wolstech

That's a question for Krydos. No idea if we can return the data or not, I just know we can't provide service to users in that country.

That's the same issue. Until you can figure out why half the world can't see your domain, there's not much more you can do.

It would definitely be illegal to own such a domain in the USA because US law prohibits any person or company from doing business with, or providing support to a business in, Iran. Providing a service that allows someone who is not in the USA to use such a domain is questionable, and quite possibly not illegal since we aren't directly providing anything to Iran (the non-US user who bought the domain would be providing financial support to their registrar), but the legal fees and hassle of finding out is not worth the headache for the very few of these we get. We would nearly instantly go bankrupt if we were sued or fined by the government for it. If this user wishes, he can create a new account, but must not host that domain here. EDIT: Nevermind...the account originated from Iran as well, it's not just the domain.

Perhaps I wasn't clear about the details. Specifically, your account cannot be unsuspended because it has an Iranian domain attached to it. For legal reasons, we cannot host any domain ending in .ir (the country code for Iran). If I recall correctly, these country domains require you prove you're affiliated with that country to purchase, so even if you're in the Netherlands as you claim, you've proven you have a connection to Iran simply by owning that domain.

Care to explain why you have an Iranian domain on your account? We are not able to host any domain ending in .ir for legal reasons.

HelioHost services are not available to users in the country of Iran. Because we are based in the USA, which has an embargo against the countries of Iran and North Korea, federal law forbids us from offering our services to any user in those countries. Your account cannot be recovered or unsuspended.

This is probably something Ashoat would need to provide. I’m not even sure if Krydos can provide it, but he reads the forum a lot more than Ashoat does.

Unarchived. It may take up to 2 hours to start working.

Done. You should now be able to log in and your website should start working within 2 hours.

Unarchiving...

Done. You should now be able to log in and your website should start working within 2 hours.

Unarchiving...Ricky accounts usually take a while.

Done. You should now be able to log in and your website should start working within 2 hours.

Your username is iglake, not iggy. Unarchiving.

So, digging into this further, this is definitely a DNS issue somewhere. I can't get your domain to resolve at all on major DNS providers like Google. Until that works, AutoSSL won't work either. > vidon.net 8.8.8.8 Server: [8.8.8.8] Address: 8.8.8.8 *** 8.8.8.8 can't find vidon.net: Server failed > vidon.net 8.8.4.4 Server: [8.8.4.4] Address: 8.8.4.4 *** 8.8.4.4 can't find vidon.net: Server failed > If I query our own NS, that doesn't resolve either (comes back as "No response from server"), even though the zones exist and are in sync. Oddly, the domain works if I visit it. I'm going to remove and re-add your domain and see if that makes a difference since the registrar is insistent it's not them.

That's a question for the registrar. Have you contacted them?

Answered on discord.

I noticed this in WHM today while trying to manually run AutoSSL for someone...apparently AutoSSL is hitting a rate limit from LE for some reason. Is there a reason Tommy is using LE? I thought we specifically didn't use LE for AutoSSL because of these severely undersized limits?

Done. You should now be able to log in and your website should start working within 2 hours.

"Rate limit preventing DCV" sounds like the server is asking for too many certificates...

Unarchiving...

Yeah, they won't delete if they're archived. Now that it's working, you should be able to delete it. Keep in mind that when you delete an account, the account will go inactive until the deletion actually occurs.

What version of PHP is this running on? Do they match? Tommy and Johnny default to PHP 7.x nowadays. if you're developing on PHP 5.x, you need to change the PHP version in cpanel. Also, are you sure the database settings are correct? That code will not work if the database connection fails. Your code lacks error checking for database errors, so unless it exists inside the Database class, your code would simply die quietly if the connection fails.

The accounts are suspended for multiple reasons. First, you're only allowed one account. Creating more than one will cause all of them to get suspended. Second, we have reason to believe that all of these accounts (and yes, there are more that are very similar that you didn't list...) are intended for phishing activity. HelioHost does not tolerate phishing or related illegal activity, and permanently bans any account that appears to be involved in, or that is likely to engage in, such activity.

Installed Python modules on Johnny can be found here: https://krydos2.heliohost.org/cgi-bin/modules37.py Most of your list is missing from this one. Krydos will need to install them.