wolstech

The hardware failed. Until we can see it in person, we don't even know if its repairable or not. You're welcome to make a Stevie account if you wish.

Could be facebook login support on his site. He did have a members area I think though I didn't look to see what type of login he supported. I saw the warez and didn't bother poking around any more, just suspended him and moved on since I had bigger phish to fry.

I'll add to this since I was the one who suspended him. The infringement was offering emulated gameboy games on avarcade.ml. I didn't even bother to check the youtube domains, as soon as I saw emulators, you got suspended. The emulator isn't an issue, but the pirated ROM it's running definitely is (I know one of the featured ones was Pokemon Emerald). I'd be happy to unsuspend you, but you will need to agree to permanently remove all emulators, ROMs, links to websites that offer similar illegal content, and other copyrighted material that you don't have a license to distribute from your site within 24 hours of unsuspension. Do you want to do this? @Byron: Can you take a closer look? I ran across him because he was on the phishing report, though I didn't see any phishing, just warez.

I just realized this is going to need Eddie and Tommy support added. Piotr, are there any plans to add this?

We don't have anything to restore. If the databases that we did have are not the correct ones, you will need to recreate your site. Going forward, please make sure to create regular backups so you can restore in the event something like this happens again.

Try again after midnight Pacific time. Stevie registrations are full for today.

This support request is being escalated to our root admin.

Have you logged out and in after changing the password? When you change the password in cPanel, you need to log out and in again before the newly set password will take effect and make PHPMyAdmin start working again,

There is no account with the username risco. There is an account with the username riscoded though, is this the account needing a password reset?

I would recommend moving to Stevie for now. Johnny's hardware failed, so until we can physically see it to diagnose it, we don't even know if its repairable. If you want, you could also consider donating, which will get you into the upcoming closed beta for our new unreleased server Tommy: http://www.helionet.org/index/topic/25503-tommy-closed-beta/?view=getnewpost

Looks like the DB user the tool uses disappeared when Stevie's mysql acted up. Krydos needs to recreate the user. Also, I've never used the tool myself, so I'm not even sure the tracking is enabled. We turned off a lot of the stats and logging for performance reasons.

Thanks Krydos

So, something seems to have changed recently. Stevie randomly refuses to file_get_contents() its own files through HTTP. It returns an empty string. <?php $content = file_get_contents("http://si3.raxsoft.com/changelog.txt"); echo $content; ?> Code above can be run here: http://si3.raxsoft.com/debug_fgc.php It returns a blank page for me. However, when run on my local server, it retrieves and shows the changelog.txt just fine. It used to work since a bunch of stuff on my account has been doing it for years...Any ideas on this?

Yeah, I realized that after I posted it when I looked closer and realized it chopped most of the arguments off. Re-ran and post edited.

Stevie is blocked by Soundcloud: rax@rax.heliohost.org [~]# wget -O=sc.tmp "http://api.soundcloud.com/tracks?q=Adventure\&limit=5\&client_id=7fda73e4303db4146b1b2145944d3e1c" --2016-08-09 09:16:29-- http://api.soundcloud.com/tracks?q=Adventure&limit=5&client_id=7fda73e4303db4146b1b2145944d3e1c Resolving api.soundcloud.com... 72.21.91.127 Connecting to api.soundcloud.com|72.21.91.127|:80... It never connects, sits for several minutes then times out. On a local server of mine: root@acmine:~# wget -O=sc.tmp http://api.soundcloud.com/tracks?q=Adventure\&limit=5\&client_id=7fda73e4303db4146b1b2145944d3e1c --2016-08-09 12:21:01-- http://api.soundcloud.com/tracks?q=Adventure&limit=5&client_id=7fda73e4303db4146b1b2145944d3e1c Resolving api.soundcloud.com (api.soundcloud.com)... 72.21.91.127 Connecting to api.soundcloud.com (api.soundcloud.com)|72.21.91.127|:80... connected. HTTP request sent, awaiting response... 200 OK Length: 9383 (9.2K) [application/json] Saving to: `=sc.tmp' 100%[===================================================================================================================>] 9,383 --.-K/s in 0.001s 2016-08-09 12:21:02 (7.76 MB/s) - `=sc.tmp' saved [9383/9383] root@acmine:~# Looks good. That sc.tmp contains a JSON result.

Usernames cannot be changed without deleting your account and signing up again. The domain can be changed though if you wish. You can use this script for that: http://www.heliohost.org/home/support/scripts/domain

Are you saying you share your account with others (which is also not allowed)?

Not often, though our new server Tommy will be up to date when it becomes available. Stevie has php 5.3.8 with MySQL 5.6.21 on it.

Reset, tested, and sent.

Unmarked as solved.

Unsuspended.

I can't get even an account on Tommy yet and I'm an admin, so probably not for a while. There will almost certainly be a beta period before we offer it to the public. We also have some other major improvements on the horizon (unrelated to the new server), which is another reason we're taking our time. We'll announce them when they're ready.

I can unsuspend the site for you, however we only give you one chance to fix spam. If we receive another complaint, you will be permanently suspended. Odds are the spam is being caused by malware on your site or a compromised email account. I would recommend deleting everything on your account, changing your passwords, then rebuilding your site using known-clean software. Note that many "free themes" and similar content from dubious websites, especially those made for WordPress and Joomla, have backdoors in them. Drupal is likely similar in this respect. Are you ready to fix your account?

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Did you use localhost as the histname? Did you create a user for the database and assign the user to it?