KazVee

This support request is being escalated to our VPS admins.

I've added that domain to your account for you. Please note that it may take up to 2 hours for the domain change to take effect. If after a full 2 hours it doesn't work on your side, please make sure you clear your web browser cache: https://wiki.helionet.org/Clear_Your_Cache

Your account was suspended for High server load: using 200.52 GB memory when the daily limit is 200 GB. Whatever you were running caused too much load. Things like Node and WordPress are the top reasons for account suspension. If you're not sure what caused the load, if you let us know more about what you're running, we can try to suggest ways to keep your memory load down. We recommend you keep an eye on your account load numbers on the load page within your dashboard. I have unsuspended the account now. Please fix the issue quickly since if you make no code changes, another suspension is likely, and there is a Three-Strike Policy in place for repeated infractions of the Suspension Policy. Also, please please please always keep backups of your important files, both at HelioHost and everywhere else. We have seen a lot of users learn the hard way about not keeping backups, and I know from experience how upsetting it can be to lose all your hard work. We strongly recommend that you make regular backups inside Plesk and then download the backup to your local machine. We have info in our Wiki about making Account Backups that you can follow.

I've added that subdomain to your account for you. Please note that it may take up to 2 hours for the change to take effect, and it will not work until you set up your DNS with your domain registrar. To configure your DNS, please see the steps provided on our Wiki to either set NS records pointed at the HelioHost nameservers, or create A/AAAA records and point them to your server's IPv4/IPv6 address: https://wiki.helionet.org/Addon_Domains#Custom_Addon_Domains If after a full 2 hours it doesn't work on your side, please make sure you clear your web browser cache: https://wiki.helionet.org/Clear_Your_Cache

Please do not create duplicate forum threads for the same issue. All helpers are unpaid volunteers who donate their time to assist others. Asking the same question in multiple posts can lead to wasted effort and slower support. For guidance on where and how to ask for help, see: https://wiki.helionet.org/FAQ#Where_do_I_ask_for_help? For support response timelines (SLAs and ETAs), check: https://wiki.helionet.org/ETA Posting the same question multiple times may delay answers to your request. Your query has already been answered here: https://helionet.org/index/topic/64554-my-acount-suspended/ Locking this duplicate thread.

I've reset your account as requested. You should receive an email shortly so you can take the next steps to recreate it. I made a backup before the reset, so if you discover you need any of your old files, you can download the backup here: https://heliohost.org/backup If you're not sure how to extract the backup files, please follow our how-to guide here: https://wiki.helionet.org/Account_Backups

Please see the News post of May 9th, as it explains how to enable webmail, and may apply to your situation: https://helionet.org/index/topic/64390-503-errors-update/ If your webmail is already enabled, and you still have issues, please give us more details on what you mean by "cannot access the email accounts". Do you see an error message? If so, please let us know what error message you see, as it will give the volunteer support staff more clues on how to help you. Also, your account email address is set to an email address on the domain that is hosted with us. This is the hosting equivalent of locking your spare car keys inside your car. We strongly recommend changing your account email address to a reliable external email provider because if we need to send a password reset or verify your ownership we will send it to your contact email address and if you can't access your contact email address because you can't access your account then you will simply lose your account and you will lose all of your files.

Java is not currently available on any hosting accounts. You can read more about that here: https://wiki.helionet.org/Java_JSP However, there was a recent fundraiser to raise money to build a new server named Stevie that will have Java. If you would like to be added to the list of Java beta testers, once the server is built and open for testing, you could donate $35 USD (or more if you also want to upgrade your storage): https://donorbox.org/rebirth-of-stevie Another option would be that you could get a VPS, and install Java on it. There are a range of VPS plans, all of which have a 10% discount if you pay for 6 months up front: https://heliohost.org/vps/

The duplicate account issue has been resolved here: https://helionet.org/index/topic/64431-solved-request-unsuspension/#comment-289806 I'm marking this thread as [Solved], please create a new thread for any new support requests. Thanks! 🙂

The only way to completely remove Laravel is with an account reset, as you mentioned above. Because account resets are destructive, we recommend creating an account backup, and downloading it to your local machine, before asking for an account reset. If you just make an account backup and leave it in Plesk, it will be wiped out of Plesk during the reset process. We've had users confused about this before so the importance of actually downloading the backup to keep it safe outside of Plesk is something I like to mention. You can read more about how to make an account backup here: https://wiki.helionet.org/Account_Backups Once you've downloaded the backup, please let us know when you're ready for the account reset and we can start that process for you. 🙂

Marking as [Solved] since no further issues have been reported. 🙂

The mozshops.store (which automatically works with the www prefix as well) was added for you on May 20th. The wildcard prefix is not supported. You can have up to 10 subdomains/domains on your account, so please let us know if you need more added. 🙂

It seems this has been resolved in another thread here: https://helionet.org/index/topic/64513-solved-add-new-domain-to-my-account-carloceli23/ Marking as [Solved]. 🙂 Please create a new thread for any further support requests and we'll be happy to help!

Your betograf.cl domain is not a subdomain of elrincondelaweb.cl. A subdomain of elrincondelaweb.cl would be something like "myawesomesubdomain.elrincondelaweb.cl". Inside Plesk, you will see an httpdocs folder for your elrincondelaweb.cl domain, because that's your main domain. Because of how Plesk works, your files for your 2nd domain of betograf.cl will be inside a folder named "betograf.cl" but this doesn't mean they're in any way related to the main domain. Right now, both domains already have the ability to be managed independently. We can definitely remove the main elrincondelaweb.cl domain for you if you want. The steps we need to take to accomplish this will be: 1) Remove (for now) the betograf.cl addon domain, which will delete the folder for it (and all content) within Plesk. 2) Switch your current main domain of elrincondelaweb.cl to be the new main domain betograf.cl instead. This will delete all the files related to elrincondelaweb.cl completely. 3) You will then have a fresh empty folder in httpdocs to put your files for main domain betograf.cl which you will need to rebuild. Since a main domain change involves data loss, please make sure you create an account backup and downlad the backup to your local machine first. You can read about how to create and download backups of your account here: https://wiki.helionet.org/Account_Backups#Making_Your_Own_Manual_Account_Backup You can read more about what's involved with changing your main domain here: https://wiki.helionet.org/Changing_Your_Main_Domain If you still want to change your main domain to betograf.cl and get rid of elrincondelaweb.cl after you have made your backup, please let us know and we can make the changes for you.

See https://helionet.org/index/topic/64496-solved-reactivate-the-original-account-associated-with terhorsticloudcom/

This support request is being escalated to our VPS admins who will be able to assist you. 🙂

The forum Report button is not to be used to try to get quicker attention on your posts, it is to Report forum infractions. All helpers are unpaid volunteers who donate their time to assist others. Pinging all of us with a false forum Report is disrespectful to our time and spams everyone for no good reason. For support response timelines (SLAs and ETAs), see: https://wiki.helionet.org/ETA For guidance on where and how to ask for help, see: https://wiki.helionet.org/FAQ#Where_do_I_ask_for_help? To understand how Community-Powered Technical Support works, visit: https://wiki.helionet.org/FAQ#How_does_community-powered_support_work?

Please do not create duplicate forum threads for the same issue. All helpers are unpaid volunteers who donate their time to assist others. Asking the same question in multiple posts can lead to wasted effort and slower support. For guidance on where and how to ask for help, see: https://wiki.helionet.org/FAQ#Where_do_I_ask_for_help? For support response timelines (SLAs and ETAs), check: https://wiki.helionet.org/ETA Posting the same question multiple times may delay answers to your request. Your query will be dealt with under the other post you created for the same reason. Please ensure you check there for updates: https://helionet.org/index/topic/64524-suspicious-login-detected/#comment-290135 Locking this duplicate request.

We appreciate your attention to the Terms of Service. 🙂 If you had used the Account Move button from the Dashboard (https://heliohost.org/dashboard/move/) your account would have been automatically moved without the risk of having the 2 accounts, but it's no big deal, we can move your account manually. I have cancelled the Tommy invite that was emailed to your .hm email address, and started the account move process now. You will receive an email when the move has been completed. Please also make sure to check your spam folder. Your username (and the email address on your account that you should check for the Account Move confirmation email) will be the same as you had on Johnny. If you want to change your email address to the .hm one, you can do this inside Plesk once the move has finished. Please note that it can take up to an hour for the email change to be reflected inside Plesk, if you do change this info. Since there is a risk of data loss when accounts are moved, I made a full account backup for you before I started the account move process. If you need any old files, you can download the backup here: https://heliohost.org/backup If you're not sure how to extract the backup files, please follow our how-to guide here: https://wiki.helionet.org/Account_Backups Please let us know if we can help with anything else. 🙂 For future users who may see this thread: For account moves, please check out https://wiki.helionet.org/Moving_Your_Account

Please do not create duplicate forum threads for the same issue. All helpers are unpaid volunteers who donate their time to assist others. Asking the same question in multiple posts can lead to wasted effort and slower support. For guidance on where and how to ask for help, see: https://wiki.helionet.org/FAQ#Where_do_I_ask_for_help? To understand how Community-Powered Technical Support works, visit: https://wiki.helionet.org/FAQ#How_does_community-powered_support_work? For support response timelines (SLAs and ETAs), check: https://wiki.helionet.org/ETA Posting the same question multiple times may delay answers to your request. Please follow replies to your initial query here: https://helionet.org/index/topic/64508-suspended-oktavaokt/#comment-290090 Locking this duplicate request.

I've added that domain to your account for you. Please note that it may take up to 2 hours for the domain change to take effect. If after a full 2 hours it doesn't work on your side, please make sure you clear your web browser cache: https://wiki.helionet.org/Clear_Your_Cache

You're welcome! 🙂 A VPS is counted separately from the shared hosting plans. You can only have 1 account on Tommy or Johnny, but as many VPS on top of that as you want.

I've added that domain to your account for you. Please note that it may take up to 2 hours for the domain change to take effect, and it will not work until you set up your DNS with your domain registrar. To configure your DNS, please see the steps provided on our Wiki to either set NS records pointed at the HelioHost nameservers, or create A/AAAA records and point them to your server's IPv4/IPv6 address: https://wiki.helionet.org/Addon_Domains#Custom_Addon_Domains If after a full 2 hours it doesn't work on your side, please make sure you clear your web browser cache: https://wiki.helionet.org/Clear_Your_Cache

I've unsuspended the momfitness account, please give it a few minutes to get back up and running.

Please find the answer to your query here: https://helionet.org/index/topic/64481-hh418161-create-a-new-domain-name-for-a-laravel-website/#findComment-289983