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Everything posted by wolstech
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Request to permanently delete my subdomain and account
wolstech replied to mohssinedibt's topic in Customer Service
Yes, it does. Deleting the account deletes all of the domains and associated content hosted on them. The delete button I have on my end does the same thing as you clicking delete in the dashboard. -
Domain changed. It can take up to 2 hours for the new domain to function.
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The name servers would be ns1.heliohost.org and ns2.heliohost.org if you're able to change them (I know afraid.org often doesn't let you). If you're able to set NS records, this should work. I do know that the "normal" DNS service provided by afraid does not work properly with our service (notably has compatibility issues with the records needed for email to function). Do you want us to go ahead and change the domain?
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Changed. It can take up to 2 hours to start working.
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[Solved] SPF TXT records for ajira.org.uk
wolstech replied to carolineamran's topic in Customer Service
Added. -
[Solved] I need the sphinx Python package
wolstech replied to jaecadejnight's topic in Escalated Requests
Krydos can install this for you. -
Do you want this added as an addon domain, or do you want this to replace the main domain (oshekher.heliohost.us)?
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[Solved] I need the sphinx Python package
wolstech replied to jaecadejnight's topic in Escalated Requests
What version of Python are you using? -
That account is suspended because we have reason to believe it was going to be used to phish. HelioHost does not condone phishing and permanently bans anyone who attempts to engage in such activity. Can you explain the domain on this account?
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[Solved] Add TXT record to domain to verify ownership
wolstech replied to cancian's topic in Customer Service
So you're trying to consolidate existing properties on Google...got it. Record added. -
[Solved] Add TXT record to domain to verify ownership
wolstech replied to cancian's topic in Customer Service
Please see https://wiki.helionet.org/Google_Site_Verification for the recommended way to accomplish this. If done correctly, you should not need any DNS records. If you're unable to get that method to work, please let us know and we'll see about getting this added for you. -
Domain added. Please be sure to update your IP addresses on Cloudflare, as they have changed due to moving to Tommy. The domain can take up to 2 hours to function.
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Only domains ending in .heliohost.us and .helioho.st are free. That domain shows as being registered to Otis Elevator Company, so I doubt you own this domain, and such can't use it. If you do own it, you're welcome to host it here, but we don't want to go through the work of setting it up only for you realize this afterwards.
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[Solved] Request for account and domain deletion
wolstech replied to allpeptides's topic in Customer Service
That account is already deleted and the domain should already be available for reuse. You should be able to reuse the domain on a new account at this point. If you want to reuse the account username, your donation for Tommy needs to come from the same email address that was on the Johnny account and forum account. Alternately, you could recreate the Johnny account by logging in (which will create an empty Johnny account for you), then upgrade that account to Tommy through the dashboard. -
How import my website content that have been created locally with AI
wolstech replied to shield's topic in Customer Service
The finished (compiled) websites are in the dist folders in those archives. If you just want to publish the site, you should upload the contents of the dist folder into httpdocs. I deployed the one labeled "Shield_Website_Final_V2" for you and it's working on your domain now. If you wanted the other one, simply delete everything except the cgi-bin folder and zip files, then upload the contents of the other archive's dist folder. -
[Solved] Request for Reverse DNS (PTR) to point on my domain
wolstech replied to b0chard's topic in Escalated Requests
Krydos has to do this. -
Moved. I'm not sure how much of a response you'll get though, I wouldn't be surprised if Krydos is the only person on here who would know this...
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[Solved] Suspended: allpeptides
wolstech replied to allpeptides's topic in Suspended and Queued Accounts
No worries on the duplicate topic, however I can't take a look at the disk space issue because the account is currently archived. If you want us to take a look and possibly delete some of your unnecessary files for you, you'll need to unarchive the account first. -
Add Domain, Subdomains and Alias – ShadowForge Webstack
wolstech replied to shadowforge's topic in Customer Service
We have reason to believe you created more than one account. Users are only allowed to have one account (unless they purchase Morty accounts for all accounts besides the first). Can you explain? -
Yes, it's no longer needed since your account has been reset and uses httpdocs now.
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Your files need to go in httpdocs, not public_html. Your old account used public_html because it was a carry over from cPanel, but accounts created fresh on Plesk use httpdocs instead. I've moved the files for you and it works now.
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Add Domain, Subdomains and Alias – ShadowForge Webstack
wolstech replied to shadowforge's topic in Customer Service
This request cannot be processed because the account is pending suspension for violating the Terms of Service. -
Domain added. Please be sure to configure DNS. The domain can take up to 2 hours to function.
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You have to upload them yourself. If you need instructions on how to unpack the backup file, please see this document: https://wiki.helionet.org/Account_Backups#How_to_Extract_Your_Account_Data_from_the_Backup_File
