KazVee

I've removed your domain name now, please let me know if I missed any. Unfortunately, users' post editing ability had to be restricted because 2 users who decided to break our Terms of Service tried to blank out their posts to hide the evidence of their rule-breaking. 🙄 Admins can still edit posts, so in your case if you want your domain name removed after a request has completed, just let us know and we're happy to help you!

Hello and welcome! 🙂 We need a little more information from you please so our admins can consider the request. Please let us which version of Python you're using (3.9 or 3.12) and do you need a specific version of duckduckgo-search, or just the latest available? For future reference, you can check here (https://wiki.helionet.org/Python_Tutorial#Request_Additional_Python_Modules) for a list of the details to provide, if you need to request additional ones in the future. There's also links to let you search for what modules are already installed.

Update to the above: One of our root admins confirmed you did have an account with us 5 years ago but you don't currently have an account, so it's fine to make a new one. Please check your email (including the spam folder just in case) and you should have an email from HelioHost with a link to create an account. Welcome back and please give us a shout if we can help with anything else. 🙂 We also have a Wiki here (https://wiki.helionet.org/) you might find useful. It has details on how to do things inside Plesk, which is the control panel that replaced the old cPanel.

I've added subdomain dev to your helioho.st domain, please note it may take up to 2 hours to work fully. If after a full 2 hours it doesn't work on your side, please make sure you clear your web browser cache: https://wiki.helionet.org/Clear_Your_Cache

Ricky server was powered off in July 2023: https://wiki.helionet.org/Ricky I do not find an account with username murrayr2 or associated with the email address attached to your forum account. Was your account a donor account, or a free one? Is there another email address that might have been associated with it, or another username you may have used, perhaps? When was the last time you used your account, and what makes you think your account is Suspended? At the moment you don't seem to have an account with us, but with more details we can dig into this further to determine if you would need to sign up again or not.

The 502 message appears when Apache restarts on the Tommy server, which happens every 2 hours or so. You can read more about 502s here: https://wiki.helionet.org/502_Bad_Gateway Restarts on Tommy usually take 30 seconds to 10 minutes, but restarts on Morty have never taken more than about 10 seconds, so you could consider moving your account to Morty if the 502s are lasting too long for your site users. You can use this link to move your account: https://heliohost.org/dashboard/move/ If you don't want any Apache restarts every 2 hours at all, another option would be that you could get a VPS. On a VPS, you can leave Apache running all the time if you wanted to, and you decide when and if to restart it, since you'd be the only user on your VPS. You can check our our VPS plans here, and each one comes with a 10% discount if you pay for 6 months up front (which you see confirmed in writing after you click on the tile for a specific plan): https://heliohost.org/vps/

I've escalated this thread so Wolstech can set you up on Lily when he has time. Once the account setup is complete, he'll reply in here with more details on how to access it.

I've unsuspended that account now, please give it a few minutes to fully reinstate. Please make sure to follow our Terms of Service. Thank you.

I've moved the new email questions into a new thread to make it easier for helpers to follow instead of continuing the discussion under this [Solved] thread about adding your domain. Please follow the request for SPF, DKIM, and DMARC here: https://helionet.org/index/topic/64037-spf-dkim-and-dmarc/

I've moved the new email questions into a new thread to make it easier for helpers to follow instead of continuing the discussion under the [Solved] thread about adding your domain. The default email quota is 50 per day and 10 per hour. If you need more emails, you'll need to answer the following questions so the root admins can understand what you're sending, who you're sending it to, whether you sell your user's data, and how you'll handle unsubscribing and complaints. If HelioHost receives an abuse report for your account's emails, you'll be suspended for spam. 1) How many emails you plan to send per day? 2) Where you get the email addresses from? 3) How can recipients of your emails unsubscribe? 4) Do you have an unsubscribe@yourdomain.com address set up? 5) Do you have an abuse@yourdomain.com address set up? 6) Does each email have a link to unsubscribe? 7) Do you share or sell email addresses that you get? 8) Post an example of the messages being sent. Please note that providing these details does not guarantee approval from the root admins to increase the email limit, but it gives them all the details they need to consider doing so. We usually recommend not sending a test email with just the words "test" inside but mail-tester seemed fine with that and gave you a green checkmark for that part anyway. 😄 I've never seen that before, so just be aware that usually to get a good score in that section, you should use something that looks like a normal email. I'm not sure of a workaround to not need to check your HelioHost webmail, but I'm escalating this thread so the root admins can set up the email DNS for you and they can probably advise you better on this question, too.

You were suspended because our Multiple Account Detection system thinks you made duplicate accounts. The first line of our Terms of Service says that users are only allowed 1 account on Tommy or Johnny. Is h the account you want to keep?

I've added that domain to your account for you. Please note that it may take up to 2 hours for the domain change to take effect, and it will not work until you set up your DNS with your domain registrar. To configure your DNS, you can either: 1) Set NS records pointed to the HelioHost nameservers: `ns1.heliohost.org` and `ns2.heliohost.org`, or 2) Manually create DNS records: a) Add an A record (IPv4) pointing to your server's IPv4 address b) Add an AAAA record (IPv6) pointing to your server's IPv6 address To find the correct IPs, please go to: Login > Plesk > Websites & Domains > [domain name] > and check at the bottom of the page. If after a full 2 hours your new domain doesn't work on your side, please make sure you clear your web browser cache: https://wiki.helionet.org/Clear_Your_Cache

Your records are correct, there is an Archived account on Johnny, but it doesn't have any domains in common with your active account on Tommy. As long as you don't login to the old Johnny account, you shouldn't fall foul of the Multiple Account Detection system. We could even look into deleting the old Johnny one if you want, just let us know if you want more details on how we could get that done for you. For the Tommy account you're having domain issues with, what problems are you having exactly? Without more details, I'd probably first suggest that you check that your domain and all subdomains either have their NS records pointed to the HelioHost nameservers: `ns1.heliohost.org` and `ns2.heliohost.org`, or that you've created A/AAAA records and pointed them to our IPv4/IPv6 address. (To find the correct IPs, please go to: Login > Plesk > Websites & Domains > [domain name] > and check at the bottom of the page.) If you've already checked all that, please give us more info about what issues you're having and we'll be happy to try to help troubleshoot further. Edited to add: Wolstech obviously types faster than I do! 😄

I've edited all posts in this thread so your domain names are no longer shared, but please let me know if I accidentally missed anything. Thanks for letting us keep the other guidance, which will still be helpful for other users! 🙂

Thank you for your donation! 🙂 This support request is being escalated to our root admins who can verify the transaction. Once that's done, they'll increase your account storage and reply here to confirm it's been done.

Is there a reason you want this thread deleted? Would it be enough if we redacted your domain names to keep them private? The reason I'm asking is because these forums are a source for other users who search topics and deleting the information provided means it won't be available for anyone else. I wouldn't have typed up a very detailed explanation if I'd known you would ask for this all to be deleted later, effectively treating this thread as private support for yourself only, preventing any other users from benefiting from the information given.

I've added that domain to your account for you. Please note that it may take up to 2 hours for the domain change to take effect, and it will not work until you set up your DNS with your domain registrar. To configure your DNS, you can either: 1) Set NS records pointed to the HelioHost nameservers: `ns1.heliohost.org` and `ns2.heliohost.org`, or 2) Manually create DNS records: a) Add an A record (IPv4) pointing to your server's IPv4 address b) Add an AAAA record (IPv6) pointing to your server's IPv6 address To find the correct IPs, please go to: Login > Plesk > Websites & Domains > [domain name] > and check at the bottom of the page. If after a full 2 hours your new domain doesn't work on your side, please make sure you clear your web browser cache: https://wiki.helionet.org/Clear_Your_Cache

I've added those subdomains to your account for you. Please note that it may take up to 2 hours for the changes to take effect. If after a full 2 hours your new subdomains don't work on your side, please make sure you clear your web browser cache: https://wiki.helionet.org/Clear_Your_Cache

I've reset your account as requested. You should receive an email shortly so you can take the next steps to recreate it. If you want a different domain name, just enter the one you want this time during the account recreation process. I made a backup before the reset, so if you discover you need any of your old files, you can download the backup here: https://heliohost.org/backup If you're not sure how to extract the backup files, please follow our how-to guide here: https://wiki.helionet.org/Account_Backups

Changing your main domain won't create any problem, but there is more involved with changing a main domain than there is just adding or removing addon domains. It's not a problem if you know what to expect. Right now, your main domain is a helioho.st domain, and your custom domain is the addon. You can keep that if it works for you. Later on, if you want to change your main domain to your custom domain, what would happen is: - We would need to delete your custom domain from being an addon domain, which would delete the folder inside Plesk for it, and all its files. If you have a backup made, this isn't really a problem, but you would need to re-upload the files after the changes are made. - We would make your custom domain the new main domain, which would delete all the existing files inside httpdocs that belong to the free helioho.st domain you have now. This isn't really a problem either if you made a backup of the files you had. If you even wanted the helioho.st domain put back on to your account as an addon domain, we could do that (but you would need to re-upload all files). The only difference I've noticed between my main domain and my addon domains is that the main domain files go into httpdocs, and my custom domain files don't. They go into a folder that has the same name as my custom domain. I actually prefer it this way so I don't accidentally upload things to the wrong place (since I use my main domain mostly for testing), but you may prefer it the other way around. I hope the above was helpful but please let us know if you have any questions.

Please do not create multiple threads for the same request. All staff members are volunteers, thank you for being respectful of our time and effort. A reply has already been provided to you here: https://helionet.org/index/topic/64002-revoke-suspension-of-my-account/#findComment-288169

The free domains we offer end in: "helioho.st" and "heliohost.us". As for adding the domain, that's been done now for you. Please note that it may take up to 2 hours for the domain change to take effect, and it will not work until you set up your DNS with your domain registrar. To configure your DNS, you can either: 1) Set NS records pointed to the HelioHost nameservers: `ns1.heliohost.org` and `ns2.heliohost.org`, or 2) Manually create DNS records: a) Add an A record (IPv4) pointing to your server's IPv4 address b) Add an AAAA record (IPv6) pointing to your server's IPv6 address To find the correct IPs, please go to: Login > Plesk > Websites & Domains > [domain name] > and check at the bottom of the page. If after a full 2 hours your new domain doesn't work on your side, please make sure you clear your web browser cache: https://wiki.helionet.org/Clear_Your_Cache

I've added that domain to your account for you. Please note that it may take up to 2 hours for the domain change to take effect, and it will not work until you set up your DNS with your domain registrar. To configure your DNS, you can either: 1) Set NS records pointed to the HelioHost nameservers: `ns1.heliohost.org` and `ns2.heliohost.org`, or 2) Manually create DNS records: a) Add an A record (IPv4) pointing to your server's IPv4 address b) Add an AAAA record (IPv6) pointing to your server's IPv6 address To find the correct IPs, please go to: Login > Plesk > Websites & Domains > [domain name] > and check at the bottom of the page. If after a full 2 hours your new domain doesn't work on your side, please make sure you clear your web browser cache: https://wiki.helionet.org/Clear_Your_Cache

I've removed both of those from your account. Please note there is a risk of data loss when domains are removed, since the folders for the domains inside Plesk will be deleted. I made a full account backup for you before I removed the domain, in case you need any of the old files. You can download the backup here: https://heliohost.org/backup If you're not sure how to extract the backup files, please follow our how-to guide here: https://wiki.helionet.org/Account_Backups

WordPress sites are very common targets for attacks, so much that we've created a help guide here: https://wiki.helionet.org/WordPress recommending using any other software, as well as offering ideas (such as deploying the sites as static) for users who cannot move away from WordPress. Your account has been suspended twice for high server load. Edited with correction: there were 2 suspensions in the system log however it's been clarified in the Staff channel that the 2nd one was done to ensure all processes completed, so it only counts as 1 suspension. Please take a moment to review our Three-Strike Policy: https://wiki.helionet.org/Suspension_Policy#Three-Strike_Policy I have unsuspended your account now. Please fix the issue quickly since if you make no code changes to reduce the load your account is causing, it's very likely your account will get suspended again.