Krydos

When you sign up to create an account you should receive two emails. One as soon as you submit your account information, and another when the system attempts to create your account. If you locate those two emails they might contain an error message that would help us understand why your account wasn't created. If you created your account months or years ago, then it might have deleted from inactivity as Shinryuu said. The solution to preventing your account from being flagged as inactive is to log into your account at http://heliohost.org/ at least once every 30 days. I can see that there is an account with the username immacio in the creation queue, which means you should have received the first email. Once the system gets to trying to create your account you should receive the second email. Let us know if this creation fails too, and providing the error message from the email will help us troubleshoot it.

Please post the following information: Your cPanel username Your main domain The server that you are on

http://connecting.heliohost.org/ seems to be working now. If it's not displaying properly for you don't forget to clear your browser cache.

Yes, the advance account has been queued for deletion. Thank you for your compliance.

That's because cPanel doesn't let you add domains to your account that already belong to another account. The reason that the suspended page is shown is because the account that the domain in question belongs to is suspended for inactivity since the last time the owner logged in was October 7th 2012. If you are the owner of both accounts you can renew the inactive account using this tool http://www.heliohost.org/home/support/scripts/renew and then delete the old account using this tool http://www.heliohost.org/home/support/scripts/delete Keep in mind that each user is allowed only one active account so if you are the owner of both accounts and you don't delete one or the other all of your accounts could be suspended for breaking the one account rule. Once the old account is deleted the domain will be freed up and you will be able to add it to your new account.

The link should be working now since Johnny is back online http://www.helionet.org/index/topic/15387-johnny-nearly-100/

The account in question has been queued for deletion by the owner. Marking as solved. In general the queued page shows on all new accounts and all new domains for 24 hours or less after the domain is added to the system.

The queued page is shown when apache doesn't know which account the requested domain belongs to. It looks like you have your A record set correctly for the subdomain, but you still need to add the domain to your account. The only way to add a domain that you cannot change the nameservers for is by using this tool http://www.heliohost.org/home/support/scripts/domain to change your account's main domain. Once you change your main domain and wait 24 hours apache should know which account the requested domain belongs to and instead of showing the queued page it will show the contents of your public_html directory on your account. Let us know if you have any further problems adding this domain to your account.

Since it appears as if no other Heliohost staff members would like to give you another chance I have moved your account to the Johnny server and unsuspended it. The reason you have been moved between servers is because the malware files that you keep getting on your account are causing high load and negatively affecting the other users located on Stevie. Perhaps if you can go several months on Johnny without getting any more malware or causing any other problems we can give you the ok to move your account back to Stevie and you can benefit from the increased uptime and stability that Stevie offers. I have also removed the malware files on your account. They were: /home/zodiaco/public_html/rednatura31.tk/wp-content/themes/Mentor/cache/external_37bb614aea48f68651a4c06998a2d4d4.php /home/zodiaco/public_html/rednatura31.tk/wp-content/themes/Mentor/cache/external_fd40ea2b1910b4f445362c6cbce65820.php /home/zodiaco/public_html/rednatura31.tk/wp-content/themes/Mentor/cache/external_1fcc38d353242be01810721334b46742.php /home/zodiaco/public_html/rednatura31.tk/wp-content/themes/Mentor/cache/external_6a6255b0dd5df120b3778e577dbad069.php /home/zodiaco/public_html/rednatura31.tk/wp-content/themes/Mentor/cache/external_29db131e8d529025e29d9c48fc7b3fb3.php You should now be able to log into your account at http://heliohost.org/ Let us know if you have any problems logging in, or if you have any further questions about preventing malware.

500 errors can be caused by a lot of things. The most common are Exceeding Process Limit The solution is to not run as many processes. Opening cpanel, connecting to FTP, checking mail, connecting to webdisk, etc all increase your process count, and if you exceed your limit php will show 500 errors since it cannot start a new php process. This sometimes affects only the webmaster since opening cPanel and FTP etc is common when you're editing your site, but normal users won't have these errors since they will only be accessing your website not all the other services. The process limit is higher on Johnny so for some websites the solution to 500 errors might be to switch servers. Syntax Error in .htaccess If you have a syntax error in one of your .htaccess files it can cause a 500 error. The easiest way to check if this is the case is to delete or rename your .htaccess files and see if the 500 error goes away. Incorrect Permissions If the script or the directory that the script is in doesn't have the correct permissions it can cause 500 errors too. If you're running a php script the file permission should be 644. If you're running a cgi script it should have 755 permissions. Your directories should have 755 or 750 permissions. Exceeding Time Limit If your script exceeds the time limit it can be killed by the system which will also result in a 500 error. The solution to this problem is to break your long executing scripts into multiple faster scripts that can call each other. For instance longscript.php always results in a 500 error because it exceeds the time limit, but if script1.php runs for a short time, and then calls script2.php which calls script3.php they can together execute the same code as longscript.php without exceeding the time limit and being killed. High Server Load If the server is currently experiencing high server load scripts can return a 500 error when they would normally work. This is more common on Johnny than Stevie since Johnny is more unstable, and accounts that cause high load on Stevie are suspended. There isn't really anything that can be done about high load 500 errors other than trying again later when the load is lower.

Does this help?

If you're trying to add a subdomain of a domain that is hosted elsewhere (you can't set the nameservers for the subdomain), or if your registrar is broken and they won't set the nameservers properly to ns1.heliohost.org and ns2.heliohost.org you can still add the domain to your Heliohost hosting. Use http://www.heliohost.org/home/support/scripts/domain to change your account's main domain to the domain that you are trying to add. Make sure that the domain in question has an A record that matches the shared IP address displayed when you log into your cPanel.

I'm going to assume that you got your issue resolved since the last login to the account in question was four hours ago. Marking as solved.

Sorry for the delay in getting this posted. This is my test file that connects to MySql from .aspx and it works fine for me. Default.aspx: <%@ Page Language="VB" %> <%@ Import Namespace = "System.Data" %> <%@ Import Namespace = "MySql.Data.MySqlClient" %> <script language="VB" runat="server"> Sub Page_Load(sender As Object, e As EventArgs) Dim myConnection As MySqlConnection Dim myDataAdapter As MySqlDataAdapter Dim myDataSet As DataSet Dim strSQL As String Dim iRecordCount As Integer myConnection = New MySqlConnection("server=johnny.heliohost.org; user id=username_database; password=********; database=username_database; pooling=false;") strSQL = "SELECT * FROM username_database.people;" myDataAdapter = New MySqlDataAdapter(strSQL, myConnection) myDataSet = New Dataset() myDataAdapter.Fill(myDataSet, "people") MySQLDataGrid.DataSource = myDataSet MySQLDataGrid.DataBind() End Sub </script> <!DOCTYPE html> <html lang="en"> <head> <meta charset="utf-8" /> <title>ASP.NET MySQL Test</title> </head> <body> <div> <form runat="server"> <asp:DataGrid id="MySQLDataGrid" runat="server" /> </form> </div> </body> </html> web.config: <?xml version="1.0" encoding="UTF-8"?> <configuration> <system.web> <customErrors mode="Off"/> <compilation> <assemblies> <add assembly="*"/> </assemblies> </compilation> </system.web> </configuration> MySql.Data.dll: http://area51.heliohost.org/MySql.Data.dll.gz Test database: mysql> select * from people; +----+------------+-----------+ | id | first_name | last_name | +----+------------+-----------+ | 1 | Jack | Spratt | | 2 | Jill | McHill | | 3 | Joe | Schmoe | +----+------------+-----------+ 3 rows in set (0.02 sec)

This support request is being escalated to our root admin.

It looks like http://cobraconsultants.com/ is all set up and ready to go now. If you're still seeing the queued page don't forget to clear your browser cache. Now you just need to upload your files or install your scripts to the public_html/cobraconsultants.com/ directory in your account.

Thanks for your reports regarding MySQL on Johnny. It looks like MySQL didn't restart normally after the reboot yesterday. I have manually started MySQL and now it appears to be running and restarting on it's own now. Let us know if you have any other issues with Johnny MySQL.

I'm a little unsure about what's going on with your account. Java was enabled on March 4th, and it worked. Then it stopped working sometime between March 4th and March 12th. I tinkered around with it a bit, and got it working again on March 14th. I deleted my test .jsp file and assumed everything would be fine from then on, but somehow between March 14th and March 22nd it got broke again. This time I completely disabled java on your account and waited 24 hours for all traces of it to be removed from the system. Then I readded java, and waited another 24 hours for everything to get set back up. I placed a test .jsp file on your account again as before, and as you can see http://deividlm.heliohost.org/ip.jsp it is working. This time I'm not going to remove the test file so you can have proof that it is working. Like I said before I'm a little unsure why java keeps breaking for you and only you, while it continues to work just fine for my account and all the other java-enabled accounts on the server. If it's something weird that you're doing to break it please stop, because I'm not going to keep fixing it for you over and over like this. If you have an idea of what is breaking it though please tell us so we can fix it or at least know why this keeps happening. As long as it doesn't break again you should be able to execute your .jsp files that you upload. If you would like to deploy a servlet please upload the .war file to /home/deividlm/ and let us know because it takes an admin to deploy it.

You obviously misunderstood the issue here. Shinryuu wasn't denying your request so that you would post five new topics regarding the same suspension in four different subforums; he was simply asking you what the point of unsuspending your account is if you so far appear to have taken zero measures to prevent this from happening again. Give us some sort of assurance that you will do your best to make sure this doesn't happen again or explain what you have already done, and then we can decide if it's worth it to unsuspend your account. For all we know you're the one uploading the malware on purpose, and throwing a temper tantrum by making a bunch of spam posts isn't helping your case.

tarinzix?

Are you sure on the username? usssphinx is 10 characters and the maximum number of characters a username can have is 8.

If anyone posts any specific settings that are needed for EyeOS to work properly, or error messages that EyeOS throws with the current settings I can take a look at whether they can be adjusted.

All that it takes to deploy .NET 3.5 .aspx files is to upload them to public_html directory on your account. All I see when I click your link is a 500 error which isn't very informative. The most common causes of this type of error are usually caused by .htaccess syntax error, file permissions errors, directory permission errors, process limit exceeding, script execution time exceeding, memory limit exceeding, etc. Since it can be caused by so many different sources it's best to eliminate as many variables as possible and start small with something that works, and then gradually add complication testing often to make sure any of your changes hasn't caused an error. Let us know if you need any further help troubleshooting your 500 error.

http://www.helionet.org/index/topic/15273-slow-stevie-performance/

Bitcoin.org might be a solution that would work for accepting payments from countries where paypal doesn't work. If anyone has any other suggestions of services that would allow users to transfer us money to purchase a dedicated IP please let us know and we will take a look at it. For now the Heliohost staff will discuss the pros and cons of and whether or not to create a bitcoin.org account.