KazVee

We added that domain to your account for you yesterday, in this thread and by changing your registrar config to point to the HelioHost nameservers (ns1.heliohost.org and ns2.heliohost.org) that's all you need to do to host the site with us. In fact when I check that site now, I see the default contents, so if you login to Plesk you should see a folder for the domain inside your home directory. I'm not sure what else you mean about needing DNS set up. Do you mean you want SPF, DKIM, and DMARC records set up for email, like we say we can do for you on this page? Please could you give us a little more information about what you need done, and we'll be happy to try to help.

I've added that domain, and the go subdomain, to your account for you. Please note that it may take up to 2 hours for them to fully work. If after a full 2 hours they don't work on your side, please make sure you clear your web browser cache: https://wiki.helionet.org/Clear_Your_Cache In the meantime, please make sure you configure DNS for them. You can either: Set NS records pointed to the HelioHost nameservers: `ns1.heliohost.org` and `ns2.heliohost.org`, or Manually create DNS records: Add an A record (IPv4) pointing to your server's IPv4 address. Add an AAAA record (IPv6) pointing to your server's IPv6 address. To find the correct IPs, please go to: Login > Plesk > Websites & Domains > [domain name] > and check at the bottom of the page. The "webmail" subdomain is reserved for Plesk's Roundcube. If you planned to use a different service, we recommend using your account's server name ('tommy.heliohost.org') as the host address anyway. You can view our email accounts guidance page for more details, but please let us know if you have any questions.

Glad to hear, I'll mark this [Solved] as requested then. 🙂 Please give us a shout (by making a new thread) if you need help with anything else.

Hello! There's currently no option for private support of any kind. There's been discussions about offering private support, but if it is implemented, private support will likely be a paid service since it ties up an admin's time and prevents other users from assisting. There is currently no ETA on if or when private support may be offered. When users need to provide details they don't want kept public on the forum forever, I've seen them go back and edit the info out of their posts, once the admins have used it to make whatever changes are needed. Maybe this would work for you as an alternative to waiting for private paid support to be implemented? As for your Cloudflare question, we have a guide here on using CF to manage DNS: https://wiki.helionet.org/Cloudflare_DNS_Records I can't comment if it's easier or not, but I've noticed a few users who were new to DNS management and able to use CF without any problems. It seems pretty straightforward to set up and I believe CF have good help documents if you get stuck. Edit: I didn't see Wolstech had already replied before I typed this up 😄 I'll leave it in case the links are still helpful.

This support request is being escalated to our root admins.

I've added that domain to your account for you. Please note that it may take up to 2 hours for your new domain to fully work. If after a full 2 hours it doesn't work on your side, please make sure you clear your web browser cache: https://wiki.helionet.org/Clear_Your_Cache In the meantime, please make sure you configure DNS for the new domain, as you did for your main domain.

This support request is being escalated to our root admins.

This support request is being escalated to our root admins.

Thank you very much for confirming. I've removed the [Solved] tag for clarity, if this is not yet solved.

It seems this query has been resolved in the duplicate thread here: https://helionet.org/index/topic/63378-solved-dns-set-up/ I will therefore mark this thread as [Solved] but please do not hesitate to raise a new request if we can offer you any further technical assistance.

Hestia is indeed supported on our system, as confirmed here: https://helionet.org/index/topic/63376-krydos-vps-121-reinstall-oscancellation/#findComment-285669 We also mention the option to have Hestia installed in our Wiki guidance page here: https://wiki.helionet.org/FAQ#How_do_I_request_a_VPS_rebuild? That page also confirms that KeyHelp, another free web-based control panel, is also supported by our system. You can read more about the volunteer-run support model at HelioHost here: https://wiki.helionet.org/ETA Since this issue was resolved in the duplicate thread linked above, I will mark this one as [Solved] but please do not hesitate to create a new request for help if we can offer you any further technical assistance.

We accept payment with debit or credit cards, where PayPal acts as the payment processor for the card transaction but users do not need a PayPal account to signup. You may need to check with the card issuer to find out why it is being declined. We do have many users from Türkiye who are on the Tommy server, so it's possible to sign up for an account from your country with debit/credit. You may need to try with a different card.

Hello, yes that IP is dedicated to your VPS. We have a DNS Record Management section in our Wiki that may come in handy for you. If you have a more specific query about DNS setup, please let us know and we'll be happy to help.

The score changes for me too when I check the report link you shared. I saw it at 9/10 and then I refreshed the page and it went to 7/10. I don't know why it's happening but figured I'd pop a note here so you know it's not only you seeing this happen! It seems the content of the email message you sent was basically just "testing", and this can cause a lower score because of the message contents. You should have better luck getting 10/10 with a message that looks real. If you send out a regular newsletter or something, then try using some text from one of those. It doesn't have to be a long message, I think I've gotten 10s with just a quick pretend "reminder of tomorrow night's shopping plans and a list of items to buy" or something like that, that looks like a genuine non-test email. I can't remember the limit per day that we can use the mail-tester site, but I remember I got limited because I tried too often, so my suggestion would be to wait for more help with that -3 section first, and then if you're asked to send another test email, make sure it has a real-looking message inside it as well.

Please do not create multiple posts for the same request. You have received two answers to your original request: here and here. Please read both the answers you were given. You can post any replies in the other thread. Thanks!

I'll check it out, thanks for sharing! RSS feeds are one of those things I heard about and thought it'd be cool to use but then just never did. 😄 I didn't really even know they were still popular, so maybe I'll finally get one set up for myself.

I've added that domain to your account for you. Please note that it may take up to 2 hours for your new domain to fully work. If after a full 2 hours it doesn't work on your side, please make sure you clear your web browser cache: https://wiki.helionet.org/Clear_Your_Cache In the meantime, please make sure you configure DNS for the new domain. You can either: Set NS records pointed to the HelioHost nameservers: `ns1.heliohost.org` and `ns2.heliohost.org`, or Manually create DNS records: Add an A record (IPv4) pointing to your server's IPv4 address. Add an AAAA record (IPv6) pointing to your server's IPv6 address. To find the correct IPs, please go to: Login > Plesk > Websites & Domains > [domain name] > and check at the bottom of the page.

I don't know about free RSS readers, but I did a quick test with a php file and got a test website up with the latest news inside a footer. I limited it to the last 5 news posts since it seemed like enough, but this could be edited. This may be an option for you, since it doesn't need any RSS reader service? This is the little blue footer at the bottom: To build this, I made an .htaccess file with this inside: <IfModule mod_headers.c> SetEnvIf Origin "https://my-website.heliohost.us" CORS_ALLOWED Header set Access-Control-Allow-Origin "https://helionet.org" env=CORS_ALLOWED Header set Access-Control-Allow-Methods "GET" env=CORS_ALLOWED Header set Access-Control-Allow-Headers "Content-Type" env=CORS_ALLOWED </IfModule> Then I made a get-feed.php file with this inside: <?php $cacheFile = 'rss_cache.xml'; $cacheTime = 1800; if (@file_exists($cacheFile) && (filemtime($cacheFile) + $cacheTime > time())) { $response = file_get_contents($cacheFile); } else { $response = @file_get_contents('https://helionet.org/index/rss/1-news.xml'); if ($response === FALSE) { die('Error fetching the RSS feed.'); } file_put_contents($cacheFile, $response); } header('Content-Type: application/rss+xml'); echo $response; ?> And usually I'd move the styling out into a separate file, but for now it's all inside index.html: <!DOCTYPE html> <html lang="en"> <head> <meta charset="UTF-8"> <meta name="viewport" content="width=device-width, initial-scale=1.0"> <title>Website with News Footer</title> <style> body { display: flex; flex-direction: column; height: 100vh; margin: 0; padding: 0; } .content { flex-grow: 1; padding: 0 20px; } footer { background-color: #d0fefe; padding: 10px; text-align: center; font-family: Arial, sans-serif; display: flex; flex-direction: column; align-items: center; margin-top: 10px; font-size: 16px; } #rss-news { display: flex; flex-direction: row; gap: 15px; justify-content: center; flex-wrap: wrap; margin-top: 10px; } #rss-news div { text-align: center; font-size: 14px; line-height: 1.5; } #rss-news a { text-decoration: none; color: #0073e6; font-weight: bold; font-size: 14px; } #rss-news a:hover { text-decoration: underline; } #rss-news small { color: #666; font-size: 12px; } h4 { font-size: 16px; margin-bottom: 10px; } </style> </head> <body> <div class="content"> <h1>Welcome to My Website</h1> <p>This is the main content of the website.</p> </div> <footer> <h4>Latest HelioHost News</h4> <div id="rss-news"> </div> </footer> <script> const rssUrl = 'get-feed.php'; fetch(rssUrl) .then(response => response.text()) .then(data => { const parser = new DOMParser(); const xmlDoc = parser.parseFromString(data, "application/xml"); const items = xmlDoc.querySelectorAll("item"); const newsContainer = document.getElementById("rss-news"); let newsHTML = ""; items.forEach((item, index) => { if (index < 5) { const title = item.querySelector("title").textContent; const link = item.querySelector("link").textContent; const pubDate = item.querySelector("pubDate").textContent; const formattedDate = new Date(pubDate).toLocaleString("en-US", { year: 'numeric', month: 'short', day: 'numeric', hour: '2-digit', minute: '2-digit' }); newsHTML += ` <div> <a href="${link}" target="_blank">${title}</a> <br><small>${formattedDate}</small> </div> `; } }); newsContainer.innerHTML = newsHTML; }) .catch(error => { console.error('Error fetching RSS feed:', error); const newsContainer = document.getElementById("rss-news"); newsContainer.innerHTML = "<p>Unable to load the latest news. Please try again later.</p>"; }); </script> </body> </html> You could probably make it look a lot better but I liked the idea of a "latest news" embed in a footer for those who wanted to have it on their page!

On the new Wiki, there are 2 links in the footer to see latest news, too. The Announcements link goes to the forum's News section, and there's also an RSS Feed link. I don't use an RSS reader myself but I think this link could be added into an existing RSS reader to get the latest HelioHost news along with the other news topics people follow in their reader. If you try to use the RSS feed, please let us know how it works for you, it'd be great to have another example to show people how they can stay up to date with what's happening at HelioHost. 🙂

I've changed the main domain on your account for you. Please note that it may take up to 2 hours for your new domain to fully work. If after a full 2 hours it doesn't work on your side, please make sure you clear your web browser cache: https://wiki.helionet.org/Clear_Your_Cache In the meantime, please either: - Point your domain to the HelioHost nameservers: `ns1.heliohost.org` and `ns2.heliohost.org`, or - Create an A or AAAA record and point it to the IP address for the server you're on. You can find the IP address to use inside Plesk > Websites & Domains > [domain name] > and check at the bottom of the page. Please note there is a risk of data loss when main domains are changed, so I made a full backup for you before I made the changes, in case you need any files from the old domain. You can download the backup here: https://heliohost.org/backup If you're not sure how to extract the backup files, please follow our how-to guide here: https://wiki.helionet.org/Account_Backups

Hello! I just installed Nextcloud (using Softaculous) on my test account and I can replicate the issue of not being able to login. I've flagged it in our staff channel, along with the error logs I'm seeing. Here is a link explaining how to view error logs on your account, I figured I'd share it since it's just good to know how to do anyway: https://wiki.helionet.org/View_Error_Logs If you do have a look at your logs, if you see anything different than the errors I get below, please let us know. But for right now I think it's safe to say it's not an issue isolated to your account, so we'll look into it and post more updates when we can.

Hi Atiq! I've added those 2 domains for you. Please note that it may take up to 2 hours for them to fully work. If after a full 2 hours they don't work on your side, please make sure you clear your web browser cache: https://wiki.helionet.org/Clear_Your_Cache

I didn't have issues the last time I installed Nextcloud with Softaculous, but now that you've requested an account reset it's not possible to troubleshoot the issue further. I'll mark this thread as [Solved] since no further action is possible, but once you have recreated your account, if you have trouble with anything please create a new support request thread.

I've reset your account as requested. You should receive an email shortly so you can take the next steps to recreate it. I made a backup before the reset, so if you discover you need any of your old files after all, you can download the backup here: https://heliohost.org/backup If you're not sure how to extract the backup files, please follow our how-to guide here: https://wiki.helionet.org/tutorials/plesk/account-backups

I've escalated this request so a root admin can delete the files and database you mentioned to get you back under the account limit again. Once they've done so, they'll update this thread to let you know.