wolstech

Domain changed. It may take up to two hours to function.

Your account has been reset. You'll receive an email to create a new account once the reset is complete. If you need the data from your old account, it will be available for download at https://heliohost.org/backup/ shortly.

Do you want this domain to replace your main domain or do you want it added as a second domain?

Yes, you just have to enable remote access in Plesk. To do that, you edit the database user. The options for remote access are at the bottom of the permissions page. Once it's enabled, you simply connect to tommy.heliohost.org:3306 with a client app.

We don't allow SSH on Plesk plans for security reasons. If you need that, you would have to switch to a VPS where you have an entire server to yourself. Note that if you want to switch, a VPS comes as an empty Linux box, you would have to install all of the Web server software as well as your project. There's no control panel, or anything, though many people choose to install a free one like Hestia.

Account xdwolf has been merged into roxanne. It can take up to 2 hours for the domains associated with xdwolf to work correctly. Please let us know if you need anything else.

Domains added. Please be sure to configure DNS for gbinoticias.com (either NS records pointed to ns1.heliohost.org and ns2.heliohost.org, or A and AAAA pointed to the IPs shown in Plesk). The domains will take up to 2 hours to function.

Sure. You can download that backup through our website here: https://heliohost.org/backup/

I'll go ahead and get these two merged for you and let you know when it's done. Note that you might receive an email saying that xdwolf is moving itself to Tommy while I am working on this, this is because I can't merge accounts that aren't on the same server.

I believe the vendor folder would be created in whatever folder you put the composer.json file. Because you manually uploaded a prebuilt vendor folder to the same location as composer.json, there's no way to tell whether it worked. (Normally you'd just upload a composer.json, select it in Plesk's composer page, then hit the install button on the composer page and it would build the vendor folder for you). By the way, it's kind of silly to put this stuff in your home folder since it can't be accessed from your domain. You should create a new folder inside httpdocs and put it in there so you can actually access the app your building (e.g. making a folder called mytestproject inside httpdocs would make your app appear at wapps.helioho.st/mytestproject/ )

You are suspended for multiple accounts, but those two accounts are not actually matched with each other. They're both matched with different accounts. Do you know why there are other accounts that may be matched to these? Since you want to keep roxanne, please post from the roxanne forum account to confirm you own the other account too. Once you've confirmed ownership, I'll just merge xdwolf into roxanne for you so you can keep everything (both domains, etc.) in one account

You either do a manual restore by extracting the data and manually uploading your data again, reimport any databases if you have them, change your settings back, etc.. For an automatic restore, you have to ask us to restore the backup we have in our system (June 12 before your reset). Automatic restore of a backup cannot be done by the user. The files like the apache files, etc. you mention are useless to you since users cannot do their own automated restores.

Click on the home directory itself at the top of the tree to view its contents. Then on the right side, check the box next to the vendor folder, and "Remove" at the top.

Your account is actually on Morty. Domain added. Please be sure to configure DNS for your new domain. The domain can take up to 2 hours to function.

This time around it's suspended because during a recent cleanup process, we determined that there may be a proxy installed on your account. In our recent Terms of Service update dated June 10, 2025, we banned proxies on Plesk accounts due to the performance issues they were causing. They now require a VPS. Since the new TOS doesn't actually take effect until June 25 for existing users, I've unsuspended you. It may take a few minutes to work again. Please either remove the node app before that date, or explain what the app actually does and why it is not a proxy. Failure to do so will result in resuspension.

In your home folder? You just delete it in the file manager or via FTP. Don't delete the httpdocs folder though, you'll break your account if you do. That folder has special permissions on it that you cannot set yourself, so it won't work right afterwards even if you try to recreate it. You're not allowed to edit or change anything outside your home folder for security reasons. You're on a shared server that has thousands of other users on it with you.

As above, typically no. Editing files is usually instant. That said, WSGI/Flask applications are an exception. Those do require a restart for code changes to take effect.

1. As above, this is by design. We disabled that feature for security reasons. 2. All of your data is inside the file "backup_user-data_2506141724.tzst" that's shown in your pictures. That file is a tar archive compressed in ZStandard format. You can open that file with the latest version of 7-zip, then open the .tar inside it to get your files. 3. HelioHost does not routinely make, nor do we guarantee the accuracy, availability, completeness, or validity of backups. That said, we do have a backup from June 12 created just before your account was reset. That file is dated June 12 @ 19:51UTC. We can un-reset your account if you would like, which will return your account to the condition it was in prior to being reset. 4. If we restore the backup listed above in #3, we will handle everything our side. Your current account will be deleted as part of the process, then the backup will recreate it in the same state as it was in as of the backup date. Users cannot do a full restore themselves as described earlier.

Plesk itself is capable of restoring backups (and in fact, unarchiving an account is exactly this), but we don't allow user-created/user-supplied backups to be restored for security reasons, as it's possible to tamper with the backups in a manner such that they would compromise the server when restored. Only the admin-created backup available from https://heliohost.org/backup/ (or the archive from an account that was previously archived) can be restored automatically, and an admin has to do it for you.

That is indeed a common cause. Our recommendation is that you not use a VPN if possible... if you do, and your connection happens to share a VPN exit server with any other user, all of the accounts accessed through the VPN will get suspended. Unsuspended. It may take a few minutes to work again.

I think I forgot to unsuspend it earlier, but just noticed in the logs that another admin unsuspended it. It did unsuspend normally from what I can see. Please try again, then try resetting the password if you're still unable to log in: https://heliohost.org/reset/

The disposable email was not the cause of the suspension, though it was also a violation. Thank you for fixing that. However, your primary reason for suspension is multiple accounts. Users are only allowed to have one account. Can you explain why we are seeing indications that at least 3 other accounts might belong to you?

I've renamed the miniproxy.php file to miniproxy.php.disabled so it won't run, and unsuspended you. Please remove this and any other proxy-related components within 24 hours. Your account doesn't appear to have the more typical node-based proxy we find (vless/xray), so I'm not going to require it be reset. I'm not sure what the rest of the code on your account does though since I can't read Chinese. It looks like some kind of game blacklist? Can you explain what the rest of it is for?

Space added. It looks like your email is already set to the one you mentioned, so I'm guessing you changed it on your side already. Please let us know if you need anything else.

Please check your PMs for information regarding your Lily account.