Byron

Ok try it now and you may need to clear your cache.

Ok thanks!

@jje - Check Stevie while your at it if you don't mind.

Clear your cache.

Your account was suspended for the following reason: Malware. 2 file(s). Win.Adware.Domaiq-119 FOUND That means that there are some malware files found on your account. For your safety and to protect your website from potential further corruption the account has been suspended. To find the infected files we recommend making a backup of your site, download the backup file to your computer, and scan the backup using a reputable virus and malware scanner. If you're having trouble locating the offending files please ask and we can provide more information. If you are you certain that it is a false-positive, we strongly encourage you to file a false positive form here: http://cgi.clamav.net/sendvirus.cgi Your account should be unsuspended now, but keep in mind that this is a temporary unsuspension. You have 24 hours starting at the time of this post to clean your account of any and all malicious files or your account will be resuspended.

This support request is being escalated to our root admin.

Yes but you'll have to do it yourself. First you'll need to delete the account on johnny: http://www.heliohost.org/home/support/scripts/delete

I'm seeing the queued now for this domain: http://jbldruglaboratories.com/

Ok try registering your account again on Stevie.

Ok try now.

Would you like me to reset your password and email it to the email you signed up with?

You were suspended for high load the 3rd time. We normally don't unsuspend accounts for 3 violations of the same thing.

This support request is being escalated to our root admin.

Then those accounts have been deleted by our deletion script long ago.

Ok ip address: 42.152.224.8 has been unblocked.

Please post the ip of your office network.

Please post the following information: Your cPanel username Your main domain The server that you are on

Your account was suspended for the following reason: Malware. 7 file(s). HTML.Iframe-68 FOUND That means that there are some malware files found on your account. For your safety and to protect your website from potential further corruption the account has been suspended. To find the infected files we recommend making a backup of your site, download the backup file to your computer, and scan the backup using a reputable virus and malware scanner. If you're having trouble locating the offending files please ask and we can provide more information. If you are you certain that it is a false-positive, we strongly encourage you to file a false positive form here: http://cgi.clamav.net/sendvirus.cgi Your account should be unsuspended now, but keep in mind that this is a temporary unsuspension. You have 24 hours starting at the time of this post to clean your account of any and all malicious files or your account will be resuspended.

Check it now on johnny.

You were suspended for having too many cron jobs. Your only allowed two cron runs per day. Ok your account has been unsuspended.

This support request is being escalated to our root admin.

This support request is being escalated to our root admin.

Do you remember the account name?

What you need to do with your tar.gz backup is download it to your pc and then extract it there until you come to this file "homedir.tar". I think it takes two times of extracting to get to that list of files where you'll see the homedir.tar. Then go to your cpanel Backup Wizard and you'll be given the option to restore a home directory. You'll finally click till you come to this page where you can upload that homedir.tar:

You just created your account. Give it 24 hours. I'm seeing you as being on the Stevie server now.