Byron

I'm not seeing brute force having you blocked anymore. Try clearing your cache and then try logging in through this url: http://mail2ftp.heliohost.org:2082/frontend/x3/index.phpcp

Ok try logging in now.

I need to login to your cpanel to check a couple of things but to do this I'll have to change your password. Is this ok with you?

I'm sorry but it's just not possible to allow you to send more than 50 emails a day.

Why do you need to send more than 50 emails a day?

Let's give it another 24 hours and see if the changes I made fixes it.

Go to your cpanel and look in Advanced DNS Zone Editor and see if you see any instances of lekkeranders.tk and delete them.

Done. Clear your cache if you don't see it. Your username to login should still be the same.

I'm not seeing any dns records for that domain. Try adding it again.

Sorry about that. I checked the dns zone on Johnny last night after I deleted your account but didn't check it on Stevie. You should be able to signup now.

Ok it's deleted now.

Your account was suspended for the following reason: /home/masterbu/public_html/testb0t/wrar510.exe That means that there are some malware files found on your account. For your safety and to protect your website from potential further corruption the account has been suspended. To find the infected files we recommend making a backup of your site, download the backup file to your computer, and scan the backup using a reputable virus and malware scanner. If you're having trouble locating the offending files please ask and we can provide more information. If you are you certain that it is a false-positive, we strongly encourage you to file a false positive form here: http://cgi.clamav.net/sendvirus.cgi Your account should be unsuspended now, but keep in mind that this is a temporary unsuspension. You have 24 hours starting at the time of this post to clean your account of any and all malicious files or your account will be resuspended.

For some reason your domain didn't get parked when you parked it from your cpanel so I parked it for you. Give it another 24 hours. Probably sooner though.

Just give it a little more time on the parked domain. Clear your cache to see both urls working.

This support request is being escalated to our root admin.

Try upgrading again.

Please post the following information: Your cPanel username Your main domain The server that you are on

Your account was suspended for inactivity, because you haven't logged into your account in the last 30 days. To reactivate your account, please visit http://www.heliohost.org/home/support/scripts/renew. To prevent this from happening in the future please remember to visit http://heliohost.org/ to log into your account at least once every 30 days. If you are still seeing the Account Suspended page after renewing your account, please clear your cache.

I'm not seeing that ip as being blocked. Try to login again.

What makes you think your being blocked?

Your account was suspended for causing high server load. I have unsuspended your account, but please try to limit the load you put on our servers as it slows down not only your site, but the sites of all other HelioHost users sharing your server. If you still see the suspended page, please clear your cache.

Ok try adding it now.

Brute Force Protection was blocking you. You had 30 failed login attempts from this ip: 24.98.208.24 Ok you should be able to login now.

We've decided to go ahead and unsuspend your account. Make sure you take care of this problem immediately. I would advice you to make a backup of your site as soon as you can. If your site gets suspended again for spam, you'll be suspended without any chance of getting your site back.

This support request is being escalated to our root admin.