KazVee

The issue is not only with your account, there's work being done on the entire server, impacting all user accounts. Since it's not really possible to update every single forum thread like this one, progress updates and confirmation of when things are back up and running again will be posted in the News section, so please make sure you check there.

Please do not create multiple topics for the same issue. Your initial post was answered, so I've merged the two threads together. Your account was suspended for breaking the Terms of Service, specifically the part that says users are only allowed to have one account: https://wiki.helionet.org/accounts/suspension-policy#duplicate-accountsWhich account would you like to keep?

Your account was suspended for breaking the Terms of Service, specifically the part that says users are only allowed to have one account: https://wiki.helionet.org/accounts/suspension-policy#duplicate-accounts Which account would you like to keep?

Your account has been reset. Please check your email for a link to continue to the next step in the reset process. I also made a full backup of your account before resetting it. You can download the backup from https://heliohost.org/backup if needed. If you're not sure how to extract any files from the backup, here's some guidance: https://wiki.helionet.org/tutorials/plesk/account-backups

Thank you for your honesty and for following the TOS. ? Since Johnny is still being repaired, we cannot delete your account on there right now. However once things are up and running again, we'll remove your Johnny account and confirm back to you that it's been done.

Johnny is currently offline while some issues with the hard drive are being investigated. An update will be posted when Johnny is back online again. You can keep an eye on the News section for more updates as they are available.

Your forum account doesn't match that of reinzemf. Because resetting an account is a destructive action, we need to confirm your identity first. Please could you create a new forum thread using the same forum account associated with the reinzemf account or send an email to support@heliohost.org from the same email address that is associated with the account you want to reset. If you're not sure what email address you have listed on the account, you can login to Plesk and check your profile details. Once we confirm your identity we can proceed with the reset. Thanks!

I've changed your main domain to 'blog.thephantom.me' and added 'wdbots.helioho.st' to your account. It may take up to 2 hours for the changes to take effect. If after a full 2 hours, it's still not working, please make sure to clear your browser cache: https://wiki.helionet.org/misc/clear-your-cache

Please do not create multiple posts for the same issue. Your account was suspended for breaking the Terms of Service, specifically the part that says users are only allowed to have one account: https://wiki.helionet.org/accounts/suspension-policy#duplicate-accounts Which account would you like to keep?

Hello, your account has been reset. Please check your emails for a new invitation link. Since a reset deletes all your files, we made a full backup before the reset, just in case you discover you needed something. You can download the backup from https://heliohost.org/backup/ if you need it. Here are the instructions for extracting your data: https://wiki.helionet.org/tutorials/plesk/account-backups

Hello! Both the domain and subdomain have been added, but it may be up to 2 hours before they are fully working. After a full 2 hours, if they are still not working for you, please clear your browser cache.

Hello! Users cannot add or change domains themselves yet, but an admin can make the changes for you. Please let us know the domain you would like added to your account, and we can add it for you. Many thanks!