wolstech

Um, paste works fine. I (and many others) use it all the time to answer posts here. Ctrl+v is paste, not ctrl+p (this is print).

@paladox2014: He can't do that because he can't access anything. The user that's broken for him is not a DB user you can create in cPanel, it's the default database user that has the same username/password as your cPanel account. This is something an admin needs to fix.

Fixed.

That account is not suspended, it's queued. Give it more time. Johnny accounts can take up to 5 days. Also, do you have multiple accounts? I'm seeing 6 suspiciously similar user accounts under "adandi##", 3 of which are suspended. If so, be aware that users are only allowed one account and creating multiple accounts just gets them all suspended.

I haven't been able to use it since I've been here (3 years), as far as i know it is no longer supported.

That account cannot be unsuspended. As for the reason, this particular description usually means that something on the account was involved in illegal activity. If you weren't involved in any such activity, you were probably hacked. If that's the case, you should create a new account and be sure to secure it better.

Your account was suspended for the following reason: Malware. 2 file(s). PHP.Shell-83 FOUND That means that there are some malware files found on your account. For your safety and to protect your website from potential further corruption the account has been suspended. To find the infected files we recommend making a backup of your site, download the backup file to your computer, and scan the backup using a reputable virus and malware scanner. If you're having trouble locating the offending files please ask and we can provide more information. If you are you certain that it is a false-positive, we strongly encourage you to file a false positive form here: http://cgi.clamav.net/sendvirus.cgi Your account should be unsuspended now, but keep in mind that this is a temporary unsuspension. You have 24 hours starting at the time of this post to clean your account of any and all malicious files or your account will be resuspended.

You would have been much happier on Stevie. Activation that usually finishes in less than 24 hours and up time is generally far better. The uptime on Johnny is 75-85% it's because an experimental server with many extra features and a large number of accounts. We don't limit accounts on that server, and we offer certain things (Ruby, Java, ASP.NET/Mono) that aren't available on Stevie. Stevie has limited signups and fewer features, which both lead to lower server load and better performance. Also, it's worth noting that we are not a reseller service of any kind. We own our servers.

You just created it today...as yashrs already said, Johnny accounts take up to 5 days before the domain will start working. cPanel should work within 24 hours or so.

Roundcube is broken on Stevie. See http://www.helionet.org/index/topic/18875-stevie-mysql-common-questions-and-problems/ (about half way down.)

I actually brought this up to the admins a few weeks ago. It's being implemented. I don't have any idea as to when we'll finally get it, but I do know we've been approved for the program you need to get the API key.

They can and do queue, but the last few times I made one it started working within a few hours at most. My sub domains that point to non-HH servers started working in minutes. Then again I'm on Stevie so his will take longer being on johnny. His DNS still doesn't look right though, and he'll be queued forever if he never adds it in cpanel.

The right way to do this is to use NS records pointed to ns1.heliohost.org and ns2.heliohost.org on the main domain jetwd.cu.cc. Delete the CNAME from the tw.jetwd.cu.cc subdomain. Once everything starts working, create the tw subdomain through cPanel. I'm seeing A and CNAME records, which aren't supported for this. The fact it works at all is interesting since the jetwd.cu.cc domain isn't your main domain. @yashrs: Only actual domains (addons/parked/main) normally queue when being set up.

That'd be mail cache for a webmail client I run for somebody. For what it's worth, that is actually an accurate detection. The content is a phishing mail for customers of a German bank. Deleted.

A lack of fully functional MySQL does not render the server useless, especially since it is functional if you use the older engine (myisam). Postgresql is also offered if you wish to use it. Because the server still works (albeit poorly) I wouldn't call it down. Incapacitated describes it better.

Thats odd... Try changing your cpanel password. On the password change page, make sure you check the "Allow MySQL password change" option if its not already checked. That might fix phpmyadmin. If phpmyadmin works again, try recreating your database users to fix them.

Do you mean add a second domain to your account or get a second something.heliohost.org domain? There is no way to get a second heliohost subdomain with a single account, and you can only have one account unless an admin has given you permission for two. If you mean regular domains, like those offered by .tk, you can add them using the add-on domains function in cPanel.

Wait a little longer. Johnny accounts can sometimes take up to 5 days to come out of the queue.

Nothing has been said either way on it, but it's still broken

Not sure if it was restarted or not, but I agree that it does feel faster. I'm curious as to what the downtime was for...

No they will not appear in softaculous when the MySQL server is fixed, however these installations that do not appear in softaculous can be treated as if you manually installed it. If the installed software works, there's no need to remove them. If you want to remove them for some reason you will need to do so manually.

It broke on February 17th I believe, and nobody knows when it'll be fixed. As yashrs said, you can just delete the files and drop the database. As for installation of software, download it from the maker's website, upload it, and unpack the archive in file manager. Then just follow whatever instructions it comes with for installation. If it gives you database errors, you'll need to ask the maker how to modify it to not use InnoDB tables. I'd avoid remote install scripts. I've used a few that got flagged as malware. Also, cURL causes quite a bit of load. If anything, it adds complexity and probably increases your chances of being suspended.

That account is not suspended.

It is indeed inactive. You can use this script to renew it: http://www.heliohost.org/home/support/scripts/renew

Use this script to change your main domain: http://www.heliohost.org/home/support/scripts/domain