KazVee

That's good news! 🙂 I'll mark this as [Solved] then, but please let us know if the issue happens again and we'll be happy to check into it.

I have added blood.msbsu.com. Please note that it may take up to 2 hours for your new domain to fully work. If after a full 2 hours it doesn't work on your side, please make sure you clear your web browser cache: https://wiki.helionet.org/misc/clear-your-cache I removed dev.hhfn.org.bd as requested. Since deleting domains deletes the files for that domain, I made a full backup for you before I made the changes, in case you need any files from the old domain. You can download the backup here: https://heliohost.org/backup If you're not sure how to extract the backup files, please follow our how-to guide here: https://wiki.helionet.org/tutorials/plesk/account-backups To remove and re-add the next.msbsu.com domain would only risk deletion of the files in that folder and make the domain inaccessible for up to 2 hours. If you're trying to free up space in that domain's files, please delete them manually.

This support request is being escalated to our root admins who can delete both your forum accounts for you.

It's no trouble at all, thanks for understanding why we need to verify identity. Your hosting account has now been deleted. If you also want your forum account(s) deleted, please let us know. I guess you could add posts from each one to this thread, and we can escalate to get the forum accounts deleted too, if you wish. Thank you for using HelioHost. 🙂

The email address of this forum account doesn't match the any of the email addresses on our hosting accounts. In order to prevent people from pretending to be others and deleting accounts, we need to confirm your identity first. It looks like you have 2 forum accounts, so it's the other one you need to post from, please. Or you could email your deletion request to 'support@heliohost.org' from the email address associated with your hosting account. If you forget what that is, please login to Plesk and at the top right, click on your Username and go to: Edit Profile > My Profile > General > External email address

I just installed MediaWiki, myBB, and SitePad successfully using Softaculous on my Johnny account. If you let us know what specific package(s) you're trying to install, we may be able to offer more targeted troubleshooting guidance.

Root admins are the only ones with access to the /tmp/ folder, but until one of them has a chance to check for you, something you could try is to set the Passenger environment to 'Development' using the steps on this page. It will offer more detailed error messages from Passenger that might shed more light on what is happening.

I guess they changed their mind about wanting the .my domain as the main one, but since both domains are back on the account I'll mark this as solved.🙂

Domain swaps between main domain and addon domain like this will delete all your files. Since you want an account reset anyway, the best order to do things in is to do the account reset first. When you reactivate your fresh account, just enter muj.my as the domain you want to use. Then once the account is set back up, please ask us to add adi.helioho.st as the addon domain for you. I've reset your account as requested. You should receive an email shortly so you can take the next steps to recreate it. I made a backup before the reset, so if you discover you need any of your old files after all, you can download the backup here: https://heliohost.org/backup If you're not sure how to extract the backup files, please follow our how-to guide here: https://wiki.helionet.org/tutorials/plesk/account-backups

I am asking you a 2nd time not to post the same question multiple times on the forum. You have already asked this question, please refer here: https://helionet.org/index/topic/63170-morty-plan-planning-method/

I am asking you a 2nd time not to post the same question multiple times on the forum. The new topic, that you created after you were asked the first time (https://helionet.org/index/topic/63171-how-is-morty-plan-charged), has been closed with a reference to this thread.

Please do not post the same question multiple times in the forum. I have merged the questions into a single place.

I've added that domain to your account for you. It's not possible to add wildcards, but you can have have up to 10 domains in total (including addon domains, subdomains, and aliases (parked domains)), for free on your account, so please let us know if you want any more added. 😺 Please note that it may take up to 2 hours for the new domain to fully work. If after a full 2 hours it doesn't work on your side, please make sure you clear your web browser cache: https://wiki.helionet.org/misc/clear-your-cache In the meantime for the domain to work, please either: Point your domain to the HelioHost nameservers: `ns1.heliohost.org` and `ns2.heliohost.org`, or Create A or AAAA records and point them to the IP addresses for the server you're on. You can find the IP address to use inside Plesk > Websites & Domains > [domain name] > and check at the bottom of the page.

All HelioHost staff are volunteers who help out in our free time. If we have less free time because of other things (work, school, family, etc.) in life, that means we have less free time to respond to requests here. You can read more about the support structure of HelioHost, and why we do not offer ETAs like for-profit companies, at this link: https://wiki.helionet.org/hosting/repair-times#all-heliohost-staff-are-volunteers I believe the guidance is that if it's been 24 hours since a request was made, you can follow up on it with a reminder in case it was accidentally missed, but this is entirely dependent on staff having some spare free time to pick up a request.

I've escalated your request to the root admins who can change your username for you. 🙂

I've changed the main domain on your account for you. Please note that it may take up to 2 hours for your new domain to fully work. If after a full 2 hours it doesn't work on your side, please make sure you clear your web browser cache: https://wiki.helionet.org/misc/clear-your-cache Please note there is a risk of data loss when main domains are changed, so I made a full backup for you before I made the changes, in case you need any files from the old domain. I know it's only quite new but just in case, you can download the backup here: https://heliohost.org/backup If you're not sure how to extract the backup files, please follow our how-to guide here: https://wiki.helionet.org/tutorials/plesk/account-backups

This was resolved earlier today in Discord so I will mark the thread as [Solved], but please raise a new request if you get stuck. Please note that it is sufficient to raise a request in one place only to avoid duplication of effort, since all support is done by volunteers who help out in our free time. For reference for anyone else searching the forums with this issue: Linux is case sensitive, so Mysql.php and mysql.php are different files, and we can see in the error message that the system could not find the file named Mysql.php with a capital M. We have a troubleshooting page in our Wiki that covers Linux case sensitivity issues, for more details: https://wiki.helionet.org/common-errors/linux-case-sensitivity

Subdomains worked for the apps I tested (Drupal, Joomla, phpBB, and Grav) so it may be a solution that works well for you. I installed Sitejet on my main domain, and installed Drupal and phpBB into separate subdomains I'd made for them. Then, when I updated the Sitejet website, even though it did give me the "Are you sure you want to remove files in the document root of your domain.helioho.st domain in order to publish the website?" warning message, I clicked on the "Yes, remove" button and proceeded with the publish. When I went back to to check on my apps in their subdirectories, they were still fine. I also uninstalled the apps out of the subdirectories, reinstalled them, and made a bunch of updates to my Sitejet site on the main domain. I also uninstalled those 2 apps and installed Joomla and Grav in my subdomains instead, then updated Sitejet a bunch more, and the apps in their subdomains were still fine. If you'd like to try with apps in subdomains, let us know the subdomain names you want, and we can add them for you. Before adding subdomains though, just to remove any possible residual install/uninstall/config files, you might want to ask for an account reset first. Then after the account is reset back to defaults, you could ask us to add subdomains for you. This is optional, but I only mention it because that's what I'd do to start with a clean slate. Edit to add: I forgot to comment on this earlier. That feature is called Directory Indexing (or Directory Listing). If you don't want to see the list of files, you can create your own empty index.html file inside the httpdocs folder and it'll just show a blank page instead of the folders/files listings. You can read more about Directory Indexing here: https://wiki.helionet.org/tutorials/plesk/create-website#directory-index

I had this happen too, I uninstalled Drupal and selected all 3 options to Remove Directory, Remove Database, and Remove Database User, to make sure it was a complete uninstall. However when I went to reinstall Drupal, after hanging a long time at the 95% mark, it told me something about things already existing (I forget the exact message). To get around this, I had to go into Custom Install > Advanced Options and change the Database Name and Table Prefix to something else. The 'already exists' message might have been because we were trying to reinstall right away. On the hosting servers, Apache is restarted every 2 hours and might do some cleanup processes at that time. We might not have gotten the 'already exists' message if we'd tried after the server restart, but I can only speculate. I got things to work in the order below, but it's not a good long-term plan because it involves never updating the Sitejet page ever: 1. Use Sitejet and add links to domain.helioho.st/drupal and domain.helioho.st/phpbb which do not exist yet. 2. Install Drupal into /drupal and phpBB into /phpbb folders. 3. Everything works fine until you want to update the Sitejet site and republish it, because the publish will wipe out the /drupal and /phpbb folders. 😒 It depends how much you want to use Sitejet instead of making your own custom index.html page I guess. Sitejet is definitely the culprit here. I've just created subdomains for Drupal and phpBB on my test account, and I'll repeat the steps to see if a Sitejet update and republish will wipe things out in the subdomain folders, too. It takes 2 hours for subdomains to work fully, but I'll test more later today.

1. I just tested this on my account the quicker way, with 2 random Softaculous apps installed into folders (since subdomains can take up to 2 hours to fully work.) I installed Drupal in 'domain.helioho.st/drupal' folder and phpBB inside 'domain.helioho.st/phpbb'. This left my 'httpdocs' folder free for me to create my own 'index.html' file and just add links to both folders, so I can have a homepage on my domain and link it to my apps installed in folders on my domain. If you prefer you could request that we add subdomains for you, and install the Softaculous apps into those. Then you'd just link from your regular website to the subdomains for the app you want to link to. Some apps really don't like being installed into subdomains though, so you may need to do some trial and error for this to make sure it works with whatever you plan to install. 2. Inside Softaculous, at the top right, the 5th icon from the left looks like a filing box, when you hover your mouse over you should see 'All Installations'. If you click on that, it'll show you everything you have installed in Softaculous for that domain. You can click on the little red trashcan icon to delete anything you need to, and reinstall. There's also a pencil icon to edit installation details that you could try. (I've never used the edit feature myself, because I personally prefer a delete and reinstall approach.) Edited to add: I've never used Sitejet, so I'll play around with that next. I don't understand why it'd have overwritten your 2 apps, but I'll see what happens to my test installs next and do a little more digging.

I can't see which version of PHP you're using between both those domains, but this page explains how you can check (and update the award-radio one if needed): https://wiki.helionet.org/features/php#change-php-version Please note it can take up to 2 hours for a PHP version change to take effect. You can check your server logs by following the steps here: https://wiki.helionet.org/tutorials/plesk/view-error-logs and hopefully the logs will give you more of an idea on what the issue is. Let us know what the logs say and we can try to dig into it further for you.

We've done some admin work and have freed up your preferred domain for (4) "waken.helioho.st" and added it to your account. Please allow up to 2 hours for it to work fully. I've removed the "waken-eg.helioho.st", but since there is a risk of data loss when main domains are changed, I made a full backup for you before I removed the domain, in case you'd already added files to the "waken-eg" folder. If needed, you can download the backup here: https://heliohost.org/backup If you're not sure how to extract the backup files, please follow our how-to guide here: https://wiki.helionet.org/tutorials/plesk/account-backups

Thanks for clarifying! I've now also added: (1) "award-radio.helioho.st" (4) "waken-eg.helioho.st" The 2 hour timeframe starts now for those. We don't currently offer paid support, all support is provided by volunteers in the community. I believe paid support is something that is being looked into eventually, but there's no specific timeframe for that, because we do not offer ETAs. If you need a hand with website importing, you can either post a topic in the forum to ask for help or visit our Discord server where there's usually someone around who'll be happy to try and help you out. 🙂

I have added: (2) "award-sci.helioho.st" (3) "award-edu.helioho.st" (6) "pg.helioho.st" For (5) "award-helioho.st", I assume you meant a dot before helioho.st and not a dash, so I've also added "award.helioho.st" Please note that it may take up to 2 hours for your new domains to fully work. If after a full 2 hours it doesn't work on your side, please make sure you clear your web browser cache: https://wiki.helionet.org/misc/clear-your-cache Unable to add: (1) "award-radio" has not been added, because we need to know if the domain you have ends with .com or .net, etc. Please let us know and we can add it for you. (4) "waken.helioho.st" is not available, please let us know which alternatives you'd like us to check.

I've changed the main domain on your account for you. Please note that it may take up to 2 hours for your new domain to fully work. If after a full 2 hours it doesn't work on your side, please make sure you clear your web browser cache: https://wiki.helionet.org/misc/clear-your-cache In the meantime, please either: - Point your domain to the HelioHost nameservers: `ns1.heliohost.org` and `ns2.heliohost.org`, or - Create an A record and point it to the IP address for the server you're on. You can find the IP address to use inside Plesk > Websites & Domains > [domain name] > and check at the bottom of the page. Please note there is a risk of data loss when main domains are changed, so I made a full backup for you before I made the changes, in case you need any files from the old domain. You can download the backup here: https://heliohost.org/backup If you're not sure how to extract the backup files, please follow our how-to guide here: https://wiki.helionet.org/tutorials/plesk/account-backups