Byron

This support request is being escalated to our root admin.

This support request is being escalated to our root admin.

Your supposed to make sure all emails are forwarded to your username. Did you do that?

This support request is being escalated to our root admin.

Did you set up your Default address like it states here? http://johnny.heliohost.org:2082/frontend/x3/mail/def.html

We normally don't do this but since i'm not seeing any content on that site I will this time. Please ether change the contact email or have it forward to your gmail account for problems in the future.

Your account was suspended for having too many cron jobs. Your only allowed 2 cron runs per day. Ok I've unsuspended your account. Please try to login with your original password.

Give any dns changes 24 to 48 hours to resolve. You also need to point forexnews.cf to our nameservers.

Ok I reset your password and emailed it to the email address you registered with.

Ok I've reset the dns, so hopefully it will be up soon.

Your account is showing as active now and your username is c3.

Your account was suspended for sending too many emails. Ok I've unsuspended your account. Keep the emails down.

Your account was suspended for the following reason: Malware. 1 file(s). Win.Trojan.Fraudst-48 FOUND That means that there are some malware files found on your account. For your safety and to protect your website from potential further corruption the account has been suspended. To find the infected files we recommend making a backup of your site, download the backup file to your computer, and scan the backup using a reputable virus and malware scanner. If you're having trouble locating the offending files please ask and we can provide more information. If you are you certain that it is a false-positive, we strongly encourage you to file a false positive form here: http://cgi.clamav.net/sendvirus.cgi Your account should be unsuspended now, but keep in mind that this is a temporary unsuspension. You have 24 hours starting at the time of this post to clean your account of any and all malicious files or your account will be resuspended.

Check your Advanced DNS Zone Editor for any instances of forexnews.yourtemplate.ga and delete them.

Your account was suspended for causing high server load. I have unsuspended your account, but please try to limit the load you put on our servers as it slows down not only your site, but the sites of all other HelioHost users sharing your server. If you still see the suspended page, please clear your cache.

Are you typing your username in all lowercase?

This support request is being escalated to our root admin.

That's the way this board works. When I delete the account, the user becomes a quest. Look at your username now: Guest_omben_*

Are you able to login to your cpanel email and send and receive emails from there?

@yashrs - You should always send the new password to the email address they registered with. Just so you know. It's no big deal this time but it could get us in trouble if a hacker requested his password reset and he didn't own the domain.

Okay both these users have been deleted: username old account 1 : beniadip (another account) - korneliusbeniadipranata@gmail.com username old account 2 : omben (this account) - korneliusbeniadipranata@yahoo.com

Ok great!

I've changed your password so I could login to your account so don't be alarmed. I'll send you the new password when I'm done. Ok try adding the addon domain now. I've PM'd you the new password.

I'm showing user ahmettr with the domain name ahmetturan.kim as being created today. And I'm not seeing this domain in out database: ahmetturan.heliohost.org ahmetturan.kim should be up by tomorrow.

This support request is being escalated to our root admin.