wolstech

Johnny has been very unstable since yesterday. Today he basically entirely ran out of memory. We're working on restarting him and identifying the cause. We'll post updates when we have them.

$1 minimum though more is appreciated. Once you donate, just post the transaction number and we can move the account automatically. You do NOT need to backup and delete (though making a backup before such a change is always good practice, so I'd make one anyway).

You'd have to go through the move process again (deleting your account and signing up during free registrations, or donating and asking to be moved), but yes, you can move back to Tommy assuming you've managed to fix your load issue. See http://wiki.helionet.org/Moving_your_account It's worth noting that Johnny is a lot slower and down more than normal right now. His load is very high, even for Johnny just being Johnny. I've asked about that issue and am waiting to hear back on it.

Worst case is you get suspended for load and you have to remove some more plugins to lower it. Personally I'd recommend dumping WordPress entirely (it's infamous for bugs and security issues, there's better software out there), but we have tons of people who use WP on Tommy without issue.

Unblocked.

You’re on Johnny, so that’s pretty much normal. I have the same issue when viewing user sites on Johnny. They take forever or fail randomly. I get connection resets, timeouts, database errors, and similar errors all the time and have to refresh. Your best bet is to move to Tommy to fix it.

Your account was suspended for causing high server load. I have unsuspended your account, but please try to limit the load you put on our servers as it slows down not only your site, but the sites of all other HelioHost users sharing your server. If you still see the suspended page, please clear your cache.

It's archived. Escalating to have it restored.

Moving to tommy requires either a donation, or deleting your account and signing up again when free registration are open (they open at midnight UTC and fill quickly each day). Take a look at http://wiki.helionet.org/Moving_your_account for more information.

It was blocked for failed web page logins. Usually this results from having a password protected directory and entering the wrong password too many times. Unblocked.

That account does not have Java on it. You need to request Java through cPanel and let it become active before deploying a war file. Be aware that due to demand, the wait for Java is several months for users on Johnny. Tommy has a wait of a few hours though. If you want to move servers, see http://wiki.helionet.org/Moving_your_account for details. Moved to customer service.

Yeah...that's not surprising. HelioHost does not tolerate phishing activity of any type, whether it be phishing websites, emails, or the sale or distribution of software for phishing. Can you explain what you were planning to do with it?

Eddie is the server hardware, while Tommy is a VM living on that hardware. Eddie also hosts Cody, a VM responsible for the forums and website, a name server, and a few other things.

It got suspended for emails again. Please make sure you remove or disable whatever is sending the email. If you don’t know what’s sending them, I can have the account throttled to 1 mail per hour instead while you work to fix it. It got suspended again within minutes. Escalating.

Unblocked. It was for failed SFTP logins. Please make sure you didn’t save the wrong password in your ftp client.

You’re suspended for sending too many emails. The limit is 50/day. Unsuspended.

Dang...the default first post from our inception is still around?!?!?!? If you keep it up, we're gonna need to add a "History of HelioHost" section Please clear your cache. It's gone for me (using the footer link to the help.)

I've removed them from the forums and moved their contents to a hidden forum we have as a trash can. There are times when discussions come up about our past (e.g. the wikipedia article topics) and that information might actually be quite useful because it contains the pricing for our old plans.

All of the HelioHost entries in there are long outdated. It's from the days when we were one of those posting-required hosts. That was before my time, and I've been here 6 years. I'll just hide those if I can figure out how...

Php is the most popular and the easiest to use. You don’t need to request it, we support multiple versions, and it’s well documented. It’s also supported nearly everywhere, so you can take your code with you easily if you later decide to move hosts.

Your account was suspended for causing high server load. I have unsuspended your account, but please try to limit the load you put on our servers as it slows down not only your site, but the sites of all other HelioHost users sharing your server. <br /><br />If you still see the suspended page, please clear your cache.

We don’t provide Java on secure connections by default for resource reasons, so this is normal. We can enable support for it over SSL for you, but I believe you lose the insecure access if we do.

Check the file permissions. They need to be 644, but the default for uploading is 664. Apache does not like files being writable by the group.

It looks like the plugin you used is broken. You would get better help by asking on a forum that specializes in WordPress. We don't typically provide software support, and actually recommend people avoid using WordPress because of its security issues anyway.

This support request is being escalated to our root admin.