wolstech

Duplicate request. Please see https://helionet.org/index/topic/65883-appeal-regarding-possible-terms-of-service-violation/

The account yolder has been unsuspended. Shared networks will indeed cause this issue. It may take a little while to start working again.

Domain changed. It can take up to 2 hours to function.

That account is not suspended. The server's /tmp folder was full, which has since been fixed.

Should be fixed. /tmp was full again...

The httpdocs folder is Plesk's equivalent of public_html. You can just put the files in there.

This support request is being escalated to our VPS admins.

It's not related to your Tommy incident. It's because the VPS is queued for manual build. I'm pretty sure CentOS Stream10 is not an OS that can build automatically (if I remember right, only Ubuntu and Alma set up automatically). As a result you'll need to wait for a VPS admin to manually create that for you and send you the information. Escalating for attention of a VPS admin.

Well that's weird. I do see two successful password resets for you. What happens if you try to log into Morty directly at https://morty.heliohost.org/ ? Should be talesaz and whatever password you last set. Also, keep in mind that Plesk does not support passwords containing spaces or non-English characters.

SSH is not permitted for security reasons. There are ways to run a telegram bot without SSH though. The method used for starting and stopping a Discord bot can be easily adapted for example: https://wiki.helionet.org/Discord_Bot#Starting_and_Stopping_Your_Bot

Marking solved since the requested components are already present.

This is also a Krydos question.

Krydos would need to look at this. Not sure if this one is possible or not, as I know very little about Python.

Krydos will need to look at this as well.

Stripe I think Krydos has to cancel it and then just have you create a new new subscription. That platform is relatively new for us, so integration for stripe on our end is decidedly lacking... Escalating to see if Krydos can handle this for you.

Domains added. They can take up to 2 hours to function. Also, I noticed you're using Cloudflare. If you haven't already done so, be sure to update your A and AAAA records, as the IP addresses changed when the account moved to Morty.

That account isn't suspended on my end. I'm not sure why it's suddenly showing an inactivity page, it was renewed back on September 17. Let's have Krydos take a look.

We haven’t even started developing that server yet, so this isn’t a consideration for the foreseeable future. We’re going to be more concerned about how well (if) basic Java is even going to work.

India is a known issue. It's due to their weird banking regulations. You can make one time purchases through paypal if your card has international support, but subscriptions aren't allowed so VPSes cannot be purchased through our website. Krydos can set up a stripe link for a VPS, but it may end up being the 6 months one time purchase option. Not sure if the subscription is an option with Stripe in India or not...

Credit of $87.16 has been added to your account. Thank you again for the very generous top up Please let us know if you need anything else.

We have to add the subdomain for you. What domain do you want added?

Domain added. It can take up to 2 hours to function.

Your account has been reset. You'll receive an email when it completes with a link to finish the reset process and create a new account.

You did it correctly. I see the payments in there and we'll credit you shortly for these. Thank you very much for these! I'm just waiting for an answer in one of our staff channels since I'm not sure if/what the multiplier should be on them (the $19 would be $24 of credit up front for example, but since there is no $50 option I had to ask).

Yeah you can only have one account, so you can only keep sentinelx. You can have up to 10 domains on a single account though. Do you want me to put both domains in the same account for you?