KazVee

I've added that domain to your account for you. Please note that it may take up to 2 hours for the domain change to take effect. If after a full 2 hours it doesn't work on your side, please make sure you clear your web browser cache: https://wiki.helionet.org/Clear_Your_Cache

Hello! We have some details in our Wiki about how to change your email address, please give this a try: https://wiki.helionet.org/FAQ#How_do_I_change_the_contact_email_address_on_my_account?

This support request is being escalated to our root admins.

I've added those subdomains to your account for you. Please note that it may take up to 2 hours for the domain changes to take effect, and they will not work until you set up your DNS with your domain registrar. To configure your DNS, please see the steps provided on our Wiki to either set NS records pointed at the HelioHost nameservers, or create A/AAAA records and point them to your server's IPv4/IPv6 address: https://wiki.helionet.org/Addon_Domains#Custom_Addon_Domains If after a full 2 hours they don't work on your side, please make sure you clear your web browser cache: https://wiki.helionet.org/Clear_Your_Cache

This support request is being escalated to our root admins.

I've added that domain to your account for you. Please note that it may take up to 2 hours for the domain change to take effect. As you've already set up your DNS with your domain registrar, there's nothing else you need to do. If after a full 2 hours it doesn't work on your side, please make sure you clear your web browser cache: https://wiki.helionet.org/Clear_Your_Cache

I've added those domains to your account for you, and you're now at the Johnny server limit of 5 maximum. Please note that it may take up to 2 hours for the domain changes to take effect, and they will not work until you set up your DNS with your domain registrar. To configure your DNS, please see the steps provided on our Wiki to either set NS records pointed at the HelioHost nameservers, or create A/AAAA records and point them to your server's IPv4/IPv6 address: https://wiki.helionet.org/Addon_Domains#Custom_Addon_Domains If after a full 2 hours they don't work on your side, please make sure you clear your web browser cache: https://wiki.helionet.org/Clear_Your_Cache

This support request is being escalated to our root admins.

You're welcome! Please let us know (in a new thread) if we can help with anything else!

I've reset your account as requested. You should receive an email shortly so you can take the next steps to recreate it. I made a backup before the reset, so if you discover you need any of your old files, you can download the backup here: https://heliohost.org/backup If you're not sure how to extract the backup files, please follow our how-to guide here: https://wiki.helionet.org/Account_Backups

Hello! I've made sure to share your wonderful feedback on the service with the rest of the staff, thank you! 🙂 I've now added that domain to your account for you. Please note that it may take up to 2 hours for the domain change to take effect, and it will not work until you set up your DNS with your domain registrar. To configure your DNS, please see the steps provided on our Wiki to either set NS records pointed at the HelioHost nameservers, or create A/AAAA records and point them to your server's IPv4/IPv6 address: https://wiki.helionet.org/Addon_Domains#Custom_Addon_Domains If after a full 2 hours it doesn't work on your side, please make sure you clear your web browser cache: https://wiki.helionet.org/Clear_Your_Cache For the SSL, you can adjust the settings in Plesk. Please have a look at our Wiki page which will take you through the steps on how to set it up: https://wiki.helionet.org/SSL_Certificate_Problems#Installing_a_Let's_Encrypt_SSL_Certificate

Thank you for the donation! 🙂 I see that the larger storage limit now shows on your account, so I'll mark this as Solved. Please let us know (in a new request thread) if we can help with anything else.

This support request is being escalated to our root admins.

Looks like this was also asked for and completed over Discord. Please do not create duplicate requests for the same issue. All helpers are unpaid volunteers who donate their time to assist others. Some staff are more active on the forums, some are more active on Discord, some are more active answering the support email inbox, and so on. Asking the same question in multiple places across the different platforms that the unpaid volunteers donate their time on to help users can lead to wasted effort and slower support timescales. For guidance on where and how to ask for help, see: https://wiki.helionet.org/FAQ#Where_do_I_ask_for_help? To understand how Community-Powered Technical Support works, visit: https://wiki.helionet.org/FAQ#How_does_community-powered_support_work? For support response timelines (SLAs and ETAs), check: https://wiki.helionet.org/ETA Posting the same question multiple times on multiple platforms (Discord, forums, email, etc.} may delay answers to your request.

I've added that domain to your account for you. Please note that it may take up to 2 hours for the domain change to take effect. If you've already set up DNS with your domain registrar then there's nothing else you need to do. If after a full 2 hours it doesn't work on your side, please make sure you clear your web browser cache: https://wiki.helionet.org/Clear_Your_Cache

This support request is being escalated to our root admins. By the way, on the internet, using all caps is often used as a symbol of shouting. The post subject line would still be easy enough to read with conventional capitalization used. If for some reason you cannot turn your caps lock off, please make sure to mention it it when you post, otherwise it can give the impression that you're trying to yell at the unpaid volunteer staff who donate their free time to help users, and this may cause delays in receiving assistance.

You're welcome! 🙂 Please let us know (in a new request thread) if we can help with anything else!

Since you didn't specify the TLD, I guessed that since you already have the spmcoolnits domain ending with "heliohost.us" that you wanted the other to end the same as well. So I've now added shoonyacapital.heliohost.us to your account. To avoid staff having to guess and risk getting requests wrong, when asking to add domains in the future, please note that we need to know the full addon domain name you want, including the top-level domain (TLD): - If you're using HelioHost's domains, specify either helioho.st or heliohost.us - If you've purchased a custom domain, specify the TLD (such as .com, .net, etc.) You can read more about the information needed to add domains in our Wiki here: https://wiki.helionet.org/Addon_Domains#How_can_I_create_an_Addon_Domain? Please note that it may take up to 2 hours for the domain addition to take effect. If after a full 2 hours the new domain doesn't work on your side, please make sure you clear your web browser cache: https://wiki.helionet.org/Clear_Your_Cache

Your account was suspended because you exceeded your storage limit. You're at 1000.51 MB when the limit is 1000 MB. You have 3 options to regain access to your account: 1. You are able to regain access to your account immediately without waiting for an admin by increasing your account's storage space here: https://heliohost.org/dashboard/storage/ This storage space upgrade is good for the life of the account, and has no monthly cost. 2. Tell us which files you would like deleted and an admin can delete them for you to get you back under your current storage limit. If you're not sure which files are taking up all of your space an admin can provide a detailed storage space usage report for you. 3. We can also reset your account for you which deletes all files, deletes all settings, and restores your account back to the default state with 0 MB of storage usage. Please let us know if you would like to reset your account.

I've added that domain to your account for you. Please note that it may take up to 2 hours for the domain change to take effect, and it will not work until you set up your DNS with your domain registrar. To configure your DNS, please see the steps provided on our Wiki to either set NS records pointed at the HelioHost nameservers, or create A/AAAA records and point them to your server's IPv4/IPv6 address: https://wiki.helionet.org/Addon_Domains#Custom_Addon_Domains If after a full 2 hours it doesn't work on your side, please make sure you clear your web browser cache: https://wiki.helionet.org/Clear_Your_Cache

I've reset your account as requested. You should receive an email shortly so you can take the next steps to recreate it.

You're very welcome! 🙂 Please let us know (in a new request thread) if you need help with anything else!

I've added those domains to your account for you. Please note that it may take up to 2 hours for the changes to take effect. If you've already set up your DNS with your domain registrar then you don't need to do anything further. If after a full 2 hours they don't work on your side, please make sure you clear your web browser cache: https://wiki.helionet.org/Clear_Your_Cache

This support request is being escalated to our root admins.

Hello! I've reset your account as requested. You should receive an email shortly so you can take the next steps to recreate it. I made a backup before the reset, so if you discover you need any of your old files, you can download the backup here: https://heliohost.org/backup If you're not sure how to extract the backup files, please follow our how-to guide here: https://wiki.helionet.org/Account_Backups