Ice IT Support

To access files under your own domain, you can drop the http://my_user_id.heliohost.org and simply use /ssv/dir_name as the link address. Example <a href="/ssv/dir_name">Directory</a> translates to <a href="http://my_user_id.heliohost.org/ssv/dir_name">Directory</a> /home/my_user_id/public_html and http://my_user_id.heliohost.org go to the same place. You can't use /home/my_user_id/public_html/ssv/dir_name in a client-side language (HTML, CSS, etc.). Only in server-side languages (PHP, python, etc.).

Your site is showing an empty directory listing, so your account is not queued. I have manually reset your password. A message has been sent to the email address registered with this account.

To link to external sites such as Google, you need the http:// prefix. Example <a href="http://www.google.com/">Google</a> The second code snippet you posted should work fine <link href="http://my_user_id.heliohost.org/ssv/css/final_style.css" rel="stylesheet" type="text/css" /> The problem is in your CSS code . @charset should be all lowercase. Example @charset "UTF-8"; To include scripts, you simply need <script src="http://code.jquery.com/jquery-1.10.2.min.js"></script>

By changing your main domain, you lose your heliohost.org subdomain. Subdomains cannot be parked or added on. Did you try sending an email to hostmaster@eu.org requesting NS records be set?

Now I am seeing the queued page. Almost there! Now we just wait - again

Your account was suspended for causing high server load. I have unsuspended your account, but please try to limit the load you put on our servers as it slows down not only your site, but the sites of all other HelioHost users sharing your server. If you still see the suspended page, please clear your cache.

You'll need to contact your email provider for help on that issue.

Give this article a try: http://docs.joomla.org/How_do_you_recover_your_admin_password%3F

Which status? There is the status that you can update when clicking on your username in the top right of your screen, or the "Newbie", "Rank I", "Rank II", "Rank X", etc. status which is determined by post count.

Your last successful login to cPanel was four days ago. Have you forgotten your password since then? Or did you use the renew script?

Give it another 24 hours.

Your account has been manually unsuspended. If you still see the suspended page then you should try clearing your browsers cache. -- Please spare a few minutes to take our brief survey: http://feedback.heliohost.org/ Your participation in this survey is greatly appreciated.

As Byron suggested earlier, you should probably change your password. Make sure any Wordpress installations are up-to-date and any plugins come from legitimate sources and are also up-to-date. This applies to any web software. These two issues are the biggest cause of unauthorized account access on HelioHost.

Please post in Suspended and Queued Accounts.

Yes. You can change your main domain using this script http://heliohost.org/home/support/scripts/domain. Be sure to set your nameservers of the new domain to ns1.heliohost.org and ns2.heliohost.org

At the time of your post, Johnny went through (and continues to at the time of my post) yet another load hiccup. If you are not using Ruby on Rails, ASP, or Java, I recommend you move to Stevie following this guide http://wiki.helionet.org/Moving_your_account. Stevie is our stable server, and would hopefully eliminate this issue.

When I query OpenDNS and Google, HelioHost's nameservers are returned with your domain. When I query ns1.heliohost.org, I get this: ~$ dig @65.19.143.3 konnectiva.uni.me ns ; <<>> DiG 9.8.1-P1 <<>> @65.19.143.3 konnectiva.uni.me ns ; (1 server found) ;; global options: +cmd ;; Got answer: ;; ->>HEADER<<- opcode: QUERY, status: NOERROR, id: 6117 ;; flags: qr rd; QUERY: 1, ANSWER: 0, AUTHORITY: 13, ADDITIONAL: 0 ;; WARNING: recursion requested but not available ;; QUESTION SECTION: ;konnectiva.uni.me. IN NS ;; AUTHORITY SECTION: . 518400 IN NS L.ROOT-SERVERS.NET. . 518400 IN NS M.ROOT-SERVERS.NET. . 518400 IN NS A.ROOT-SERVERS.NET. . 518400 IN NS B.ROOT-SERVERS.NET. . 518400 IN NS C.ROOT-SERVERS.NET. . 518400 IN NS D.ROOT-SERVERS.NET. . 518400 IN NS E.ROOT-SERVERS.NET. . 518400 IN NS F.ROOT-SERVERS.NET. . 518400 IN NS G.ROOT-SERVERS.NET. . 518400 IN NS H.ROOT-SERVERS.NET. . 518400 IN NS I.ROOT-SERVERS.NET. . 518400 IN NS J.ROOT-SERVERS.NET. . 518400 IN NS K.ROOT-SERVERS.NET. ;; Query time: 66 msec ;; SERVER: 65.19.143.3#53(65.19.143.3) ;; WHEN: Mon Jul 22 23:48:17 2013 ;; MSG SIZE rcvd: 246 In summary: the DNS on our servers has yet to update itself for your domain. This means more waiting.

Your account is on Johnny, which had spiky load yesterday.Try again when his load is lower. For example, things are fairly low at the time of this post and I am having no issues with your site. You can monitor server load at http://heliohost.grd.net.pl/monitor/.

Your account is on Johnny, which had spiky load yesterday.Try again when his load is lower. For example, things are fairly low at the time of this post and I am having no issues with your site. You can monitor server load at http://heliohost.grd.net.pl/monitor/.

Your nameservers are now set. You should be able to add your domain now. Keep in mind that changes to DNS are not instantaneous. DNS takes time to update/propogate, which can take up to 24 hours at times. NS changes typically take one to two hours, but that varies by domain registrars.

Your account was suspended for causing high server load. I have unsuspended your account, but please try to limit the load you put on our servers as it slows down not only your site, but the sites of all other HelioHost users sharing your server. If you still see the suspended page, please clear your cache. NOTICE: This is your second suspension for high server load. A third suspension for high load may be permanent.

Try it now. It works fine for me.

You'll have to Google how to connect JSP to MySQL. There appears to be many possible methods. I am not a Java programmer, so I unfortunately cannot point you in the right direction.

Your account was suspended for causing high server load. I have unsuspended your account, but please try to limit the load you put on our servers as it slows down not only your site, but the sites of all other HelioHost users sharing your server. If you still see the suspended page, please clear your cache.

This support request is being escalated to our root admin.