorDocument to handle the request. Does this mean i have to wait 24 hours from now on? Thanks you. Sorry, Again same error message. What do i do wrong?
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Hello everyone, I signed up for a hosting account on Wednesday afternoon, well over 24 hours ago, and I am still seeing the 'Account Queued' page. I have attempting clearing cache but to no avail. http://genapexllc.com/
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Hello, I'm user pgn4web, I believe on stevie. Got a joomla error that apparently usually refers to the system running out of tmp space. Could you please check? Full error: If difficulties persist, please contact the System Administrator of this site and report the error below. 1030 Got error 28 from storage engine SQL=SELECT b.rules FROM joo_assets AS a LEFT JOIN joo_assets AS b ON b.lft <= a.lft AND b.rgt >= a.rgt WHERE (a.name = 'com_content') GROUP BY b.id, b.rules, b.lft ORDER BY b.lft
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Hello! When trying to add an addon domain to my hosting account, I receive this error message: "Sorry, you are not allowed to add any more than (0) addon domains! The domain below was not setup!" It was my understanding that I was allowed to add domains. Here is my information: Server: Stevie Username: crthell Main domain: crthell.tk I also am given this information from my cPanel stats: Parked Domains: 0 / 0 Addon Domains: 0 / 0 While some who are more maliciously inclined would fail to state this, cPanel also reports my storage as infinite. I don't want karma to bite me in the ass If this has, by chance, been posted in the wrong subforum, please correct my mistake Thank you for your assistance, crthell
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My site http://grogol.us with username grogolus in stevie still make server over load or not? I can't check it in cPanel. Because I was fix my script. I'm afraid if my account got suspended again Thank you very much
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Today as I was allocating my databases I suddenly got a message "There are no users associated with your account" & There are no databases associated with your account." I took the time to create 20+ databases.... what now? I hope you can give me a reasonable explanation and resolve this issue... otherwise I have to make some decisions. Thanks
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main domain opportunity.heliohost.org Server Stevie I have provisioned several sub-domains and noticed only one is in queue. Is this the normal SOP when it comes to loading domains into the system? If so can you please place a note in the C-panel to alert all users to post a forum topic on this matter. It would be nice to avoid all this since it requires more work for the admin and the clients. I hope we can resolve this asap. This can be a time sensitive issue if I need to install a new sub-domain to respond to new keyword popularity and trends. Thanks PS: is there any limit to how many sites a user can obtain here?
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Good day! my site is opportunity.heliohost.org, I am new to heliohost but not to web hosting. I am very happy with my experience so far, although some issues can be addressed sooner. I'm hoping that everyone can agree on most of my comments. I have loaded an autoresponder script and it requires that the cronjob be setup. They provided a sample of what I needed to put into the system but the email I received spat me back an error. If I can ask the staff to send me the proper code to insert it would be appreciated. My path is "opportunity.heliohost.org/cron.php" It would be helpful a resource can be setup that is just a button launching a pop-up that will give basic instructions and sample code that needs to be inserted in the section the client is viewing/working on. A wiki is good but link it inside the site. Also 1 recommendation, it would be nicer for the site to have a single page selling pitch and not so many, it would increase conversions I'm sure. I hope my request can be handled soon, I did a search in both the forum and wiki and it gave no hits. Thanks in advance and happy holidays.
