Krydos

The very first troubleshooting suggestion on the queued page you're talking about lists "Clear your browser cache". Let us know if you there is a better way to explain that.

Remote access enabled. host=65.19.154.94 port=5432 user=moisesbaly_balyonline_db_user dbname=moisesbaly_balyonline_db password=<set in Plesk>

Yeah, I see the PayPal payment went through. Your VPS has been powered back on. Thanks.

Here you go https://buy.stripe.com/00w28teAe0W38Vr7SBco006

Your VPS has been powered off until you get the payment figured out.

Remote access enabled. host=65.19.154.90 port=5432 user=marcogarthi_db dbname=marcogarthi_dbTest password=<set in Plesk>

Ok, that's fine. Just keep us updated, and we'll keep your VPS online. If the issue is with PayPal we could also provide a Stripe payment link, but since you've gotten PayPal to work before in the past you should be fine with this default link. https://heliohost.org/vps/pay/?code=k8Kn93fMv2DknrwN

Have you made any progress on paying for your VPS? Your payment is now 7 days overdue.

No. That's why I suggested switching to a VPS. Another option is you can switch to Python CGI instead of Flask. The timeout on CGI can be increased if you need it.

You're not causing Nginx to restart. Nginx restarts hundreds of times per day on its own. Each time some domain gets SSL. Each time a new account is created. Each time an account goes inactive. Each time an account gets unarchived. There are tons of reasons for Nginx to restart, so if your code can't handle an Nginx restart, increasing the timeout isn't going to help and you need to get a VPS.

Your VPS has been downgraded from 10 GB memory to 7 GB memory which brings your monthly total to $23.00 as requested. You can use this new link to pay https://heliohost.org/vps/pay/?code=k8Kn93fMv2DknrwN

No problem. By the time September arrives our VPS billing system should support Stripe so we won't have to manually create payment links for the wrong amount. Haha.

Yep, that was a typo. It was supposed to be $37.80. Since it was my mistake I will go ahead and give you the 10% discount anyways, but $27.80 will only take you to September 23rd instead of the full 6 months. I went ahead and canceled the wrong amount subscription and we will email you on September 23rd to set up a new subscription for the correct amount. Sorry about that.

HelioHost has released a new YouTube video on how to install MariaDB and PHP on a VPS. Check it out and subscribe at https://youtu.be/IbUi2gcLbuA We are going to try to continue releasing new videos every 2 weeks, because some users find it much easier to follow a video guide rather than reading the text guides we have at https://wiki.helionet.org Please let us know if there is a specific topic that you think would be good for our next video. Also if you don't mind subscribing to our YouTube channel that would be a great way to get some free advertising. We are a small non-profit funded by donations so we don't have a huge budget to afford paid advertising, so the more word of mouth recommendations, the more social media likes, and the more subscribes we can get goes a long ways towards finding more users and continuing to grow. Even if you can't donate, this is a great way to help us for free. Thanks!

Of course. 2 GB memory, 2 CPUs, and 50 GB storage for 6 months with the 10% discount comes to $37.80 and you can pay with this link https://buy.stripe.com/28o9AS4tPeFc59KeUY We will upgrade the memory on your VPS once the payment is made.

Closing due to inactivity.

I have reset your account. Click the link in the other email, not this one, to take the next step in the reset process. I also created a full backup of your account prior to the reset so if you find you need some files from the old account you can download it from https://heliohost.org/backup/

Here's a link to pay for Mercury VPS 1 GB memory, 2 CPUs, and 50 GB storage for 6 months with a 10% discount https://buy.stripe.com/5kAaEWf8t68GeKkdQQ

It looks like most of your memory usage is coming from your Node.js app | sum(mem) | sum(cpu) | process | +----------+----------+------------------------------------------------------------------------------+ | 0 | 0.10 | [Passenger NodeA] | | 0 | 0.20 | [php-cgi] <defunct> | | 146900 | 0.90 | /opt/plesk/php/8.3/bin/php-cgi -c /home/system/blood.hhfn.org.bd/etc/php.ini | | 1233748 | 7.70 | /opt/plesk/php/8.3/bin/php-cgi -c /home/system/panel.hhfn.org.bd/etc/php.ini | | 65339536 | 460.30 | Passenger NodeApp: /home/hhfn.helioho.st | Unless you password protect it anyone can access it, including bots. Here are the recent IPs who have visited your Node.js website. The left column is the number of page hits in the last day or so, and the right number is the IP. 21 162.158.175.54 21 167.71.81.114 21 172.68.26.254 21 172.68.27.96 21 172.70.94.122 21 172.70.94.68 21 172.71.167.128 21 172.71.167.160 21 198.41.227.68 21 198.41.227.94 22 162.158.175.46 22 165.22.34.189 22 172.69.65.41 22 172.69.67.111 22 198.41.227.122 22 206.189.19.19 23 162.158.174.47 24 162.158.174.46 25 162.158.175.31 27 172.68.26.67 113 141.101.96.28 131 154.94.51.39 690 154.94.51.136 You can see this information yourself by looking at your access logs, or AWstats. On Morty you can use as much memory and CPU as you want. If you go over the 200 GB limit you get charged $0.0005 per 1 GB memory, and if you go over the 10k CPU limit you get charged $0.005 per 1k CPU.

The domain you typed in does not have NS records. In order to host it with us you need to login to the website that you purchased it from and set your NS records to ns1.heliohost.org and ns2.heliohost.org There are many ways to upload files. The most popular are SFTP and Plesk file manager. Make sure you put the files in the httpdocs folder so a file like httpdocs/hello.html would end up looking like analogtech.ge/hello.html in your browser. Yes, your account support SSL at no additional cost. You need to set your NS records first, and then we can help you get SSL set up. Let us know if you have any other questions. Our control panel can be a little overwhelming at first, we understand, but we're here to help you with whatever you need.

What is a use ticket?

Your account appears to be working correctly. Can you be any more specific about why you think the account doesn't work?

We emailed you the warning at 2025-05-06 01:57:23 and since you didn't respond to us or delete one of the two accounts they were both suspended at 2025-05-07 01:57:23. How would you like to be warned in the future if not by email?

The forum account has been deleted.

Not sure. I mainly provide support for server issues, not debug people's code for them. We have over 6000 accounts and if I helped each person debug their code I wouldn't have much time to do other more important things such as building new servers, adding new features, etc. You could try using AI to debug your code, or if you post your code on this forum or on Discord someone with more free time may be able to help you.