wolstech

No problem. The other has been unsuspended as well. We have one other user doing the same thing (organization site and personal site, with organizational stuff being admin'd by someone else). Just keep in mind that it may get suspended again if we see the accounts being used as if they are one (hosting identical content or parts of the same website, being logged into by the same person at the same time, etc.). We have to enforce that because otherwise people like to make more than one account to evade the disk space limit. Sorry about the rough start and welcome to HelioHost! Let us know if you need anything else

Did you re-enable remote mysql after your account moved to Johnny? You might just need to turn the remote access back on in Plesk to fix this. You are correct on the host name being johnny.heliohost.org.

We don't have Ruby on Rails at all right now, and in fact you're the first in quite a while to ask for it. We'll make a note of it though. I'm not sure what our plans are for Rails at the moment...Krydos is the one to answer that for the shared hosting. I do know a VPS would let you do that though.

So this is awkward. This is not yet implemented on Plesk, and Tommy is actually the slower of the two servers right now anyway...you're actually better off where you are. Since actual moves aren't implemented, if you do want to move, we'd need to delete your faster Johnny account and invite you to the slower Tommy server. Are you sure you want to do this? (If not, we can wait until actual moves are implemented and Tommy is faster server than Johnny again, and honor the donation later if you'd like).

It got suspended because you created more than one account. You are only allowed one account. I've unsuspended the one matching your forum name. If you need to host more than one website, you can do that using one account. Just let us know what domains you have and we can add the extra domains to your account.

He needs to uncheck the wildcard certificate option and reissue his certificate. We don't support wildcard certificates at this time.

You can change PHP versions from Plesk. The server supports up to version 8.1.16.

Sent.

And if he does create the rule to allow their certificate to issue, our server may not be able to get a certificate since it needs to be able to check the same path (all LE certificates look for verifications in that acme-challenge folder) which is now being redirected away from our server by the CDN. Depends how specific the rule is I suppose.

Did it give you a file to upload into that folder? There should be a text file you upload to a specific folder path on your domain to validate the domain for the certificate. Also, be aware that last I was aware, the validation files need to be accessible over plain HTTP, so may you need to remove SSL redirects. They can't get the certificate either because you didn't put the challenge file on the server correctly or because plain HTTP didn't work. Note you're probably going to have to do this manually every 90 days if you're using LE on an external service as opposed to just pointing your domain directly to us. That stuff related to rules is related to features on their service, we can't provide any support for that since it's not ours. If you're curious, the reason CF "just works" here because CF is its one of the few (only?) CDNs that is also its own CA with a widely trusted intermediate root certificate. CF doesn't need a service like LE for certificates because of that...CF can just issue itself a certificate and everyone will trust it.

Cache emptied. Your account now uses 745MB.

Hm, I can't find any of those. We have 3 years of transaction history, but if they're old enough to be before March 2, 2020, I'm not sure if we'll be able to use them. I'll have Krydos take a look for you though to make sure I'm not missing anything.

Just donate $5 at https://heliohost.org/donate/ and post the transaction ID of that donation. If you bought space previously and somehow lost it (deleting your account, asking for it to be "reset", server died, etc.) you can also see if you can find the transaction ID of the donation and we can add that back for you.

That half-suspended state is what happens when you run out of disk space...1151.7MB of 1000MB max. Usually this is logs, but it's not in your case. It looks like the WP install in ~/designzs.tk grew out of control...834MB which when added to the rest of your account puts you over your limit. Specifically, the cache for a plugin called wpo-minify is nearly half of that 834MB, eating 406MB by itself. Long story short, your websites no longer fit in your account. There are a few things we can do. We can delete the contents of the ~/designzs.tk/wp-content/cache/wpo-minify/ folder if you would like, which will fix your space issue but may break your website. You can also buy an extra 1000MB of space for $5 which will get your account working again, but won't stop that site from continuing to grow. You'll need to deal with that cache yourself once you have access again, it probably just needs periodic cleanup. What do you want to do?

The DNS info to set this up is available in Plesk and is specific to your account. I can’t check the specifics at the moment (on mobile). Also, keep in mind that PHP does not sign emails with DKIM (without using an external mailer library anyway), so if the test email came from a script, that’s why they wouldn’t be signed.

Name changed.

Account badworks has been deleted and an invite for a new account has been sent to you. Since you use Gmail, the invite will probably be in your spam folder. Please "not spam" the invite if it is, it helps Gmail realize our emails aren't junk.

We can change it on our end. What do you want it to be?

This is the account with the username badworks correct?

Please check the email associated with your account for a link to reset your password.

It's technically doable (I've done it) but also policy to not do this, so no. Kairion's solution is a good idea, though eu.org's wait times are...excessive, as he said. We used to recommend Freenom but they like to extort their users when a site gets too much traffic, pass on that. You could also just buy yourself a domain. We recommend Namecheap: https://heliohost.org/partners/namecheap/ (turn off adblock if you get a tracking warning about pxf.io, it's required for the affiliate link to work). One reason we don't allow this is this scenario: If we allowed delegation of the free subdomains, there would be nothing stopping someone from pointing their subdomain to something like phishing that's hosted externally. Suspending an account doesn't touch the DNS, so we'd have to manually delete DNS delegations from the shell to take the sites down. That's a can of worms we'd rather not open.

This is a question for Krydos...

We actually don't have any way to "reset" an account. We just delete it then send you an invite to create a new one (at which point you could also just pick the new domain yourself). Would you like me to delete your account and send you an invitation?

That's likely arc.io, it uses IPFS on the backside I believe. My guess is arc got used to serve a phishing page somewhere on the internet at one point and it got their infrastructure flagged as a phishing site. I had to whitelist heliohost.org and helionet.org in malwarebytes a few weeks back for the same reason.

The shared hosting can be used as a mysql host as moneybrz said above. First 1000MB is free at midnight as above, for more space it's $5 per 1000MB up to a max of 5000MB for larger accounts (one time fee). That said, if you need space beyond 5000MB or you want control over mysql's configuration/version/etc., you can buy a VPS for as little as $4/month, though if you plan on running large queries on the database server an extra GB of RAM to improve performance would be a good idea: https://heliohost.org/vps/ (there's a wait list at the moment).