wolstech

Related link: https://helionet.org/index/topic/63113-solved-access-to-account/

It’s possible to do it when you issue the manually. The issue is that the automatic renewal tool doesn’t let you exclude the domain itself. You can issue a certificate manually every 90 days with just the webmail selected and that will be just fine.

@MoneyBroz He specifically said he hosts the domain elsewhere intentionally. He's only using us for email and a single subdomain called demo. This error is because Plesk doesn't support hosting a domain only for its webmail. The entire domain has to be hosted here for the auto-SSL to work properly. It will sort of work as you've seen, but it is going to constantly produce errors. The only way to stop these error emails is to disable the automatic SSL certificate installation entirely. There is no option to tell Plesk "issue only a webmail cert" since its not a supported scenario. Do you want me to turn this function off for your domain?

Please try this guide to correct the issue: https://wiki.helionet.org/common-errors/phpmyadmin-mariadb-access-denied I assume the database in question is demon666_world since its empty, so I'd suggest resetting the password for the associated user account demon666_phpuser. A lot of these broke last week. This problem occurred as a result of the incident covered in this news article (specifically your problem is Known Issue #2):

Node only works if you proxy it through Apache using Passenger, so it will always be on 80 or 443. You won't be able to access port 3000 externally. This tutorial app uses passenger to run Node: https://wiki.helionet.org/tutorials/node.js We don't allow custom inbound ports. This behavior is by design and cannot be changed.

Added. It can take up to 2 hours to function. Please make sure DNS is configured to point to our name servers or to the IP addresses shown in Plesk.

Your account has been reset without a backup as requested. You'll receive an email in the next few minutes with a link to create a new account.

You just need prize.radio added to your account as an alias... Domain added. Make sure the IP points to the IP shown in Plesk, then give it 2 hours and it should show the same content as award-radio.helioho.st.

Krydos will need to look at it. I’m not sure why this function wouldn’t work… it looks like mysqldump failed to run for some reason?

Do you want me to delete the files from nodejs on your account to free up space? I noticed its disabled, and there's 421MB just in node packages wasting space.

Krydos will likely need to check the firewall to resolve this as DmC described. Escalating.

Send me a PM and I’ll pass it along to him in a staff channel.

The issues you described are known side effects of the repair and are things you have to fix yourself. Try the guides linked in this news post.

The Tommy server is currently undergoing maintenance due to an issue encountered late last night. Your account will finish creating once the server is working again. We expect the maintenance to be completed and your account to create within the next hour or so.

The website login and database server are working again. Apache isn't working properly yet though. Still showing a config error in the backend of Plesk, and because of the issues the scheduled 2 hour restarts (and all other maintenance functions like account creates and inactivity suspensions) are stopped, so changes are not going into effect.

The API needed for the HelioHost Dashboard still isn't working, and it looks like all SSL certificates were disabled internally again (the repair tool does this as part of a repair, users have to remove and reinstall them to fix it). I reinstalled your cert for you, but until the server is fixed completely and bihourly is running again so Apache restarts, it's not going to take effect.

That's normal unless you request SPF and DKIM be set up. DKIM, SPF, and DMARC have been set up for the domain rsd.helioho.st. We recommend sending a test email to https://www.mail-tester.com/ to make sure that everything is set up correctly. If you get less than a 10/10 score please post a link to the full report so we can help you fix any other issues that there may be. The missing webmail cert should fix itself in the next few hours. If it does not, try reissuing the cert manually. As a reminder, there is a sending limit of 50 emails per day. Exceeding this limit will result in the removal of email service from your account.

Apache is/was broken on Tommy. As of last update, a repair task was running on Tommy. That incident auto-resolved because the server is responding again, however it's still not 100% and some things aren't running properly yet. Once it's fixed completely, you'll need to remove and reinstall the certificates and wait 2 hours (the repair tool deactivates all certificates internally, which is why your certs aren't working).

Looks to be VPS33...Krydos can cancel this for you. Escalating.

Tommy had a bunch of issues last night. Apache is (was?) broken, among other things. This is part of an ongoing issue on Tommy.

It looks like your renewal failed and it stalled bihourly (the master script that processes jobs on the hosting servers). Krydos will need to fix it.

Krydos can assist with this.

DKIM, SPF, and DMARC have been set up for the domain gebu8f.link. We recommend sending a test email to https://www.mail-tester.com/ to make sure that everything is set up correctly. If you get less than a 10/10 score please post a link to the full report so we can help you fix any other issues that there may be. Please keep in mind also that there is a sending limit of 50 emails per day and 10 emails per hour to prevent spam. Exceeding the 50/day limit will result in email service being removed from your account.

Yeah, the www record was indeed missing. It's been fixed and the cert has issued successfully.

Your account has been reset. You should receive an email shortly with a link to finish the reset process. If you need anything from the old account, a backup can be downloaded from https://heliohost.org/backup/