wolstech

Couldn't have said it better myself. The only difference is that the final step will likely involve signing up again or requesting a transfer (if you have a Ricky or Johnny account). There's no re-activating accounts because the accounts don't exist. He's seeing the effects of step 2 right now (OS/Software Install and Testing), and can just ignore what his domain shows until the work is complete. If he prefers I can remove the DNS records to get rid of the Index of / page for him. He will not be able to actually sign in until we announce the repairs are complete, he re-signs up, and the account creates.

Did you add that domain back to your account under Aliases? The DNS entries are missing and I don't see any sign its registered to an account. If you already added this domain to your account, try removing it, then add it again to recreate the entries. Self-signed cert means AutoSSL didn't run yet, or that it has failed to run. Give it 24 hours, and if it hasn't gone away by then, we can manually run it for you.

You're seeing that page because of Cloudflare keeping your DNS working during the server rebuild in progress. The account doesn't actually exist, and users using the recommended configuration would instead see an error message. There will be a news posting when the server is available again (I'd expect a week or so).

If you're on Ricky or Johnny, you can log in now. If you were on Tommy, you no longer have an account and should download your files: https://www.heliohost.org/backup/ Tommy users who donated for their accounts can request an invite for a Ricky account for the time being if they wish.

@sohamb03: That's what I get for a fast response. Fixed.

For JSP files, sohamb03 has the solution. For WAR files, this configuration is not supported. You'd need to just put a redirect in the root folder to redirect into the (invisible) Hbitsinfo folder. A simple index.php file can do that. Place it in public_html, set permissions to 644, and it should work. <?php header("HTTP/1.1 301 Moved Permanently"); header("Location: /Hbitsinfo/"); die("Redirect failed"); ?>

Johnny's got something wrong with cPanel. I get to the login screen fine, but logging in with valid credentials redirects me to an error: Internal Server Error 500 No response from subprocess (cpanel (cpanel)): The subprocess reported error number 72,057,594,037,927,935 when it ended. The process dumped a core file. cpsrvd Server at johnny.heliohost.org I had to try 3 times before I could get in successfully. I'm guessing load related, but I'll let Krydos confirm that.

It failed because your main domain has leftover dns entries that need to be cleaned up. I'll do this when I get to a pc later this morning.

You have to visit at just after midnight UTC to get an account. The registrations are only open for a few minutes a day before filling up due to demand. At present, we only accept about 30 new users per day.

@Luigi: Please don’t post email addresses publicly. It attracts spam and may upset users, especially if they would rather keep it private. Also, do not ask for a different email address. If the address on file is no longer valid, the user simply can’t get their data and will have to start over for security reasons. Users are expected to keep a valid address on file and to update it when it changes.

"Roguitarie" (all hardware names have to end in "ie", all VMs end in "y")

You'll likely need to request moving them, as we aren't tracking who wants to move back, who even made a Ricky account, etc. Once Tommy is online again and public registrations open, feel free to ask to be moved back to Tommy.

That cannot be done without deleting the account and recreating it. Since the original username is not available, you can't get a home folder with that name.

Closing since I brought this up in an email-related topic. https://www.helionet.org/index/topic/36605-email-not-working-outgoingincoming-mails-are-not-being-delivered/?view=getnewpost

Ricky has quite a few issues at the moment mostly due to overloading. I'm getting emails from my scripts, but I suspect I'm not getting all of them (I can't check because half of my stuff won't even run without multiple attempts due to 500 errors). The support email on the forum relies on Ricky as well, and that's broken too. I can't even get account backups to work at the moment. If I request a full backup, it never actually makes the backup...

Ricky is rather overloaded at the moment: http://heliohost.grd.net.pl/monitor/ That's a lot of blue...

(XID 7mgec8) A DNS entry for robbiewolfe.heliohost.org already exists. You must remove this DNS entry from all servers in the DNS cluster to proceed. The domain robbiewolfe.heliohost.org and robbiewolfe.ca have been cleaned up. Invite sent.

Please create a topic in customer service listing all of the domains to be cleaned up and a root admin will take care of this for you. With the server not running, it's not possible for me to look up domains by account. Also, as a reminder, we do not provide support by PM.

@flazepe: No it's not. His old tommy account has that domain. I can't clean it up from my phone though...

It's crashing during the import. Try restoring the database using the restore mysql backup option under cpanel's backup page instead. Also, silly question, but you unpacked it right? You need the sql file, not a tar.gz or other archive.

Zones Removed: smritinandan.org => deleted from johnny. Zones Removed: ashvasan.org => deleted from johnny. Zones Removed: smritinandan.heliohost.org => deleted from johnny. Zones Removed: ashvasan.org => deleted from cody. Zones Removed: smritinandan.heliohost.org => deleted from cody. Zones Removed: smritinandan.org => deleted from cody. Zones Removed: smritinandan.heliohost.org => deleted from ricky. Zones Removed: ashvasan.org => deleted from ricky. Zones Removed: smritinandan.org => deleted from ricky. The specified domains have been cleaned up. Try adding them now.

Mail is in your backup. There should be a mail folder in your home folder backup with your messages. They won’t have meaningful names though and are “raw” (they have the headers attached) so you’d need to sort them.

Yeah, the backup functions in cPanel for sql won’t accept gzip files for restore. You have to unpack them and upload the sql file inside. We packed them to save space on our servers and make the download smaller.

The max connections is lower on Johnny than it is on tommy so we can fit more users on the server. Assuming this same software worked on tommy, this lower limit would explain that error. I’m not able to check the MySQL version on Johnny because he is down at the moment.

Upload the files with ftp or file manager, and use the “restore a MySQL backup” option on the backup page to restore DBs (be sure to unpack first, you need to upload the .sql file, not the tar.gz file).