KazVee

Hello! Accounts do not get suspended "without any reason". Your account was suspended due to "malware / hacked", per the internal notes. Could you please provide further information about your site code? In the meantime, I'll escalate this thread so a root admin can consider your unsuspension request.

Welcome to HelioHost! 🐰 I've added those subdomains to your account for you. Please note that it may take up to 2 hours for the domain changes to take effect, and they will not work until you set up your DNS with your domain registrar. To configure your DNS, please see the steps provided on our Wiki to either set NS records pointed at the HelioHost nameservers, or create A/AAAA records and point them to your server's IPv4/IPv6 address: https://wiki.helionet.org/Addon_Domains#Custom_Addon_Domains If after a full 2 hours they don't work on your side, please make sure you clear your web browser cache: https://wiki.helionet.org/Clear_Your_Cache

I've added that subdomain to your account for you. Please note that it may take up to 2 hours for the change to take effect, and it will not work until you set up your DNS with your domain registrar. To configure your DNS, please see the steps provided on our Wiki to either set NS records pointed at the HelioHost nameservers, or create A/AAAA records and point them to your server's IPv4/IPv6 address: https://wiki.helionet.org/Addon_Domains#Custom_Addon_Domains If after a full 2 hours it doesn't work on your side, please make sure you clear your web browser cache: https://wiki.helionet.org/Clear_Your_Cache

Looks like you've now made 4 posts about the same issue. Please note that making duplicate posts for the same issue can cause delays in assisting you I'l go ahead and lock this thread, please follow the other thread you made for username kokutsi here: https://helionet.org/index/topic/66465-suspended-kokutsi/

Looks like you've posted twice about the same issue. I'll lock this post, please follow the other thread for replies: https://helionet.org/index/topic/66463-re-possible-terms-of-service-violation-detected/ Please also review our "Where to ask for Help" post for more info on why delays can occur when the unpaid volunteer staff need to handle duplicate requests for the same issue: https://wiki.helionet.org/FAQ#Where_do_I_ask_for_help?

I've added that domain to your account for you. Please note that it may take up to 2 hours for the domain change to take effect, and it will not work until you set up your DNS with your domain registrar. To configure your DNS, please see the steps provided on our Wiki to either set NS records pointed at the HelioHost nameservers, or create A/AAAA records and point them to your server's IPv4/IPv6 address: https://wiki.helionet.org/Addon_Domains#Custom_Addon_Domains If after a full 2 hours it doesn't work on your side, please make sure you clear your web browser cache: https://wiki.helionet.org/Clear_Your_Cache

I've removed your full name from the post subject and changed it to 'Add Domain' to better reflect what the request was for. I've also removed your email address from your post for privacy reasons. All we need to know is your HelioHost username and the new domain you'd like to add. Admins can view the email address associated with your forum account, and that helps us locate your hosting account when you post from your forum account. 🙂 I've added that domain to your account for you. Please note that it may take up to 2 hours for the domain change to take effect, and it will not work until you set up your DNS with your domain registrar. To configure your DNS, please see the steps provided on our Wiki to either set NS records pointed at the HelioHost nameservers, or create A/AAAA records and point them to your server's IPv4/IPv6 address: https://wiki.helionet.org/Addon_Domains#Custom_Addon_Domains If after a full 2 hours it doesn't work on your side, please make sure you clear your web browser cache: https://wiki.helionet.org/Clear_Your_Cache

I've reset your account as requested. You should receive an email shortly so you can take the next steps to recreate it. I made a backup before the reset, so if you discover you need any of your old files, you can download the backup here: https://heliohost.org/backup If you're not sure how to extract the backup files, please follow our how-to guide here: https://wiki.helionet.org/Account_Backups

I've changed the main domain on your account for you. Please note that it may take up to 2 hours for the domain change to take effect, and it will not work until you set up your DNS with your domain registrar. To configure your DNS, please see the steps provided on our Wiki to either set NS records pointed at the HelioHost nameservers, or create A/AAAA records and point them to your server's IPv4/IPv6 address: https://wiki.helionet.org/Changing_Your_Main_Domain#Custom_Domains If after a full 2 hours it doesn't work on your side, please make sure you clear your web browser cache: https://wiki.helionet.org/Clear_Your_Cache Since there is a risk of data loss when main domains are changed, I made a full account backup for you before I made the changes, in case you need any files from the old domain. You can download the backup here: https://heliohost.org/backup If you're not sure how to extract the backup files, please follow our how-to guide here: https://wiki.helionet.org/Account_Backups

I've added that domain to your account for you. Please note that it may take up to 2 hours for the domain change to take effect. If after a full 2 hours it doesn't work on your side, please make sure you clear your web browser cache: https://wiki.helionet.org/Clear_Your_Cache

I don't find an account corresponding to the email address used on your forum account. Please confirm the website address that you're trying to access, so we can look into this further for you.

This support request is being escalated to our VPS admins.

Only admins can change the root directory. Because it requires manual effort from unpaid volunteer staff, all requests to change the root directory must have a legitimate reason. You can read more about that here: https://wiki.helionet.org/FAQ#Can_I_change_my_document_root_directory? If you're planning on using Laravel, Plesk offers a way to set the document root yourself, by using the Laravel Toolkit. You can read more about that here: https://wiki.helionet.org/Laravel

I've added that domain to your account for you. Please note that it may take up to 2 hours for the domain change to take effect. If after a full 2 hours it doesn't work on your side, please make sure you clear your web browser cache: https://wiki.helionet.org/Clear_Your_Cache

Please have a look at the ETA guidelines for support requests in our Wiki: https://wiki.helionet.org/ETA

I've added that domain to your account for you. Please note that it may take up to 2 hours for the domain change to take effect, and it will not work until you set up your DNS with your domain registrar. To configure your DNS, please see the steps provided on our Wiki to either set NS records pointed at the HelioHost nameservers, or create A/AAAA records and point them to your server's IPv4/IPv6 address: https://wiki.helionet.org/Addon_Domains#Custom_Addon_Domains If after a full 2 hours it doesn't work on your side, please make sure you clear your web browser cache: https://wiki.helionet.org/Clear_Your_Cache

Translation: Good morning, I would like to request that the debit for the service you provide be processed again. Thank you. This seems to be for a VPS payment. This support request is being escalated to our root admins.

I've added that domain to your account for you. Please note that it may take up to 2 hours for the domain change to take effect, and it will not work until you set up your DNS with your domain registrar. To configure your DNS, please see the steps provided on our Wiki to either set NS records pointed at the HelioHost nameservers, or create A/AAAA records and point them to your server's IPv4/IPv6 address: https://wiki.helionet.org/Addon_Domains#Custom_Addon_Domains If after a full 2 hours it doesn't work on your side, please make sure you clear your web browser cache: https://wiki.helionet.org/Clear_Your_Cache

This support request is being escalated to our VPS admins.

I've reset your account as requested. You should receive an email shortly so you can take the next steps to recreate it. Once the account has been recreated, if you want the addon domain put back, please make a new request for this (making sure to confirm the domain in the request). I made a backup before the reset, so if you discover you need any of your old files, you can download the backup here: https://heliohost.org/backup If you're not sure how to extract the backup files, please follow our how-to guide here: https://wiki.helionet.org/Account_Backups

I'm glad you found the upgrade account option. 🙂 I'll go ahead and mark this thread as [Solved] but please let us know (by making a new support request post) if we can help with anything else.

I haven't been able to reproduce the issue you reported. Every time I got a "The directory you typed already exists! Please type in another directory name." message when I tried to install it into a directory that already existed, it allowed me to type in a different directory name (that did not already exist) and the installation completed successfully. If you're still having trouble, you could try an account reset, which would allow you to start fresh. If you want to give this a try, please first make a backup of your account in case there are files on there you want to keep. Then, let us know when you're ready for an account reset. We can reset things back to a brand new account and you can try to install Flarum again.

Hello! I've added those subdomains to your account for you. You may see the folders for them inside Plesk soon, but it may take up to 2 hours for them to work completely. This is because an Apache restart is needed to finalize domain changes, and the restart begins every 2 hours or so. If after a full 2 hours the new subdomains don't work on your side, please make sure you clear your web browser cache: https://wiki.helionet.org/Clear_Your_Cache

I've added that domain to your account for you. Please note that it may take up to 2 hours for the domain change to take effect, and it will not work until you set up your DNS with your domain registrar. To configure your DNS, please see the steps provided on our Wiki to either set NS records pointed at the HelioHost nameservers, or create A/AAAA records and point them to your server's IPv4/IPv6 address: https://wiki.helionet.org/Addon_Domains#Custom_Addon_Domains If after a full 2 hours it doesn't work on your side, please make sure you clear your web browser cache: https://wiki.helionet.org/Clear_Your_Cache

Adding the 10 subdomains you listed, plus your main domain, makes 11 total domains. The limit on the Johnny and Tommy servers is 10, so we can't add all of them. Plus, some of the terms may already be taken or reserved but what we can do is make them subdomains of your account, for example api.texu.helioho.st and the rest in that pattern, too. Morty accounts are also limited to 10 domains per account, but you can have multiple Morty accounts. For example, you could put 6 domains on one Morty account and 5 on another to cover your 11 domains. You would still have room for 9 more, since 2 Morty accounts allow up to 20 domains max, 3 Morty accounts allow 30 domains max, and so on. Please let us know if you'd like to remove 1 domain from your request and that we can add them in the format 'api.texu.helioho.st'. Or if you prefer to switch to Morty, you can move your existing Johnny account over using the Dashboard page for account moves and then sign up for a 2nd Morty account (please note your 2nd Morty account must have a different email address than the 1st account).