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Everything posted by wolstech
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[Solved] HelioNet - Stuck in mobile version
wolstech replied to paladino's topic in Customer Service
Fixed again, you need to close all tabs of the forum, clear your cookies and cache, then restart your browser before visiting the forum again. -
Repeatedly seeing the "Your IP Address has changed" message is usually an indication of an incompatible internet provider. Some ISPs (especially cellular data plans) change their IPs extremely frequently by design (as often as every single time you load a page!) causing cPanel to boot you out thinking your session is being hijacked. The behavior you're seeing is a security feature that prevents session hijacking and is by design. The solution is to use a proxy or VPN to access cPanel. This will provide you with a consistent IP address and prevent the error from occurring. As for the password error, that sometimes happens if you try to log in immediately after being booted out for changed IP address. It should work again in a minute or two, but if you continue to see this message, please reset your password.
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First off, whoever said you can't have a Johnny and Lily account is incorrect. As sohamb03 said, you can have Lily alongside Johnny. In fact, an account on Johnny or one of our other cpanel servers is actually required in order to have a Lily account. You can't have two cpanel accounts though. You can use Postgres on Johnny to store the data, but you'll need to request remote Postgres access for that if you need Lily or outside IPs to access the database. Make a post specifying the database name, database user, and IPs that need access (one of which will need to be 65.19.141.70 for Lily) and Krydos will need to set it up. I just added .net core support this morning for paladino, who also needed that specific runtime, so that should be supported. I'll send you a pm with account information once I get the account set up.
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You have to specifically request remote access and Krydos has to enable it for you. We need the database name, database user, and the IPs from which you will connect (or you can allow all IPs). Please make a new topic for a PG remote access request if you need this configured.
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[Solved] HelioNet - Stuck in mobile version
wolstech replied to paladino's topic in Customer Service
Yeah, that happens. The PM functionality is broken in the mobile view, and if used will get you stuck on the mobile view. We can't fix the bug that causes this because the forum software we use stopped being supported in 2017 and buying an upgrade hasn't been a priority for us since it otherwise still works. Your account should be fixed now, please clear your cache, then log back in and you should see the desktop view. -
Unarchived.
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Yep. The most common uses for ioncube have usually been for running botnets or pirated software. I've also come across a few other prohibited scripts that use it (certain ponzi-in-a-box and likebot scripts). As a result of its historical lack of legitimate uses on free hosting, we do not offer ioncube support.
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The application pool paladin2 has been restarted.
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I’ll restart this when I get to a computer this evening. But yeah, bad code will crash your app pool, and the server won’t restart failed ones on its own. At some point I plan to have a web interface for users to manage their app pool and iis site, but until then I’ll need to restart them manually.
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Use hostname localhost for the database server, and the username and password you made for your database user. If you haven't made a database user or a database, you can do so in cpanel on the MySQL Databases page. There's also an option for phpmyadmin in cpanel which you can use to edit your databases once you create them.
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It's already done, your account should be active now. He was just saying you should've received that message originally. You will need to reset your password before you can log in.
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[Solved] issue after changing main account domain
wolstech replied to bucanero's topic in Customer Service
Apache needed to restart before the system will realize it has a certificate it can use. The last restart was an hour ago when the domain was initially set up. I manually restarted it, and SSL is now working. When you run AutoSSL on a domain in the future, keep in mind that it's not instant and can take an hour or two for the SSL to actually start working after you run it. -
[Solved] issue after changing main account domain
wolstech replied to bucanero's topic in Customer Service
Tommy has always had issues when it came to main domain changes for some reason. Old Tommy was like this too. The error you were seeing is because the DNS zones for that domain failed to create when you used the script. Usually it doesn't even show the change in cPanel when it fails, but this one did. The main domain for the account bucanero has been manually changed to ebs.com.ar and is now working: http://ebs.com.ar/ -
It means your code is broken or your permissions are wrong. The most common causes are this: Bad .htaccess file -> Try renaming your .htaccess file so its ignored. If it works, check for syntax errors in .htaccessPermissions are wrong -> If you're using PHP, be sure they're set to 644.Code error -> Rename your index file so its ignored and see if you can get to a directory listing. If so, debug your software.
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It's not against the rules to be Nigerian and use our services, however it is against the rules to phish (or even to prepare to phish). Can you explain why your domain contains the name of an online payment company? That's not exactly a domain one would use for a politics site... Unfortunately, the amount of abuse we see means we're quite strict when it comes to policing for phishing sites. Countries like Nigeria are well known for cybercrime and phishing operations, and while you personally may not be planning to do such things, the bad apples tend to spoil it for everyone else.
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Please check your PMs.
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He's still in line for Java support. Since the account was created yesterday, assuming he got in line immediately, he's looking at March or April before he can deploy this. Johnny has a 4 month wait for Java slots at the moment. If it moves faster, he might get it sometime in February. Tommy's estimate says next week, but so few people cancel their account there that the wait is likely much longer. The number is only smaller because there's fewer people in line.
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It was suspended for suspicious activity because we have reason to believe it was going to be used for phishing. Having a domain that contains the name of an online payment company and originating from Nigeria (one of two countries responsible for 99% of all phishing we see) also don't help... @pooks: it's empty.
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[Solved] django python web application required "python setup app"
wolstech replied to mallika1's topic in Escalated Requests
Krydos is the only one who really knows anything about Django. Lets see if he knows. -
They're two separate accounts. You'll upload the files to an entirely different FTP server. The only thing the two accounts share is DNS. You'll need the Tommy account for mail as well since there's no mail server on Lily. Also, be aware you will still need to sign into your Tommy account once a month to avoid inactivity. If the associated Tommy account goes inactive, the Lily account will as well. Please check your PMs for account information.
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None of our servers would support this because it requires incoming non-HTTP connections on custom ports. Lily could likely run it, but depending on what it is, it might be a security risk to do so. His best bet will be to buy a VPS. https://heliohost.org/vps/ If the server half is VB.NET, he'd need to buy a Windows VPS. Note that the Windows license for those is not included (it costs $700, our Windows Server VPSes are BYOL after a 120-day trial).
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It'll actually work right out of the box on Johnny and tommy. Default php version is 7.2. He can literally just install it on a brand new account and it will work without changing anything.
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Prestashop already runs on our servers without any special software needed. It can be installed from softaculous..
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Krydos will need to restore this one. I can't find the archive.