wolstech

The forum does not keep edit history, but I can find your account by your email address anyway. Yeah that's about right for Tommy's Plesk, but the websites themselves should perform better than the control panel does. It's a capacity issue...it was the major reason we had to move a bunch of people to Johnny instead of Tommy when we did the migrations for old users, and one of the reasons why we no longer offer free accounts on Tommy. For logging in, there's no need to use port 8443. You can log in at https://heliohost.org/login/ or just https://tommy2.heliohost.org/ and it will work just as well. You cannot request the DNS resolver be disabled as it would break the server and is widely used by other accounts as well as Plesk itself. If you meant the name server that's built into plesk, that's already disabled. For caching and the like, you'd need to request something specific and Krydos would need to decide on it and make the changes if approved.

When I pointed the DNS issue out the other day, the main A record was simply incorrect. It looks like Krydos moved the account to .77 instead of just updating the A record to match everything else that was already set to the other IP. Escalating again...

Krydos can add these for you.

Krydos can cancel this for you.

Your domain has been changed to https://ojplanet.helioho.st It may take up to 2 hours to start working.

I just read on the discord support that the country the .ga TLD belongs to has decided to no longer partner with freenom. All .ga domains have been cancelled as a result. You'll need to get a new domain.

Space added. Thank you for the donation.

That's a freenom issue. They aren't returning any name servers when I query that domain, it doesn't matter what name servers are being used if none are returned. https://bybyron.net/php/tools/dns_records.php?domain=ojplanet.ga&rec=NS should show the name servers you have set. It's returning nothing at all.

It's a DNS issue. The name server is returning the .77 address but the account is actually on 64.62.151.106... Krydos has to fix this as I'm not sure why this would suddenly change.

Please check your email for a Tommy invite (it may be in spam). And yes, Node.js is supported on Tommy

We just need the transaction number for the donation. Also, to move you we need to delete your account and the ~250MB data in it (it won't carry to the new account, you will need to upload it again). Are you OK with that?

Nope. That was how it worked before we switched to Plesk. The wiki is badly outdated and much of it is inaccurate. It was written back in the day when we ran cpanel, as as a result is based on our old servers. Our Plesk service supports PHP, Python, Flask, Django, node.js (Tommy only), and Ruby on Rails. Java is on the to do list, but due to the amount of resources it uses and the time/development needed for it, it hasn't been implemented again.

Escalating to Krydos to have this cleaned up. Also, please do not post your text in gray with black background. It's extremely difficult to read and I keep having to edit your posts to read them.

Please check your email for a link to reset your password. Also, your account currently has no working domains. Do you need your domain changed as well?

That's not automatic. We have to delete your account and invite you to Tommy to move you. Do you have the donation's transaction information? Also, be aware we haven't offered Java since 2021 when cPanel died. It's on the to do list to be reimplemented but there is no ETA for that feature at the moment. It is one of the most requested though...

We haven't offered Java service since 2021. Reimplementing it is on our to do list but there is no ETA as to when that feature will be offered again.

Krydos has to turn the mail service back on...I'm assuming that's what's causing the SSL issue, as its difficult to secure something that's supposedly disabled.

Krydos needs to do this.

Yeah you might want to. This is what our logs show: tchesoen 2023-06-07 09:21:09 Tommy cyclos.za.org tchesoen Disabled email service for sending 143 emails.

Escalating to Krydos for this one.

Before we add this, do you still need any of these domains? Most of them look to be dead or artifacts of a cPanel migration. timerestart.ga comoganarenlaruleta.ga mimascota.ga covid19-spain.tk timerestart.thorast.heliohost.org comoganarenlaruleta.thorast.heliohost.org mimascota.thorast.heliohost.org covid19-spain.tk.thorast.heliohost.org

Not sure if it'd break the SSL or not, but your account's mail service is suspended for sending too many emails. You sent 143 emails when there's a limit of 50. Do you know what happened there? The DNS for the webmail domain looks fine, so I'm assuming the suspended mail service is the cause of not being able to get a webmail certificate. I did try to assign the existing one to the domain, but not sure if that's going to work with the mail service suspended. Also escalating to Krydos because I can't figure out how to unsuspend your mail service...the admin tools just say not implemented, and it was already enabled in Plesk when I checked there???

Not supported. You would need to set up your own copy of PHPmyadmin to do this.

Could be an IP block, but I need the public IP of the connection that doesn't work in order to check the blacklist. Some ISPs have also been having issues with their users reaching us lately for some reason...

I'm going to let Krydos do this one since I don't know how that * domain is going to impact this.