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Posts
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Everything posted by Unknown025
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Once again, we don't know which account is yours, so I can't be sure. However, if you're based in Iran (or any of the other countries the US prohibits doing business with), then yes. Here's a link to our terms of service if you'd like to read it for yourself: https://wiki.helionet.org/hosting/terms.
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Domain added, it'll take effect in about twenty minutes.
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Your account has been reset, you should receive an email to recreate it shortly.
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Looks like this was resolved over email:
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Thanks. An administrator will be able to confirm this in the morning (i.e. in about six to eight hours).
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The support email will forward to the forum, however transaction IDs don't have any personal information associated.
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Do you have a transaction ID?
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Your website looks fine to me. A root administrator was conducting some server maintenance earlier, so you may have seen that error as a result, but it's fine now. If you're still seeing the SNI error, clear your browser cache.
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[Solved] Server Error 503 Service Temporarily Unavailable
Unknown025 replied to AdamMat's topic in Customer Service
Website looks like it works fine now, just needed to wait for Apache to reload. You might need to clear your browser cache if you're still seeing the 503 page. -
Sure, what domain would you like added?
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[Solved] Please unsuspend my Johnny account
Unknown025 replied to ondatrain's topic in Suspended and Queued Accounts
Your account has been unsuspended.- 3 replies
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- unsuspend account
- unsuspend request
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(and 1 more)
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[Solved] Please unsuspend me
Unknown025 replied to Mialeeloo's topic in Suspended and Queued Accounts
I can't find an account under your forum name. That being said, we don't allow pirated content or IPTV websites per our terms of service. If you provide your username, I can lookup the suspension reason.- 2 replies
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- unsuspend account
- unsuspend request
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(and 2 more)
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Account has been reset, you should receive an email to recreate your account shortly.
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Domain added, it'll take effect within the next two hours.
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...duplicates of what? I only see two other threads made by you.
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[Solved] can you help create new subdomain
Unknown025 replied to ravikv123's topic in Customer Service
Domain changed, it'll take effect in about half an hour. Also, it looks like you have two accounts. If that's the case, please note that you're only allowed to have one account per our terms of service. -
Domain added, it'll take effect in about an hour and a half. As usual, you'll need to either create an A/AAAA record to Johnny's IP or to switch to HelioHost's nameservers if you haven't already.
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Domain changed, it'll take effect within the next two hours. You'll need to create an A/AAAA record to Johnny's IP or switch to HelioHost's nameservers for the domain to work.
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Our nameservers are ns1.heliohost.org and ns2.heliohost.org. You can find more information here: https://wiki.helionet.org/Addon_Domains#Nameservers
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Domain changed, it'll take effect in about half an hour.
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[Solved] Request to lift account suspension
Unknown025 replied to xaogfod's topic in Suspended and Queued Accounts
You were suspended for creating a proxy, which is against our terms of service. You would need to either remove the proxy or move to a VPS. -
It looks like you already set that as your domain. You'll need to either switch your nameservers to HelioHost's or create an A/AAAA record to Johnny's IP address.
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[Solved] Requesting extension to 50 email daily limit
Unknown025 replied to Ookma-Kyi's topic in Escalated Requests
An administrator will be able to help you with this when they're available. -
A VPS administrator will be able to do this for you.
