wolstech

No problem Please let me know if you need any help getting your application running.

Please check your PMs for information regarding your Lily account.

That’s basically what the option above is. It fetches the email from our server via imap. Just be sure you do not use mail forwarding in Plesk. That’s how you get our server flagged for spam.

You were suspended for having more than one account. Users are only allowed to have one account. Which one would you like to keep?

Account ducks has been unsuspended and h has been suspended again. It might take a little while for the accounts work properly.

This domain cannot be added at this time because after reviewing the contents of your account, we have reason to believe your account violates the Terms of Service, specifically this line: We found numerous indications that you might be planning to host an IPTV site that redistributes a service called Globoplay, which would violate the TOS. Can you explain what you're planning to do with this content and why it is hosted here?

How many do you need? We prefer not to add domains unless/until they are going to be used, as it does impact the performance of the server for them to simply exist.

Sure. You can have up to 10 domains. What domains do you want?

This is not supported. Domains ending in .helioho.st and .heliohost.us cannot be hosted at another provider.

The reason your domain doesn't work on your Tommy account is because the IP addresses in your external DNS are incorrect. The correct ones are shown in Plesk. To fix the issue, you need to correct DNS entries on your external DNS server, ensure the domains are enabled in Plesk, then wait 2 hours. The account michaelpyl is archived. It neither violates the TOS nor has any impact on your Tommy account. As long as you don't restore it, you're fine. If you do want to restore the Johnny account at some point, you'll need to delete your Tommy account first to avoid violating the TOS.

Krydos can do this for you.

Can you try the Plesk file upload tool? Upload the entire site as a single zip file through Plesk then extract it. It's almost always faster than FTP, especially for long-distance users and sites with many files (you're showing as in central Europe, so other side of the world from us). If you're using a VPN, perhaps try an exit server in North America if that's an option?

Account artenahandmade has been reset. Look for an email in the next few minutes with a link to finish creating a new account. If you need the data from your old account, it will be available from https://heliohost.org/backup/ once the reset is complete.

Since you asked again in another post, can you explain why your computer was seen signing into multiple accounts?

Did you enable remote access in Plesk? You need to enable that first (it's in the properties of the database user). After that, use tommy.heliohost.org as the host name, and the database username and password you created in Plesk for the remote connection.

You're suspended for having more than one account. Users are only allowed to have one account. Since one of the other accounts in the set has already been unsuspended, this account cannot be unsuspended. https://helionet.org/index/topic/63972-hh866404-activation-of-account-helloheliohost/#comment-288096

It's banned for phishing because it was serving fake log in pages for services such as Instagram.

The last line of that error makes me think it is still looking for it in a relative folder. Also, when I tried to use the site, I got this error in app.py (which looking at the code, I don't see where csv_file is defined, so makes sense): NameError: name 'csv_file' is not defined, referer: http://myogenesis.net/ I don't really know enough about Flask or Python to fix this for you though.

Domain added. You'll need to configure DNS before it will work, and it can take up to 2 hours for the domain to start working.

I've changed the post max and file upload max to 128M for your account. I've also extended the execution time limit to 60 seconds so the script won't time out while restoring. It will take 2 hours to go into effect. Please wait 2 hours then try uploading the site again. I would remove the plugin that tried to work around the upload limits as those generally don't work here and our server would simply time the script out instead. Worst case is it doesn't work. You can also always move WP sites by uploading the raw site files via FTP and restoring the database via phpmyadmin instead of using one of those site migrator/backup extensions. You may need to edit the DB after to fix the domain in WP's settings. Then it can be imported into Plesk WP Toolkit for management. Please let me know if the site uploads and restores successfully.

We intentionally do not support these loaders (ioncube, sourceguardian, etc.) because the vast majority of users who ask for them are trying to use nulled software or engage in piracy, which violates our Terms of Service.

Plesk does not support detaching the parent domain from the subdomain. The only way to accomplish this would be to delete the subdomain, delete the parent domain, then add the subdomains back as independent websites....

I'm surprised you were even able to add that mail domain...it's supposed to be reserved by the system. Domains removed and added. You'll need to configure DNS for the supriadi.zone.id domain before it will work, and changes can take up to 2 hours to take effect. If any files were lost during the removals that you needed, a backup is available from https://heliohost.org/backup/

Weird. I've enabled that again for you. Usually when our system disables domains, its because they're not hosted here, and when that happens, you're supposed to be able to reenable them yourself. Note that if the parent domain gets disabled for not being hosted here, the subdomains usually follow it. It may take 2 hours to start working again.

We have file uploads capped. You won't be able to restore a 120MB file via a form upload. What version of PHP are you using? I can increase the upload size limit for your account to 128MB so the file will upload.