wolstech

I just went to look at this and the domain was completely useless due to incomplete configuration on the server side (something failed internally). I just removed it and readded as an actual alias so both domains share httpdocs as expected. It'll take up to 2 hours to work.

@Unknown025 we can actually create a true alias such that both domains work instead of one just redirecting to the other, which is probably what he wants. Creating one of those is not supported by the admin tools though, it has to be done manually by a root admin.

Done.

Something on your account started using a ton of CPU. This could very well be something like one of your sites suddenly becoming very popular or being hit by bots. If you are using software that's extremely heavy like WordPress, that would be the first place to start looking. The logs in Plesk will also show the traffic to your domains which can help you determine whether or not one of your sites with simply being hit with excessive traffic. Please take a look through your account and If you need any help, let us know. Unsuspended, it may take a few minutes to start working.

This is very typical for Wordpress, especially if extensions are installed. The best solution is to not use Wordpress, but if you insist on it, avoid using extensions (WooCommerce, Elementor, and Wordfence are notorious for causing load issues, though many others can cause them too), use caching and/or Cloudflare, and consider converting the finished site to static HTML with a converter plugin. This user has some advice on managing load with Cloudflare anad plugins: https://helionet.org/index/topic/57606-handling-cpu-load-spikes-or-high-load-using-cloudflare/ You can watch your load here: https://heliohost.org/dashboard/load/ Unsuspended. It may take a few minutes to work.

Neither, because you violated the terms of service. As I explained in your post over in the suspended forum, this account is suspended for copyright infringement because you hosted pirated movies. You can't buy an unsuspension for a TOS violation. The only way you can get the account back is to agree to not host any form of copyrighted content on your account. A second violation for copyright infringement would be a permanent ban (without a refund if you're a donor). Do you agree to this?

We don't allow piracy. Care to explain?

Changed. It can take up to 2 hours to finish setting up.

That domain is already on the account. Please be aware though that rr.nu and all subdomains of it are currently classified as malicious by several antivirus vendors, so I would not recommend using that domain.

Domain added. It can take up to 2 hours to finish setting up.

Account tymek805 has been reset. Please look for an email containing a link to complete the process.

Domain added. It can take up to 2 hours to finish setting up. Please make sure DNS is configured using our name servers (ns1.heliohost.org and ns2.heliohost.org), or for external DNS by adding A and AAAA records pointed to the IPs shown in Plesk. It currently shows as not being hosted here.

VPSes do not get suspended for overuse (they just slow down or throw errors from being starved of resources, think of a PC with too many programs open at once) and do not get more expensive unless you explicitly decide to upgrade them. A hosting plan that gets more expensive based on usage is actually a planned future feature (will be a server named Morty), but it's not ready yet.

The measurement methods are different. The VPS is an entire virtual server of your own, and are rated as total capacity installed in the server (like a real server would be), not a cumulative total of samples like the shared hosting is. You can buy a 15GB VPS and run an app that needs all 15 GB continuously (though remember the OS will also use memory, so in practice not all of it is available). On the shared hosting, the memory use is checked at intervals and added up. The number is the sum of all samples for your account over the last 24 hour, and means the max continuous memory use allowed is only about 70MB for an application running 24/7.

Unsuspended. It may take a few minutes to work again.

You'll need a VPS for docker. Not sure about Deno, but even if it were available, the load limits would like get you suspended repeatedly if it's anything like nodejs in terms of resource use.

That's normal if you haven't installed an ssl certificate. You can fix it by telling plesk to get you a free certificate from let's encrypt, and then waiting two hours for it to take effect.

Changed. Give it 2 hours to take effect then try again.

Deleted. Also, in the future, it is possible to request your account be reset without making another one manually. Creating a second one to do this is unnecessary and may actually subject you to suspension for having more than one account.

Account has been reset. Please check your email for a link to create a new account. You pick a domain during that process. If you need a copy of your old account's files, they're available from https://heliohost.org/backup/

Please work with Krydos on this in your original topic: https://helionet.org/index/topic/60365-krydos-nixos-as-bare-os/

The only logs really available are those in Plesk. I was kind of confused when I saw this account causing tons of load a few days ago, as I couldn't find any obvious source for it. An FTP connection shouldn't cause much in terms of load, though perhaps its the fact its every 10 minutes that's an issue. It was for the memory limit being exceeded, which FTP uses basically none of. For now I'll just unsuspend you. If this load continues, we can have Krydos investigate it for you. Unsuspended. It may take a few minutes to work. You can watch your load here: https://heliohost.org/dashboard/load/

The DNS zone is corrupt on the name servers. It has no zone file but also claims to exist and be owned by nobody. Escalating to Krydos. ---- Technical stuff: No errors thrown yesterday during the removal of the domain or DNS. The subsequent main domain change through the admin tools also worked fine without error but it looks like the DNS zone didn't set back up correctly and broke instead. This is what I see when trying to check the zone file on the server. No zone file found, but also can't add it or remove it. root@brody [/var/named]# ls -l | grep cleosai.site root@brody [/var/named]# whmapi1 adddns ip=65.19.141.67 domain=cleosai.site --- metadata: command: adddns reason: Sorry, the domain cleosai.site is owned by another user (nobody) result: 0 version: 1 root@brody [/var/named]# /scripts/killdns cleosai.site Unable to remove zone: “cleosai.site” on brody. Unable to remove zone: “cleosai.site” on cody.

Changed. Please set the name servers for the domain to ns1.heliohost.org and ns2.heliohost.org. The domain can take up to 2 hours to start working, and will not work until DNS is configured.

It looks more like your domain didn't set up correctly because of the domain you picked. Do you mind if I change the domain to just mingrkli.helioho.st instead? I'm hoping that will fix it, and if not we can just reset the account for you and let you sign up again.