wolstech

Unblocked.

Correct, you should add all appropriate records. The most important will be the A or CNAME records for mail, www, ftp, and cpanel, and the TXT records for mail (DKIM and SPF). If you use webdisk you'll want to add that one as well. You can take a look in the cPanel zone editor to see what they should be. Keep in mind that if you decide to use subdomains, you'll need to add an A or CNAME record for the new subdomain on CF as well.

It's because of Cloudflare. CF is providing the required DNS so the domain is working. I see a login prompt when I visit it. The server is fully ready to accept requests for the domain, but our DNS servers are not cooperating for some reason so nobody was able to find it. Our name servers have something wrong with them I think. When I query either of them for your domain, I get "query refused", which is an error I've never seen before. I'd normally have Krydos look into this, but since you're using CF it's a moot point anyway.

This seems like it's gotten worse over the past 24 hours with spikes now occurring more than once an hour in many cases... Until we can get NS1 off of the server, what else can be done? Could we consider disabling clamd for the time being? How about turning off instant domain configuration temporarily to reduce apache restarts? Maybe set the free sign ups to 0 (I doubt this one would help much)?

Unarchived.

That account could not be unarchived because the archive is missing. An invite has been sent for a replacement.

Domain changed.

I can manually add it for you. If it's supposed to be your main domain or an alias, I only need the name of the domain in question. If you want it listed as an addon domain, you should also create a subdomain on your account, then tell me what you called that subdomain so I can park it on top to make an addon domain.

Speaking of clamd, Ricky and Johnny both show it as down...is that load related or is it actually disabled over there? As for NS1, where would that go if we move it? Dedicated cP-dnsonly VM on Charlie perhaps? If not, perhaps its time to rebuild Ricky, then we can use Stevie's hardware for an NS?

Krydos has to do this.

Please check your email.

Please try resetting again now using this link: https://johnny.heliohost.org:2083/resetpass?start=1

Is there something going on with Tommy? I've been seeing tons of load spikes and can't even log into cPanel much of the time. Applications are throwing 500 errors or database errors more often than not. Trying to see server information or even my own account load in cpanel keeps throwing 500 or this error: No response from subprocess (cpanel (cpanel)): The subprocess reported error number 72,057,594,037,927,935 when it ended. The process dumped a core file. It's been rocky much of the day. Any ideas?

So...first off, you have two accounts and are violating the terms of service (users are only allowed one active account at a time). You need a password reset for vinayak1, but vinayak2 is being actively used (last logged in today). If I fix vinayak1, the second account will end up suspended. Do you want me to fix vinayak1 or would you rather keep vinayak2? The one you choose not to keep will be suspended.

Krydos would be the one to answer this, but I suspect it was the golang application since there's not much else on that account.

Agreed. If that link fails a second time, l’ll manually email you a new password.

It was indeed for excessive resource use. Please fix the issue quickly. Unsuspended.

The stuff on our website very easily fails (usually due to high load on the servers). The official features in cPanel are much more reliable in my experience. I've proposed removing the ones on our website in the past (primarily for the exact reason you experienced...they don't work reliably), but Krydos insists on keeping them around despite that. The best part is that they sometimes say they worked, but they don't (they're supposed to show a high load error when it fails, but as with the rest of it, that doesn't work reliably either). I personally would rather just have those pages forward the user to their server's relevant cPanel pages.

That account is not suspended. Try resetting the password here: https://tommy.heliohost.org:2083/resetpass?start=1

If you're having trouble logging in, what error do you get when you log in here? https://johnny.heliohost.org:2083/ Also, try resetting your password here: https://johnny.heliohost.org:2083/resetpass?start=1

Unblocked. The post you linked is from 2014 and is obsolete. The information listed in that post is no longer valid. Please use these settings: Host name: johnny.heliohost.orgPort: 1373Protocol: SFTPUsername: coffeehaPassword: your cpanel passwordAlternate settings are these: Host name: johnny.heliohost.orgPort: 21Protocol: Plain FTP (unencrypted, we do not support FTP over TLS)Username: coffeehaPassword: your cpanel password

The backup tools in WP are likely the cause here. WP itself is notorious for being very heavy and causing load. Also, the restore failing is probably the PHP process running them timing out and being killed because they exceed the max allowed execution time. To be honest, I'm surprised you didn't end up suspended for load due to those restores. You must've been lucky and tried when load was low. The best solution to WP issues is, as always, to simply not use WP. It is terribly coded and consequently is horribly inefficient, not to mention insecure. Just about any other CMS in existence is faster.

Ah whoops. I was on my phone so I didn't check...his post said Tommy so I gave a link for Tommy.

Try resetting using this: https://tommy.heliohost.org:2083/resetpass?start=1

Was this sometime last night? I was having issues on tommy last night and he had a load of 116 (!!!) at one point (normal is usually 5-10).