Unknown025

You were suspended for creating multiple accounts, which is against our terms of service. You can only choose to keep one account, the rest will remain suspended.

I've made that change for you, it'll take effect in a little over an hour. As for banners in the sizes you listed, I don't know if we have any that fit those resolutions exactly, but there are some samples in our Discord and in this thread.

Domain added, it'll take effect in about an hour. For the Python modules - what version of Python are you using? You can view the currently installed modules from the links here: https://wiki.helionet.org/Python_Tutorial#Viewing_Installed_Python_Modules

Account unsuspended.

You were suspended for creating more than one account, which is against our terms of service. You can only choose to keep one account.

Sorry, your thread slipped through the cracks. I'm not sure if what you're asking for is possible, but an administrator will be able to tell for sure. I've escalated your thread so they can respond.

Domains added, they will take effect in the next two hours.

Account reset, you should receive an email momentarily to recreate your account.

I'll escalate your thread so an admin can help. They should respond in about eight hours.

An administrator will be able to explain the suspension reason, but it's likely related to the content that you're hosting.

It looks like your account hasn't finished creating yet. Why would you like it to be reset?

That's unlikely to be it, but Krydos can confirm for sure. Most often, users are flagged for logging in from shared networks, using VPNs, or genuinely creating more than one account.

Account unsuspended, it'll start working soon.

You were suspended for violating our terms of service by creating more than one account. Which account would you like to keep?

An administrator will be able to handle this for you.

Domain added, it'll take effect in about twenty minutes. You'll need to create an A/AAAA record to Morty's IP or switch to HelioHost's nameservers if you haven't already.

Subdomain removed.

Account unsuspended.

Domain added, will take effect in an hour and a half.

For PayPal: once you login, click on your profile in the upper right hand corner > Account Settings. Click on "Money, banks and cards". There you can update your billing preferences. Not sure about Stripe, but I'm sure it's not too different.

An administrator will be able to install that for you.

This support request is being escalated to our root admins.

You were suspended for creating a Node.js proxy, which is against our terms of service. Additionally, you managed to consume 153.73 GB of memory. If we were to unsuspend you, you would need to remove your proxy. Alternatively, you can switch to a VPS to host your proxy.

Domain added, it'll take effect in an hour and forty minutes. You'll need to create an A/AAAA record to Tommy's IP or switch to HelioHost's nameservers for the domain to work.

At the moment, only staff members can add domains for you. We can add a domain you own through a domain registrar or a free .heliohost.us/.helioho.st domain of your choosing. Here's a wiki article that describes the process: https://wiki.helionet.org/Addon_Domains