wolstech

This was High load, which Wordpress is notorious for. WP is easily the worst cms out there when it comes to performance (and security, but that's another story). Woo commerce is known for being a dog too, so adding that to an already poorly written cms just make it that much worse. WP is the number one cause of high load suspensions, as well as of hacked websites, accidental phishing bans, and malware suspensions here. The fix for this issue will be to not use Wordpress. Just about every other cms in existence is faster, lighter, and more secure. Unsuspended.

Your account was suspended for causing high server load. I have unsuspended your account, but please try to limit the load you put on our servers as it slows down not only your site, but the sites of all other HelioHost users sharing your server. <br /><br />If you still see the suspended page, please clear your cache.<br /><br />If you need help figuring out why your site is causing such high load let us know and we can try to help. If the high load is simply because your site is getting a lot of traffic, you might want to consider purchasing a VPS instead. https://www.heliohost.org/vps/ VPS hosting gives you an entire virtual server to yourself, including no load limits, a dedicated IP address, and full root access.

Resent.

I know. Johnny is just as bad to administer as he is to use. I can say that Johnny is easily my least favorite to deal with as an admin. If you prefer a faster and more reliable experience, please consider moving to Tommy. Tommy doesn't experience any of these weird issues because he's not overloaded and has tighter controls in place to keep the server stable. Ricky is very slow, but is some sort of middle ground between Johnny and Tommy on the stability scale. Johnny is basically a dumping ground for all the free accounts that are just passing through and want to test their code or host some sort of project temporarily. Johnny users who plan to stick around usually move to one of the other two servers once they know their code works here.

This account cannot be restored because the archive is missing. An invite for a replacement account has been sent to you. Please be aware that the invite sometimes goes to spam.

Your account was suspended for causing high server load. I have unsuspended your account, but please try to limit the load you put on our servers as it slows down not only your site, but the sites of all other HelioHost users sharing your server. If you still see the suspended page, please clear your cache. If you need help figuring out why your site is causing such high load let us know and we can try to help. If the high load is simply because your site is getting a lot of traffic, you might want to consider purchasing a VPS instead. https://www.heliohost.org/vps/ VPS hosting gives you an entire virtual server to yourself, including no load limits, a dedicated IP address, and full root access.

Try changing your password again. That error occurs if you change your password when MySQL is down. Since you can log in, change it through cPanel (at the bottom is an option for Password and Security). cPanel uses your account password to log into mysql. If you change your password when MySQL is down, it isn't informed of the new password, and cPanel subsequently fails to log into mysql when it tries to use the new password against a mysql server that's still expecting the old one.

As above, this is mysql crashing due to server load. Johnny is severely overloaded at the moment: http://heliohost.grd.net.pl/monitor/ As for moving to Tommy...if you donate, please keep in mind that it may take a while for us to move you because the load needs to be lower than it currently is and mysql has to be running in order for an account to transfer successfully.

Are you checking the right email address (we have lb***88@***il.com)? Also, Johnny has been seeing excessive load lately (the system is currently showing that server as down in fact), which will cause the reset mail to take longer than normal (if it ever comes at all). It's quite likely the reset will go to spam as well if it does arrive. Johnny is just a terrible server performance-wise due to overloading. If you don't receive the email, try resetting it again later when this monitor shows Johnny's load bars as green: http://heliohost.grd.net.pl/monitor/ If you need a server that actually works reliably, consider moving to Tommy. That server is substantially faster than all the others and doesn't have these issues.

Try resetting your password here: https://johnny.heliohost.org:2083/resetpass?start=1 Johnny account passwords usually won't reset through our website due to consistently high load on that server (and to be fair, the password reset on our website fails a lot even on low load servers like Tommy...I kind of wish we'd just do away with it).

You're not blocked at this time...

Unblocked.

That guide assumes you have a dedicated mysql server...which you do not when hosting here. You're one of thousands on a shared server. You'd need to grant these permissions using cPanel, not phpmyadmin or a command line. Create the database user account in cpanel (it's done on the MySQL Databases page), then assign the user to the database. When you assign it, it'll ask you which permissions to grant to that user on that database. Once you do that, go into the Remote MySQL page and add the IPs that need access (or add % to allow anyone to access it). You won't be able to grant reload because users are not allowed to reload the mysql server. Only root can do that since you're on a shared server. You shouldn't need any of the backup functionality mentioned in there either because cPanel can back up your databases and let you download them. That guide would work if you had a VPS because you get root access and don't share a VPS, but that's not free. With a VPS, you can install mysql on it then follow the guide as written. (If you want to do that, see https://heliohost.org/vps/ , the cheapest option would work for your application).

Email limit suspensions have to wait until the next day before they can be unsuspended. Doing it same day will just result in an instant resuspend. Since it happened today, it will need to be left suspended until midnight UTC before the counter resets and it will unsuspend.

This recovers on its own and appears to be working at this point.

You're being blocked for failed pop3 logins, so you have a misconfigured mail client somewhere. Unblocked again. Turn off all mail clients, then try resetting your password again through this link. (Link assumes you're on tommy): https://tommy.heliohost.org:2083/resetpass?start=1

Try resetting password here instead of through our website: https://tommy.heliohost.org:2083/resetpass?start=1 The one on our website fails more often than not because it's influenced by things like server load. The one built into cpanel doesn't have that problem.

Unblocked. It may take up to 10 minutes to take effect.

Krydos has to set this up for you.

That failure message happens erroneously sometimes. Your account did actually delete from what I can see since there's no account called rehub in the system.

Unarchived.

Dot.tk got bought by freenom years ago. Those two are the same thing. Biz.ly and Biz.nf are not really free domains either...they're freemium web hosts giving away subdomains like we do with heliohost.org. You can't get just a domain from them and change its NS records to use it with our services. You have to use it with their (rather outdated and crippled) hosting service.

This guy PM'd me too. Because he carpet bombed the forum and PMs looking for an unarchive, he's now the bottom of my list to do.

If he donates we can just move the Johnny account to tommy. No need to delete. For a free one, yes he needs to delete, then he can try to sign up at midnight.

Unblocked. It may take up to 10 minutes to be effective. The recommended way to transfer files is FTP. Not many people use the webdisk functionality, and I'm not even sure what the correct settings are as a result...