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Everything posted by wolstech
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The DNS settings you specified are incorrect. Correct DNS settings are either two NS records pointed to ns1.heliohost.org and ns2.heliohost.org, or A and AAAA records (for IPv4 and IPv6, respectively) pointed to the IP addresses shown in Plesk (which are different from those used for ns1 and ns2). Domain added. Once you correct the DNS records, the domain can take up to 2 hours to function.
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[Solved] Inquiry to Unsuspend My Account
wolstech replied to stark38767's topic in Suspended and Queued Accounts
The contents of ~/httpdocs (for domain yanshuwang.heliohost.us) have been discarded and your account has been unsuspended. The account can take up to 2 hours to work. If you need a copy of the data, it's available via https://heliohost.org/backup/ -
[Solved] Account status
wolstech replied to novadiagnostics's topic in Suspended and Queued Accounts
Deleted. Thank you for using HelioHost.- 1 reply
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Do you plan to redirect one domain to the other, or do you want both domains to work and show the same content?
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Domain added. Please be sure to configure DNS (either by using our name servers ns1.heliohost.org and ns2.heliohost.org, or by setting A and AAAA records pointed to the IP addresses shown in Plesk). The domain can take up to 2 hours to function.
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[Solved] Add new domain for svarionsoftware
wolstech replied to svarion0's topic in Customer Service
Domains must have a suffix or TLD on them. Do you want these to be montiforever.helioho.st and svariongames.helioho.st? -
[Solved] Request to add domain "kursus.koosty.web.id"
wolstech replied to koosty's topic in Customer Service
Domain added. Please be sure to configure DNS. The domain can take up to 2 hours to start working. -
[Solved] Inquiry to Unsuspend My Account
wolstech replied to stark38767's topic in Suspended and Queued Accounts
What files do you want deleted? -
[Solved] Increase the upload_max_filesize on PHP 8.4.15 to 20M
wolstech replied to Palpale's topic in Customer Service
Upload max size and post max size have been increased to 32MB for your account. The changes can take up to 2 hours to become effective. -
Please check your PMs for information regarding your Lily account.
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[Solved] E-mail dns settings Setup - SPF, DKIM, and DMARC
wolstech replied to developer1's topic in Customer Service
DKIM, SPF, and DMARC have been set up for the domain ngo.helioho.st. We recommend sending a real email (not just the word "test" or a blank email) to https://www.mail-tester.com/ to make sure that everything is set up correctly. If you get less than a 10/10 score please post a link to the full report so we can help you fix any other issues that there may be. Please keep in mind that there is a sending limit of 50 emails per day. If you need more, you'll need to answer a few questions regarding who and what you're sending and we can increase that limit. -
Alias added. Be sure to configure DNS for the domain at the registrar (either use our name servers ns1.heliohost.org and ns2.heliohost.org, or use A and AAAA records pointed to the IPs Plesk shows for ngo.helioho.st). The domain can take up to 2 hours to function.
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Do you plan to redirect one of the domains to the other? Or do you want both to work and just show the same content?
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[Solved] Need help with accessing suspended account.
wolstech replied to vivekrajan007's topic in Escalated Requests
Krydos will need to look at this. The sites and subscription aren’t suspended in Plesk and it’s been more than 2 hours now, so I’m not sure what is causing the 503. -
[Solved] Please unsuspend my account
wolstech replied to Allgoodman93's topic in Suspended and Queued Accounts
Yes it was. Whoever owns Crowcast used our services to host the website, and they got banned for illegally distributing copyrighted content. We took their site down and put up that notice that it was suspended for violating our terms of service (which among other things prohibits copyright infringement and IPTV services). You're one of quite a few people who used crowcast and stopped by to ask what was going on. HelioHost is based in the USA and is subject to things like DMCA, so we're required by law to remove this stuff when it's reported or discovered. If we don't, we can be sued. -
[Solved] Please unsuspend my account
wolstech replied to Allgoodman93's topic in Suspended and Queued Accounts
Were you watching on “xcrow” by chance? If so, that site has been taken down due to copyright infringement. -
[Solved] Need help with accessing suspended account.
wolstech replied to vivekrajan007's topic in Escalated Requests
What do you want deleted? -
[Solved] Account suspended from going over the 1gb limit.
wolstech replied to sphinx0945's topic in Escalated Requests
Backups deleted. I also disabled the scheduled job so it doesn't just immediately fill up again tonight when it runs. The account might take up to 2 hours to start working again. -
Account guruji has been unsuspended. It may take a few minutes to start working. If you want to have more than one website, you can have 10 separate domains on the same account. Do you want me to merge the domain from the other account into the one you kept so you can have both websites on one account?
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[Solved] Remote DB Access for Small Project
wolstech replied to johnnythrash's topic in Customer Service
You're welcome. Please let us know if you need anything else. -
[Solved] Remote DB Access for Small Project
wolstech replied to johnnythrash's topic in Customer Service
I assume Postgres? If so, we just need the database name and database user that needs remote access and we can set it up for you. If it's MariaDB, you can do it yourself in Plesk (it's at the bottom of the database user's properties below the permissions). -
That's probably the monitor being broken considering you're on Morty. It's also possible the monitor is getting blocked by our firewall if it's opening too many connections. My first suggestion would be to try a different monitoring service. There's hundreds of other paying users on the same server as you and none of them are reporting issues.
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Marking solved because deleted the request.
