KazVee

This support request is being escalated to our VPS admins.

Users cannot yet add domains on their own, but staff can add domains for you. Please let us know the full domain name you want added, including the top-level domain (TLD). If you're using HelioHost's domains, let us know if you want the helioho.st or heliohost.us ending. If you've purchased a custom domain, make sure you let us know the domain including if it's a .com, .net, etc. You can read more about addon domains here: https://wiki.helionet.org/Addon_Domains

I've reset your account as requested. You should receive an email shortly so you can take the next steps to recreate it. I made a backup before the reset, so if you discover you need any of your old files, you can download the backup here: https://heliohost.org/backup If you're not sure how to extract the backup files, please follow our how-to guide here: https://wiki.helionet.org/Account_Backups

This request was initially posted in: Home > HelioNet > Contact HelioNet however this is not the correct area for Support requests as it is not actively monitored by staff. I've now moved it to the right place for support: Home > HelioHost > Customer Service Python is enabled by default inside Plesk. You can read more about using Python at HelioHost on our Wiki at: https://wiki.helionet.org/Python_Tutorial Flask is available on the Johnny server for Python 3.12. We offer guidance on using Flask in our Wiki at: https://wiki.helionet.org/Flask#Johnny_server Please note that WSGI uses caching, which means that during the first 2 hours after a site change, you may intermittently see old or new content, depending on which process you get assigned to, until Apache is restarted on the server, which happens every 2 hours or so. For Flask development on the Johnny server, we'd recommend that you develop your Flask app on your home computer and then host the production copy on the server. You can read more about caching here: https://wiki.helionet.org/Flask#WSGI_Uses_Caching If you need to have changes reflected immediately on your deployed website, you could move your account to the Morty server, or purchase a VPS, where you can get WSGI control access set up. You can read more about that here: https://wiki.helionet.org/Flask#Request_WSGI_Control_Access The requests and flask-cors modules are already installed on Python 3.12 on the Johnny sever. Because all staff are unpaid volunteers, we ask that you check what modules are already installed first, to prevent asking for ones already available for use. You can see which modules are already installed for Python 3.12 on Johnny here: https://krydos2.heliohost.org/pyinfo/info3.12.py You can read more about the details required when creating a request for additonal modules here: https://wiki.helionet.org/Python_Tutorial#Request_Additional_Python_Modules I'm escalating this thread to our root admins to consider adding the psycopg2-binary module for you for Python 3.12 on Johnny, since you'll be using Flask.

That domain is your main domain. What domain would you like to have as your new main domain? Please note, if you intend to make one of your existing addon domains your new main domain, an account reset will be required. This is because, in every case when users have switched their main domain with an addon domain, the rapid adding and deleting of DNS records ends up breaking their account in some irreparable way, causing an account reset to be necessary to fix it anyway. You can read more about that in the Wiki here: https://wiki.helionet.org/Changing_Your_Main_Domain#Account_Reset_is_Required_to_Swap_Main_and_Addon_Domain Please let us know how you want to proceed.

On hosting accounts, secure shell access (SSH) is disabled for security reasons. In many cases, SSH is not actually necessary. If you let us know the command you want to run, we can investigate other ways to accomplish the same task without SSH. You can read more about this on our Wiki: https://wiki.helionet.org/FAQ#Can_I_use_SSH? If you absolutely require SSH access, you will need a VPS: https://heliohost.org/vps/

Hello! I've added that domain to your account for you. Please note that it may take up to 2 hours for the domain change to take effect, and it will not work until you set up your DNS with your domain registrar. To configure your DNS, please see the steps provided on our Wiki to either set NS records pointed at the HelioHost nameservers, or create A/AAAA records and point them to your server's IPv4/IPv6 address: https://wiki.helionet.org/Addon_Domains#Custom_Addon_Domains If after a full 2 hours it doesn't work on your side, please make sure you clear your web browser cache: https://wiki.helionet.org/Clear_Your_Cache

Hello! I've added that domain to your account for you. Please note that it may take up to 2 hours for the domain change to take effect, and it will not work until you set up your DNS with your domain registrar. To configure your DNS, please see the steps provided on our Wiki to either set NS records pointed at the HelioHost nameservers, or create A/AAAA records and point them to your server's IPv4/IPv6 address: https://wiki.helionet.org/Addon_Domains#Custom_Addon_Domains If after a full 2 hours it doesn't work on your side, please make sure you clear your web browser cache: https://wiki.helionet.org/Clear_Your_Cache

This support request is being escalated to our root admins who can help you with this.

This support request is being escalated to our root admins who can set this up for you.

Looks like you also asked this in the Discord support channel so two unpaid volunteers duplicated their time and effort needlessly. https://discord.com/channels/398197622168616962/398538798994161664/1482381552251048057 Please do not create duplicate requests for the same issue. All helpers are unpaid volunteers who donate their time to assist others. Some helpers are more active in Discord, or the forum, or on the email support inbox. Asking the same question in multiple places can lead to wasted effort and slower support. For guidance on where and how to ask for help, see: https://wiki.helionet.org/FAQ#Where_do_I_ask_for_help? To understand how Community-Powered Technical Support works, visit: https://wiki.helionet.org/FAQ#How_does_community-powered_support_work? For support response timelines (SLAs and ETAs), check: https://wiki.helionet.org/ETA Posting the same question multiple times may delay answers to your request. Thanks!

WSGI Control Access is only available on the Morty server, or a VPS. You can read more information about it here: https://wiki.helionet.org/Flask#Request_WSGI_Control_Access

Hello! I've added that domain to your account for you. Please note that it may take up to 2 hours for the domain change to take effect, and it will not work until you set up your DNS with your domain registrar. To configure your DNS, please see the steps provided on our Wiki to either set NS records pointed at the HelioHost nameservers, or create A/AAAA records and point them to your server's IPv4/IPv6 address: https://wiki.helionet.org/Addon_Domains#Custom_Addon_Domains If after a full 2 hours it doesn't work on your side, please make sure you clear your web browser cache: https://wiki.helionet.org/Clear_Your_Cache

You can delete your account here: https://heliohost.org/dashboard/delete/ Please let us know if the delete functionality does not work for you (and let us know what browser you used, was there any error message, and other basic info to assist in troubleshooting the issue). You can also review the refund policy here: https://wiki.helionet.org/Refunds All helpers are unpaid volunteers who donate their time to assist others, so asking for "immediate" anything, especially at 5:22 AM, is not likely to happen. For support response timelines (SLAs and ETAs), check: https://wiki.helionet.org/ETA To understand how Community-Powered Technical Support works, visit: https://wiki.helionet.org/FAQ#How_does_community-powered_support_work? Since you've also posted twice about the same issue (with the other post here: https://helionet.org/index/topic/67191-hh766258-cannot-login-to-my-account/#findComment-299301) please also take a moment to review our guidance on where and how to ask for help, see: https://wiki.helionet.org/FAQ#Where_do_I_ask_for_help? since duplicate requests for the same issue can cause delays in getting assistance. Thank you for your time and attention to the above.

I've added that domain to your account for you. Please note that it may take up to 2 hours for the domain change to take effect, and it will not work until you set up your DNS with your domain registrar. To configure your DNS, please see the steps provided on our Wiki to either set NS records pointed at the HelioHost nameservers, or create A/AAAA records and point them to your server's IPv4/IPv6 address: https://wiki.helionet.org/Addon_Domains#Custom_Addon_Domains If after a full 2 hours it doesn't work on your side, please make sure you clear your web browser cache: https://wiki.helionet.org/Clear_Your_Cache

I've added those 2 domains to your account for you. Please note that it may take up to 2 hours for the domain changes to take effect. For the .lat domain, you must set up your DNS with your domain registrar for the domain to work. To do this, please see the steps provided on our Wiki to either set NS records pointed at the HelioHost nameservers, or create A/AAAA records and point them to your server's IPv4/IPv6 address: https://wiki.helionet.org/Addon_Domains#Custom_Addon_Domains If after a full 2 hours the domains don't work on your side, please make sure you clear your web browser cache: https://wiki.helionet.org/Clear_Your_Cache

I've added the new domain, and removed the helioho.st one. Please note that we don't really "change" domains, it's done with an add and remove and there's a risk of data loss when domains are removed. Since the folder for the old domain inside Plesk will be deleted, I made a full account backup for you before I removed it, in case you need any of the old files. You can download the backup here: https://heliohost.org/backup If you're not sure how to extract the backup files, please follow our how-to guide here: https://wiki.helionet.org/Account_Backups I also added the new .top domain, please give it up to 2 hours for it to fully work.

I've unsuspended the karthikeyan2508 account now. Please allow it some time to reinstate fully. As we advised you for the asdtechcreation / karthikeyan2508 duplicate accounts back in June 2025, the rule is 1 account per human being, not 1 account per email address: https://helionet.org/index/topic/64892-request-unsuspension-my-account/#findComment-291466 Please ensure you do not log into each other's accounts, as this could be considered Managing an Account on Behalf of Others and is also specifically disallowed in our Suspension Policy: https://wiki.helionet.org/Suspension_Policy

I found some more info on what's happening here. Since Sharecircle2026 never responded to this thread: https://helionet.org/index/topic/66881-solved-create-account-error/ An update was posted for them in this thread, where it was explained to them that since they never responded, the old account that was causing the conflict was backed up and creation of the new account was finished for them: https://helionet.org/index/topic/67067-solved-that-account-has-been-backed-up-and-then-taken-offline-due-to-inactivity/

Hello! I've added that domain to your account for you. Please note that it may take up to 2 hours for the domain change to take effect. If after a full 2 hours it doesn't work on your side, please make sure you clear your web browser cache: https://wiki.helionet.org/Clear_Your_Cache

It sure is! 🙂 I've added that domain to your account for you. Please note that it may take up to 2 hours for the domain change to take effect. If after a full 2 hours it doesn't work on your side, please make sure you clear your web browser cache: https://wiki.helionet.org/Clear_Your_Cache

Looks like you also emailed in, and this was answered here: https://helionet.org/index/topic/67156-hh458326-please-add-carcareuscom-as-new-domain/ Please do not create duplicate requests for the same issue. All staff are unpaid volunteers who donate their time to assist others. Asking the same question in multiple places or across different platforms (email, forum post, Discord) can lead to wasted effort and slower support. For guidance on where and how to ask for help, see: https://wiki.helionet.org/FAQ#Where_do_I_ask_for_help? To understand how Community-Powered Technical Support works, visit: https://wiki.helionet.org/FAQ#How_does_community-powered_support_work? For support response timelines (SLAs and ETAs), check: https://wiki.helionet.org/ETA Posting the same question multiple times may delay answers to your request. Many thanks!

I've actioned your later request, which was posted in the correct 'Customer Service' section (Home > HelioHost > Customer Service). Please see: https://helionet.org/index/topic/67149-solved-add-domain/ This thread was created in the 'Other Discussion' section (Home > General Discussion > Other Discussion) and this part of the forum isn't for support requests, so it's not routinely monitored by staff, so asking for help here can risk your posts getting missed. I see you're one of our newer users so accidents happen and it's no big problem. 🙂 I'm just posting the guidance on the right place to ask for help so if other forum users spot this post, they can follow the link and know to ask for help in the Customer Service section, too.

I've added that domain to your account for you. Please note that it may take up to 2 hours for the domain change to take effect. If after a full 2 hours it doesn't work on your side, please make sure you clear your web browser cache: https://wiki.helionet.org/Clear_Your_Cache I've removed your email address from your post for privacy reasons. You don't need to post your email, all we need is the username and the domain you want to add. 🙂 Admins can view the email attached to your forum account anyway, if we need to use it to search for the related hosting account.

I've changed the main domain on your account for you. Please note that it may take up to 2 hours for your new domain to fully work. If after a full 2 hours it doesn't work on your side, please make sure you clear your web browser cache: https://wiki.helionet.org/Clear_Your_Cache Please note there is a risk of data loss when main domains are changed, so I made a full backup for you before I made the changes, in case you need any files from the old domain. You can download the backup here: https://heliohost.org/backup If you're not sure how to extract the backup files, please follow our how-to guide here: https://wiki.helionet.org/Account_Backups