Byron

Your account was suspended for inactivity, because you haven't logged into your account in the last 30 days. To reactivate your account, please visit http://www.heliohost.org/home/support/scripts/renew. To prevent this from happening in the future please remember to visit http://heliohost.org/ to log into your account at least once every 30 days. If you are still seeing the Account Suspended page after renewing your account, please clear your cache.

This support request is being escalated to our root admin.

Your account was suspended for malware files but after just checking your site twice, it's showing good. Probably just a false positive.

Can you post the url of the page?

Done

Your helionet account has been deleted and you can delete your heliohost account here: http://www.heliohost.org/home/support/scripts/delete

Ok it's been deleted and you can re-register as soon as signups are available which should be in about 4 hours. You can monitor the signup time here: http://bybyron.net/helio/sign-up.php

Nothing can be released from this account since it was suspended for phishing.

Please post the following information: Your cPanel username Your main domain The server that you are on

Done

I'm not quite sure why you can't login to helionet with another username but just keep the username you have now (sinduri) and it won't have any effect on the heliohost account you have on stevie. As far as the domain name ankurmutreja.com, let me delete it and anything to do with it because changing domain names like that from johnny to stevie really screws things up with the ns records. Once I delete it and all of the ns records with it, I'll let you know so you can re-create it again. Is this ok with you?

Since I really think your being honest with me and it's not actually your website entirely, I'm gonna go ahead and grant you permission to create another account on Stevie. But be sure to keep the link to this thread in case your ever challenged in the future for having multiple accounts.

No you can't use the same username. Are you familiar with this account? http://sa4l.heliohost.org/

Ok go ahead. If you have any problems let me know. Also keep a reference to this thread in case your ever challenged in the future for having two accounts.

What is your username and domain name on johnny?

You'll have to unzip it on your machine first and then look for homedir.tar - I believe you have to unzip it twice on your machine to get to that file. Once you've done that, go to your Backup Wizard from cpanel and choose Restore, then choose Home directory. Then you can upload the homedir.tar file and unzip it to your site.

This support request is being escalated to our root admin.

You were suspended for having too many cron jobs. Your account has been unsuspended.

We don't allow users to retrieve their data if they were suspended for phishing.

Your account was suspended for phishing.

You can purchase a dedicated ip: http://wiki.helionet.org/SSL

I sent you a PM.

Do you own this account? http://beatbang.heliohost.org/

This support request is being escalated to our root admin.

Ok try now.