KazVee

I've added that domain to your account for you. Please note that it may take up to 2 hours for the domain change to take effect, and it will not work until you set up your DNS with your domain registrar. To configure your DNS, please see the steps provided on our Wiki to either set NS records pointed at the HelioHost nameservers, or create A/AAAA records and point them to your server's IPv4/IPv6 address: https://wiki.helionet.org/Addon_Domains#Custom_Addon_Domains If after a full 2 hours it doesn't work on your side, please make sure you clear your web browser cache: https://wiki.helionet.org/Clear_Your_Cache

Back in May, webmail was disabled to fix the high number of 503 errors on Tommy. Most people don't use webmail, so having it enabled for every account was wasting resources. You can read more in the News article about it here: https://helionet.org/index/topic/64390-503-errors-update/ If you want to use webmail, you can re-enable it inside Plesk by going to: Login > Continue to Plesk > Mail > Mail Settings > [Your Domain] > Webmail > Select Roundcube > Ok Once you re-enable webmail, it will take up to 2 hours to get back up and running, since it needs an Apache restart. Edited to add: For other users who may find this post from a forum search, webmail on Johnny and Tommy servers is disabled by default but can be enabled by the user with the steps above.

I've added that domain to your account for you. Please note that it may take up to 2 hours for the domain change to take effect, and it will not work until you set up your DNS with your domain registrar. To configure your DNS, please see the steps provided on our Wiki to either set NS records pointed at the HelioHost nameservers, or create A/AAAA records and point them to your server's IPv4/IPv6 address: https://wiki.helionet.org/Addon_Domains#Custom_Addon_Domains If after a full 2 hours it doesn't work on your side, please make sure you clear your web browser cache: https://wiki.helionet.org/Clear_Your_Cache

Yes, you would need to use a different username for your VPS. If you absolutely want to use the username as you have now on Tommy for your VPS, we could reset your Tommy account for you, and then you could choose a new username for it.This would then free up the username to use on your VPS, but both usernames will still need to be different.

I've reset your account as requested. You should receive an email shortly so you can take the next steps to recreate it. I made a backup before the reset, so if you discover you need any of your old files, you can download the backup here: https://heliohost.org/backup If you're not sure how to extract the backup files, please follow our how-to guide here: https://wiki.helionet.org/Account_Backups

I've changed the main domain on your account for you and added all the subdomains. Please note that it may take up to 2 hours for the domain changes to take effect, and they will not work until you set up your DNS with your domain registrar. To configure your DNS, please see the steps provided on our Wiki to either set NS records pointed at the HelioHost nameservers, or create A/AAAA records and point them to your server's IPv4/IPv6 address: https://wiki.helionet.org/Addon_Domains#Custom_Addon_Domains If after a full 2 hours it doesn't work on your side, please make sure you clear your web browser cache: https://wiki.helionet.org/Clear_Your_Cache Since there is a risk of data loss when main domains are changed, I made a full account backup for you before I made the changes, in case you need any files from the old domain. You can download the backup here: https://heliohost.org/backup If you're not sure how to extract the backup files, please follow our how-to guide here: https://wiki.helionet.org/Account_Backups

I've added that domain to the account for you. Please note that it may take up to 2 hours for the domain change to take effect, and it will not work until you set up the DNS with the domain registrar. To configure the DNS, please see the steps provided on our Wiki to either set NS records pointed at the HelioHost nameservers, or create A/AAAA records and point them to the server's IPv4/IPv6 address: https://wiki.helionet.org/Addon_Domains#Custom_Addon_Domains If after a full 2 hours it doesn't work on your side, please make sure you clear your web browser cache: https://wiki.helionet.org/Clear_Your_Cache

We offer a Node tutorial that will guide you in setting up a basic app that runs over Passenger, which is the best way to not get your account suspended for high load when using Node. You can check it out here: https://wiki.helionet.org/Node.js If you need to check your server logs, they can be accessed here: https://wiki.helionet.org/View_Error_Logs

Users cannot yet add domains to their accounts. This is a feature that is planned for the future however there is no timescale for when it may be implemented. You can read more about the reason we cannot offer ETAs here: https://wiki.helionet.org/ETA In the meantime, admins can add domains to your account. I have added cuanin.ceee17.xyz to your account for you. Please note that it may take up to 2 hours for the domain change to take effect, and it will not work until you set up your DNS with your domain registrar. To configure your DNS, please see the steps provided on our Wiki to either set NS records pointed at the HelioHost nameservers, or create A/AAAA records and point them to your server's IPv4/IPv6 address: https://wiki.helionet.org/Addon_Domains#Custom_Addon_Domains If after a full 2 hours it doesn't work on your side, please make sure you clear your web browser cache: https://wiki.helionet.org/Clear_Your_Cache

I've reset your account as requested. You should receive an email shortly so you can take the next steps to recreate it.

You asked this via email yesterday and we answered you. All helpers are unpaid volunteers who donate their time to assist others. Asking the same question in multiple posts can lead to wasted effort and slower support. We told you here: Our root admins checked your account files, but didn't find anything obvious to remove. They noted that your WordPress site's uploads folder is taking up 870MB of space. Unless you wanted to donate to increase your account storage, the easiest fix would be that our root admins could delete the uploads folder for you. You could then reupload the pictures elsewhere and link to them from your site instead. You then asked about the cost of a storage increase, and our reply was here: The pricing is listed at the link we sent you previously: https://wiki.helionet.org/Donations_for_Increased_Storage Please let us know if this link did not work for you. The details provided on the Wiki page are: Users can increase storage on their Morty, Tommy, or Johnny account by making a one-time donation of $5 USD for each additional 1000 MB they wish to add. In this way, an account can be increased to a maximum of 7000 MB. The storage space, once increased, stays with your account forever. If you switch hosting plans, the storage transfers with your account. If you go inactive and your account is archived, the storage space will still be there years from now when you renew your account. How to Donate: To upgrade the storage space on your account, please visit: https://heliohost.org/dashboard/storage/ This process is fully automated, so you do not need to contact an admin to increase your storage space. In some countries, you can donate using a Debit or Credit Card, so PayPal will act as the card payment processor, but you will not need a PayPal account. If this option is available to you, after clicking on the yellow PayPal button, you should see the 'Donate with Debit or Credit Card' option. Crypto Donations: If you prefer to donate with crypto, please visit: https://heliohost.org/donate/ You can donate using the cryptocurrencies listed on the page. Please make sure you consider transaction fees/gas when sending, so it comes out to ~$5/1000MB. After making the crypto donation, please create a post in the Customer Service forum (https://helionet.org/index/forum/45-customer-service/?do=add) so the donation can be verified and your account storage increased. Make sure you provide: 1) Your username 2) The currency type 3) The transaction time 4) The transaction amount Crypto Verification Timescales: Please be aware that crypto donations can take time to verify. In the case of XMR and AEON, these can take several days to verify and are not recommended.

I've changed the main domain on your account for you. Please note that it may take up to 2 hours for the domain change to take effect, and it will not work until you set up your DNS with your domain registrar. To configure your DNS, please see the steps provided on our Wiki to either set NS records pointed at the HelioHost nameservers, or create A/AAAA records and point them to your server's IPv4/IPv6 address: https://wiki.helionet.org/Changing_Your_Main_Domain#Custom_Domains If after a full 2 hours it doesn't work on your side, please make sure you clear your web browser cache: https://wiki.helionet.org/Clear_Your_Cache Since there is a risk of data loss when main domains are changed, I made a full account backup for you before I made the changes, in case you need any files from the old domain and you have any issue with the backup you made yourself. You can download the backup here: https://heliohost.org/backup If you're not sure how to extract the backup files, please follow our how-to guide here: https://wiki.helionet.org/Account_Backups

An admin would need to add the domain to your account for you, in addition to you amending your DNS records with your domain registrar. Please let us know the full domain including TLD (such as .com, .net, etc.) and let us know if you want to Change Your Main Domain or keep your existing .helioho.st domain and add the new one as an Addon Domain. The steps to find the DNS records are provided on both those links, too. Once we have the full domain and confirmation of how you want it added (main / addon), we can make the changes for you. 🙂

I've reset your account as requested. You should receive an email shortly so you can take the next steps to recreate it. 🙂 I made a backup before the reset, so if you discover you need any of your old files, you can download the backup here: https://heliohost.org/backup If you're not sure how to extract the backup files, please follow our how-to guide here: https://wiki.helionet.org/Account_Backups

This was resolved here: https://helionet.org/index/topic/64726-hh823366-re-morty-account/ Marking this thread [Solved].

Thanks for confirming, I have unsuspended Brayan2005 now.

I've added that domain to your account for you. Please note that it may take up to 2 hours for the domain change to take effect. As you've already pointed it to the HelioHost nameservers, there's nothing else you need to do. 🙂 If after a full 2 hours it doesn't work on your side, please make sure you clear your web browser cache: https://wiki.helionet.org/Clear_Your_Cache

Please do not create duplicate forum threads for the same issue. All helpers are unpaid volunteers who donate their time to assist others. Asking the same question in multiple posts can lead to wasted effort and slower support You were already answered here: https://helionet.org/index/topic/64729-suspended-account/#findComment-290900

You were suspended because our Multiple Account Detection system thinks you made duplicate accounts. The first line of our Terms of Service says that users are only allowed 1 account on Tommy or Johnny. Is Brayan2005 the account you wish to keep?

I've added znight.work.gd to your account. Please note that it may take up to 2 hours for the domain change to take effect, and it will not work until you set up your DNS with your domain registrar. To configure your DNS, please see the steps provided on our Wiki to either set NS records pointed at the HelioHost nameservers, or create A/AAAA records and point them to your server's IPv4/IPv6 address: https://wiki.helionet.org/Addon_Domains#Custom_Addon_Domains If after a full 2 hours it doesn't work on your side, please make sure you clear your web browser cache: https://wiki.helionet.org/Clear_Your_Cache If you need a subdomain added, please let us know the subdomain. You can have a maximum of 10 domains/subdomains/aliases on your account. For your VPS question 1, I'm not familar with those apps, so I've escalated this thread to our VPS Admins who can probably advise you better. 🙂 For your VPS question 2: Popular free control panels are Hestia and KeyHelp, most people seem to go with Hestia and it has a one-click installer for WordPress, if WP matters to you. They need to be installed on a brand new VPS, so once you purchase the VPS you can either install one of them yourself, or just let us know which one you want installed as part of your initial VPS purchase and setup.

This support request is being escalated to our root admins who'll be able to verify that transaction for you. 🙂

This support request is being escalated to our VPS admins.

You have already asked this question twice, once by email and the second time here. Please do not create duplicate forum threads for the same issue. All helpers are unpaid volunteers who donate their time to assist others. Asking the same question in multiple posts can lead to wasted effort and slower support. For guidance on where and how to ask for help, see: https://wiki.helionet.org/FAQ#Where_do_I_ask_for_help? To understand how Community-Powered Technical Support works, visit: https://wiki.helionet.org/FAQ#How_does_community-powered_support_work? For support response timelines (SLAs and ETAs), check: https://wiki.helionet.org/ETA Posting the same question multiple times may delay answers to your request. Please check your original forum thread for updates: https://helionet.org/index/topic/64677-database-connection-not-working-first-time-using-the-forum/

I've added that domain to your account for you. Please note that it may take up to 2 hours for the domain change to take effect, and it will not work until you set up your DNS with your domain registrar. To configure your DNS, please see the steps provided on our Wiki to either set NS records pointed at the HelioHost nameservers, or create A/AAAA records and point them to your server's IPv4/IPv6 address: https://wiki.helionet.org/Addon_Domains#Custom_Addon_Domains If after a full 2 hours it doesn't work on your side, please make sure you clear your web browser cache: https://wiki.helionet.org/Clear_Your_Cache

Please let us know the full domain name, including the top-level domain (TLD), that you want added. If you're using a free HelioHost domain, this means we need to know if you want the domain to end with 'helioho.st' or 'heliohost.us'. If you've purchased a custom domain you want to use, we need to know if it ends with .com, .net, etc. You can read more about the details needed to add a domain on our Wiki guidance page here: https://wiki.helionet.org/Addon_Domains Once we know the full domain including TLD, we can make the changes for you. Thanks!