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Ice IT Support

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Everything posted by Ice IT Support

  1. Ice IT Support
    Except for CPU, memory, storage and execution times, I think everything is unlimited.
  2. Ice IT Support
    This was from a few years ago, when HelioHost used a point system called Helions. Users gained/lost points based on the relativity and helpfulnes of their posts. Helions could be used to ugrade their hosting package. As you can see, the Helions program was ended. Those articles haven't been updated.
  3. Ice IT Support
    It means half of it is created, the DNS still isn't fully set up.
  4. Ice IT Support
    This is probably a part of the issue. The administrators need to give the Ok to create an account on the other server. If they already have, then try creating an account with a different username and URL.
  5. Ice IT Support
    HelioHost has had PHP mail errors in the past, I don't remember them in great detail though. When I have used PHP mail, the message would be sent on page load, in which case it was a coding error on my part.
  6. Ice IT Support
    Is this with MySQL or PgSQL? For MySQL, click on the MySQL Databases link, scroll to the bottom of the page. There should be a drop-down to select the user and database. Select the appropriate user and database and click add. That should solve the issue. I am not familiar with PgSQL, but I would assume the process is similar.
  7. Ice IT Support
    I thought the server times were set to PST, since that is their physical location?
  8. Ice IT Support
    Disk space should be limited to 500mb
  9. Ice IT Support
    Here is the script I use to access my databases: <?php $dbcon = mysql_connect("localhost","username","password"); if (!$dbcon) { die("Error: " . mysql_error(); } mysql_select_db("database_name", $dbcon); ?>
  10. Ice IT Support
    Please clear your cache.
  11. Ice IT Support
    You can use include for files from different folders, but the whole path to the file must be included. Example: /home/bigpig/public_html/(path-to-file) And yes, include does slow down execution time, depending on the amount of includes and the size/amount of code of the included files. I think it is best to limit using include to about 3 times.
  12. Ice IT Support
    Who is your domain registrar? Username? Server? Domain you are trying to use?
  13. Ice IT Support
  14. Ice IT Support
    Great to hear your problem got solved!
  15. Ice IT Support
    Name servers must be changed with your domain registrar.
  16. Ice IT Support
    Oops! Sorry, should have checked there first. Yes, that is the one.
  17. Ice IT Support
    You have enough posts, just request for access in the Wiki Access section of customer service.
  18. Ice IT Support
    I know this was suggested before, and server-wide integration was voted down. But you still can add cloudflare for your account, if you wish. (It won't have cPanel integration, though)
  19. Ice IT Support
    I'm not sure HelioHost supports this Here is a past topic with a similar issue: http://www.helionet.org/index/topic/10814-please-help-e-to-add-a-serveralias-lifetasycom-for-my-addon-domain/page__hl__%2Bwordpress+%2Bsubdomain__fromsearch__1
  20. Ice IT Support
    Last time this happened on Stevie a cleaning of some sort was run, as well as some re-partitioning.
  21. Ice IT Support
    I think it is created by default by cPanel
  22. Ice IT Support
    I beleive this is the goal of the wiki. Perhaps they could make a link to the wiki labeled 'Tutorials & How-To' or something like that. P.S. The wiki can be found at http://wiki.helionet.org
  23. Ice IT Support
    Could you post the part of config.inc.php you are using for your database, removing passwords, etc.?
  24. Ice IT Support
    I think it's best to send the money directly to admin@heliohost.org, instead of donating it, to keep track of who sent what?
  25. Ice IT Support
    I think it's best to send the money directly to admin@heliohost.org, instead of donating it?
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